A talk I gave at the first UX Crunch for Junior UX practitioners. How you can grow your career through meetups, mapping, meetings, mentors and mastering modes. It was put together in a few hours as I was a last minute replacement. Hopefully i'll revisit at some point.
The world of design is getting ever more complex. There are an increasing number of different specialists to involve in conceiving new products and services. With each specialism comes more potential challenges for working together. How do we continually evolve our abilities to collaborate?
Jason Mesut explores some of his own experience in different design roles, as an event organiser, as a father, as a leader and as a a manager to offer a frameowrk for collaboration based on 3 key engagement strategies, 6 key behavioral principles, and 6 key skills to practice to help you on your voyage to master the craft of collaboration.
My presentation focusing on building your best design team, and providing a framework for framing your team. As prepared exclusively for the Leading Design Conference in London.
Sell yourselves better: What a UX employer looks forJason Mesut
A presentation I pulled together for General Assembly's UX Design Immersive course in London.
I pulled the presentation together in a morning from some old and emerging thinking. Hoping to progress soon, so any feedback greatly received.
Plans Head of UX, Jason Mesut has also been doing his bit to quell the UX talent drought. His talk to UX newbies at General Assembly on what employers are looking for, has also been a hit online (view on Slideshare). On top of this, Jason has been working with some other leaders in the field to develop a course on digital Experience Design for Hyper Island.
I've been developing quite a bit over the past year. I've been taking classes and going to seminars. I've pixel pushed and presented. All I need now is somewhere to apply my newfound skill set.
Adapting Designers' tools, methodologies for the futureAriana Koblitz
A talk presented at Angela Yeh's Thrive By Design & Yeh IDeology 15 year Anniversary Design Summit.
The theme for the summit was Metamorphosis: Designing our new Ear.
This talk walks through the ways in which I as a designer commit to the future I want to build, recognize the tensions and challenges in achieving this outcome, and dig into three (of many) tools and how we can adapt them moving forward.
Presentation from the 2014 Product, Customer and User Experience Summit in Chicago on June 16, 2014. The presentation discusses the context for UX as strategy, provides an example of applying a UX approach to informing your business and experience strategy, measuring the impact of UX and what's needed to sustain and build upon the value of UX within an organization.
The architecture of talent (UX Australia 2017)Alberta Soranzo
Service design places users squarely at the center of its practice, and fulfilling customer needs is the focus of organizations large and small. What happens though, to the people inside the organization, especially at times when efforts are mostly focused on efficiency, simplification and cost reduction?
How do organizations transform effectively, and organize their people and the work, to support change that isn’t merely cosmetic and that results in tangible outcomes, both internal and external?
Vision, willingness to depart from management models that are still firmly rooted in the industrial revolution era, and understanding that culture cannot be superimposed, but is the direct result of the conditions of the system in which it develops, are among the elements that offer a solution.
The world of design is getting ever more complex. There are an increasing number of different specialists to involve in conceiving new products and services. With each specialism comes more potential challenges for working together. How do we continually evolve our abilities to collaborate?
Jason Mesut explores some of his own experience in different design roles, as an event organiser, as a father, as a leader and as a a manager to offer a frameowrk for collaboration based on 3 key engagement strategies, 6 key behavioral principles, and 6 key skills to practice to help you on your voyage to master the craft of collaboration.
My presentation focusing on building your best design team, and providing a framework for framing your team. As prepared exclusively for the Leading Design Conference in London.
Sell yourselves better: What a UX employer looks forJason Mesut
A presentation I pulled together for General Assembly's UX Design Immersive course in London.
I pulled the presentation together in a morning from some old and emerging thinking. Hoping to progress soon, so any feedback greatly received.
Plans Head of UX, Jason Mesut has also been doing his bit to quell the UX talent drought. His talk to UX newbies at General Assembly on what employers are looking for, has also been a hit online (view on Slideshare). On top of this, Jason has been working with some other leaders in the field to develop a course on digital Experience Design for Hyper Island.
I've been developing quite a bit over the past year. I've been taking classes and going to seminars. I've pixel pushed and presented. All I need now is somewhere to apply my newfound skill set.
Adapting Designers' tools, methodologies for the futureAriana Koblitz
A talk presented at Angela Yeh's Thrive By Design & Yeh IDeology 15 year Anniversary Design Summit.
The theme for the summit was Metamorphosis: Designing our new Ear.
This talk walks through the ways in which I as a designer commit to the future I want to build, recognize the tensions and challenges in achieving this outcome, and dig into three (of many) tools and how we can adapt them moving forward.
Presentation from the 2014 Product, Customer and User Experience Summit in Chicago on June 16, 2014. The presentation discusses the context for UX as strategy, provides an example of applying a UX approach to informing your business and experience strategy, measuring the impact of UX and what's needed to sustain and build upon the value of UX within an organization.
The architecture of talent (UX Australia 2017)Alberta Soranzo
Service design places users squarely at the center of its practice, and fulfilling customer needs is the focus of organizations large and small. What happens though, to the people inside the organization, especially at times when efforts are mostly focused on efficiency, simplification and cost reduction?
How do organizations transform effectively, and organize their people and the work, to support change that isn’t merely cosmetic and that results in tangible outcomes, both internal and external?
Vision, willingness to depart from management models that are still firmly rooted in the industrial revolution era, and understanding that culture cannot be superimposed, but is the direct result of the conditions of the system in which it develops, are among the elements that offer a solution.
Org Design for Design Orgs - The WorkshopPeter Merholz
As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters. This workshop seeks to address this lacuna by shining a light on the unsung activities of actually running a design team, and what works and what doesn’t.
Topics include:
- How a service design mindset shifts standard organizational approaches
- Organizational models for design teams, from centralized to decentralized and back again
- Breadth and depth of skills and strategic thinking
- The 5 Stages of Organisational Evolution
- A New Taxonomy of Design Team Roles
I gave this talk at UXCambridge and Mirror conference in Braga, Portugal in 2016. I believe that it's people's soft skills that really make the difference on projects. I had a think about some of the best people I've worked with over the years and identified the soft skills that they all had in common. This talk looks into each of these skills in turn and explains the difference between hard and soft skills.
Everyday I am learning, relearning and reminded of simple lessons in UX.
Yes, as designers we have constraints, but never lose focus: It is always about the best User (Guest) Experience we can deliver.
Design Thinking + Agile UX + Agile Development Chris Becker
A Learning Lunch Lecture overviewing the Design Thinking process and how it aligns with Agile Development. A short review of the design process and how UX and Agile work great together.
Org Design is (Largely) Information ArchitecturePeter Merholz
Given at the IA Conference in 2019, this talk connects the practices of org design with the practices, skills, and values from information architecture.
Tell Me What You Do: How Storytelling Makes You a Better DesignerMary Wharmby
As design asks for a larger seat at the table and works to foster a culture of customer-centered design-thinking, we must better communicate our process and value to others who don't understand this mysterious power of UX. Storytelling is a great way to do that.
Despite the fact that we talk a lot about story in UX, we have trouble putting it into practice, especially our own stories.
This talk recasts our design process as story, making it more impactful and relatable to others. We discuss the uses of story in UX, provide a visual map of the UX story framework (UXStoryWheel), and demonstrate a few simple story patterns.
The Soft Skills That Get You Paid | UX DesignLaith Wallace
The Soft Skills That Get You Paid is to help UX Designers develop life skills that will help them become more valuable to their team members and earn more money as they grow their career
Getting Personal: Do Personas Help or Hinder Content Design? Kelly Wondracek
Personas are tricky things. While their intent is to understand a user and effectively speak to their needs, they can often lead us astray if we’re not careful. Under the hood, there are often misunderstandings, missed opportunities, and wonky assumptions.
This presentation reflects about lessons learned through audience targeting, particularly in the realm of UX content strategy. How do we avoid personal biases and pave the way for sincere empathy? Is it better to be broad or specific? Is it even possible to assess the unique needs of everyone who will be experiencing your product or design?
Visual design principles & practices for web and mobile appsTania Schlatter
These slides are from a one-day class designed to help product teams bridge the gap between applications that look great or are highly functional.
This class, given with the Boston UXPA, provides guidelines and examples about how to make visual design decisions that reinforce usability best practices and create interfaces that people value. Participants learn the characteristics of “visually usable” apps to know what to shoot for, and get an introduction to the visual design “tools” for digital apps – layout, type, color, imagery, and controls and affordances – and how to use them to create appealing applications people can easily understand and use.
In order for UX to achieve it’s potential, we need to reframe it as a profess...Peter Merholz
Presentation at Adaptive Path's UX Week 2012, wherein I attempt to articulate a professional definition for "UX Design" that is substantially different from the workflows-and-wireframes with which it is typically associated.
Exploring Cadence: You, Your Team, and Your Enterprise (Elizabeth Churchill a...Rosenfeld Media
Elizabeth Churchill: "Exploring Cadence: You, Your Team, and Your Enterprise"
Enterprise UX 2017 • June 9, 2017 • San Francisco, CA, USA
http://2017.enterpriseux.net
Psychology, Philosophy and Language Science students - what do you have to of...University of Edinburgh
Exploring your skills and attributes and their relationship to the workplace.
Identify the variety of skills you’ve developed through your academic and life experience, how to articulate these effectively to employers, and how skills and other factors influence career choice.
Creating Communications That Connect: What's Your Strategy? by Tammy Dayton (Moth) and Dave Demerjian (43,000 Feet), hosted by MIT Communication Production Services
Org Design for Design Orgs - The WorkshopPeter Merholz
As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters. This workshop seeks to address this lacuna by shining a light on the unsung activities of actually running a design team, and what works and what doesn’t.
Topics include:
- How a service design mindset shifts standard organizational approaches
- Organizational models for design teams, from centralized to decentralized and back again
- Breadth and depth of skills and strategic thinking
- The 5 Stages of Organisational Evolution
- A New Taxonomy of Design Team Roles
I gave this talk at UXCambridge and Mirror conference in Braga, Portugal in 2016. I believe that it's people's soft skills that really make the difference on projects. I had a think about some of the best people I've worked with over the years and identified the soft skills that they all had in common. This talk looks into each of these skills in turn and explains the difference between hard and soft skills.
Everyday I am learning, relearning and reminded of simple lessons in UX.
Yes, as designers we have constraints, but never lose focus: It is always about the best User (Guest) Experience we can deliver.
Design Thinking + Agile UX + Agile Development Chris Becker
A Learning Lunch Lecture overviewing the Design Thinking process and how it aligns with Agile Development. A short review of the design process and how UX and Agile work great together.
Org Design is (Largely) Information ArchitecturePeter Merholz
Given at the IA Conference in 2019, this talk connects the practices of org design with the practices, skills, and values from information architecture.
Tell Me What You Do: How Storytelling Makes You a Better DesignerMary Wharmby
As design asks for a larger seat at the table and works to foster a culture of customer-centered design-thinking, we must better communicate our process and value to others who don't understand this mysterious power of UX. Storytelling is a great way to do that.
Despite the fact that we talk a lot about story in UX, we have trouble putting it into practice, especially our own stories.
This talk recasts our design process as story, making it more impactful and relatable to others. We discuss the uses of story in UX, provide a visual map of the UX story framework (UXStoryWheel), and demonstrate a few simple story patterns.
The Soft Skills That Get You Paid | UX DesignLaith Wallace
The Soft Skills That Get You Paid is to help UX Designers develop life skills that will help them become more valuable to their team members and earn more money as they grow their career
Getting Personal: Do Personas Help or Hinder Content Design? Kelly Wondracek
Personas are tricky things. While their intent is to understand a user and effectively speak to their needs, they can often lead us astray if we’re not careful. Under the hood, there are often misunderstandings, missed opportunities, and wonky assumptions.
This presentation reflects about lessons learned through audience targeting, particularly in the realm of UX content strategy. How do we avoid personal biases and pave the way for sincere empathy? Is it better to be broad or specific? Is it even possible to assess the unique needs of everyone who will be experiencing your product or design?
Visual design principles & practices for web and mobile appsTania Schlatter
These slides are from a one-day class designed to help product teams bridge the gap between applications that look great or are highly functional.
This class, given with the Boston UXPA, provides guidelines and examples about how to make visual design decisions that reinforce usability best practices and create interfaces that people value. Participants learn the characteristics of “visually usable” apps to know what to shoot for, and get an introduction to the visual design “tools” for digital apps – layout, type, color, imagery, and controls and affordances – and how to use them to create appealing applications people can easily understand and use.
In order for UX to achieve it’s potential, we need to reframe it as a profess...Peter Merholz
Presentation at Adaptive Path's UX Week 2012, wherein I attempt to articulate a professional definition for "UX Design" that is substantially different from the workflows-and-wireframes with which it is typically associated.
Exploring Cadence: You, Your Team, and Your Enterprise (Elizabeth Churchill a...Rosenfeld Media
Elizabeth Churchill: "Exploring Cadence: You, Your Team, and Your Enterprise"
Enterprise UX 2017 • June 9, 2017 • San Francisco, CA, USA
http://2017.enterpriseux.net
Psychology, Philosophy and Language Science students - what do you have to of...University of Edinburgh
Exploring your skills and attributes and their relationship to the workplace.
Identify the variety of skills you’ve developed through your academic and life experience, how to articulate these effectively to employers, and how skills and other factors influence career choice.
Creating Communications That Connect: What's Your Strategy? by Tammy Dayton (Moth) and Dave Demerjian (43,000 Feet), hosted by MIT Communication Production Services
UCD14 Keynote: Jonathan Lovatt-Young - 7 Steps for Creating Differentiated Ex...UCD UK Ltd
7 Steps for Creating Differentiated Experiences
For some reason nearly all projects with UX involvement have experience principles as a deliverable in the Statement of Work. On first glance, these values can look rather made up, no traceability, little reflection of the brand or where the future lies. So what are they and who are they for? I've certainly seen a fair whack of projects where, in all honesty, they've been two weeks waste of time coming up with a bunch of words and ‘best practice’ examples of them – ultimately with zero resemblance to the final product.
This session will cover:
1. What experience principles really are
2. How to find and use brand values
3. Writing how they manifest these value in digital touchpoints
4. Knowing how they may change for differing customer groups
5. Creating workshops for executives for input
6. Documenting for sharing
7. Using for future idea generation and critique of work in progress
With a template to work through during the talk, all participants will leave with a good understanding of what experience principles are and how to create them collaborating with senior clients.
Do you want to be a people leader? [Reactor event]Lisa Cohen
"I want to be a manager" is a common career aspiration. But what does it actually entail? And beyond the title, how do you truly become an effective people leader? Whether you're an aspiring manager, new manager, or seasoned manager, join this session to reflect on important skills to succeed in this role. First, we’ll help you decide if you want to be a manager. Then, we’ll put together an action plan to get there. Next, we’ll cover the key steps to be successful in a new manager role. Finally, we’ll review industry frameworks, trainings and best practices to evolve into the best people leader you can be.
Project Manager to Leader in the North East!
Tuesday 10 March 2020
presented by Russel Jamieson
The event and presentation write up news story URL:
https://www.apm.org.uk/news/project-manager-to-leader-in-the-north-east/
Getting started with UX research October 2017.pptxCarol Rossi
You know you need customer insights to make good design decisions but without a dedicated researcher on your team how do you run the research? These tips will help you get started.
Presentation delivered by Pablo Junco to the HOLA Community at Microsoft. The objective was to provide guidelines to people how want to become a mentor (or improve their skills as mentor.
HOLA stands for Hispanic & Latino Organization of Leaders in Action. HOLA provides professional development and networking opportunities for members and allies of the LatinX and Hispanic communities.
Make L&D Count - Shape a strong business case for L&DAlexandra Lederer
Workshop at Forward Government Learning Conference, July 2016 - Canberra, Australia
How often have we heard "demonstrate me the value of L&D"? or "the L&D budget will be cut this year" or seen little or inappropriate staffing levels in L&D?
Based on lessons learnt from experiences in large, mid-sized and start-up private organisations, the objective of this workshop is to take you through a pragmatic journey to shape a strong business case for your L&D.
By the end of the session you will have acquired hands-on processes and tools to help you:
- Assess the critical knowledge issues of your organisation and how to address them
- Get buy-in from stakeholders to support and sponsor your L&D strategy
- Measure and demonstrate the ROI of your learning initiatives
In the Leadership Lab, the theory gives way to practice, as fellows participate in a series of project-based exercises and managerial simulations designed to create the mixture of urgency and ambiguity that frequently accompanies real life leadership challenges. Fellows then analyze the decisions and behaviors they exhibited under such conditions, to build greater self-
awareness.
Similar to Growing your UX Career through community interactions (20)
Shaping Designers and Design Teams: IxDA Berlin 10th Anniversary additionJason Mesut
A first outing of a talk that covers some of the work that I am doing around the world to help people profile themselves and their teams to better reflect, focus development, hire the right people and retain them better.
Resonance - When Interaction Design meets Music TechJason Mesut
In this presentation Jason connects the world of music technology to professional design practice. He shares some of his inspiration from midi controllers to hard and soft synths. He explores how academia, music technology and the design world can learn from each other. Then he shares some potential trajectories, opportunities and challenges for the future.
If you like interaction design, musical instruments and classic synths, you will love this.
---------------------------
Jason studied Industrial Design at Brunel University. Since then, his 17 year career in User Experience led him to running regular community events as a local leader for the Interaction Design Association (IxDA) and founding the design and innovation consultancy, Resonant, where he works on physical-digital products and services. When he was younger, he started making music on the Commodore 64, and then on the Amiga with OctaMed. Jason has substituted his lack of musical training with ongoing investments in music technology. He justifies this by connecting his personal passion of music technology with his professional career.
Reflecting on over 20 years of designing around mobile technology, products and services, Jason descibes some of the lessons he has learned along the way. He then uses these as a basis to help identify how these might help us identify new opportunities and tackle key challenges as we cerate new mobile solutions.
A challenging review of the future of user interfaces, and a plea to better focus and shun the shiny:
– triangulate through experts
– observe emergent behaviour
– and track a range of trends.
Get out the echochamber and avoid the human centipede of digital rhetoric. Listen harder with your eyes and critique better with your mind.
Bridging the Physical-Digital Divide: Industrial Designer EditionJason Mesut
With the proliferation of touchscreens and a hardware revival driven by internet technologists, Industrial Design is at risk of becoming irrelevant.
How can Industrial Design engage with the technology, user experience and software communities to help create harmony across physical products and digital services?
From research with 30+ Industrial Designers, User Experience designers and technologists, I concluded that the divide can be broken down across a series of axes and bridged by connecting, calibrating and collaborating.
A cut-down Industrial Designer oriented version of a longer 45 minute presentation for Interactions 14.
Creating the Perfect User Experience DesignerJason Mesut
I created this large poster in 2005 when I was working at Framfab, now Digitas LBi. It was created off the back of a bunch of research with project managers, designers, user experience folk (we called them experience architects at Framfab) and developers. It was used for many years at career events at Framfab/LBi.
Interactions 12 Redux - Beyond the screenJason Mesut
A redux of a number of talks at Interactions 12 that I saw connected by a theme of moving beyond the screen. Beyond the Natural User Interface. Beyond 'mobile.
Truth and Dare - Out of the echochamber into the fireJason Mesut
This is a presentation that starts to touch on the risks and issues circling the UX echochamber right now, and what we can do to battle them.
It's a presentation I gave at EuroIA on September 23rd 2011. It has been designed to be readable without presentation and also to aid comprehension by non-english speaking audiences. Hence the amount of wordy slides.
These are the slides for my Lightening UX Lisbon talk around User Experience people selling themselves better. There is a deeper focus on portfolios which are 80% bad in my experience, but not just for new jobs. See more at www.betteruxportfolios.com.
Inspiring Interaction Design - From the world of music technologyJason Mesut
The slides from my talk on how Interaction Design can be inspired by Music Technology. I presented this version at London IA event at Sense Loft on 11th January 20112. I have tried to insert urls from the various videos on the slides themselves to help, but it doesn't replace the experience of being there - sorry.
Apologies for the recruitment plug. Yes it is genuine, but I forgot to take it out. Will try and upload a newer version if I get a chance.
This came out for day 16 of RMA Consulting's UX Advent Calendar of 2010.
A quick introduction to Kano for User Experience / Design folk. Can be used for Agile as well. It allows you to classify different levels of innovation within a product or service. There are some simple questions you can use to classify certain features e.g. for an Agile project.
Inspiring Music Technology for Physical Interaction DesignJason Mesut
Static slides from Jason Mesut's talk at MEX on December 1st 2010. Jason explores how physical controls and modularity so prevalent in music technology can influence interaction design of the future.
This is a documentation of a freewheeled discussion around why we as User Experience professionals need to understand the threats to our industry and adapt to survive and thrive. The title is a bit misleading, but only because the discussion went in a different direction
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Growing your UX Career through community interactions
1. MMMMMGrowing your career in UX
Jason Mesut
Resonant Design and Innovation Limited
@jasonmesut
slideshare.net/jasonmesut
2. Jason Mesut
Design & Innovation
consulting
– UX, Service Design, Design Strategy
– Design and Innovation consulting
– Team leadership and management
– Product-service experience leadership
– Community and thought leadership
– Health and mobility focus
– Individual mentoring
@jasonmesut
3. L O N D O N Design and Innovation
Resonant
Since 2011 Since 2015
@jasonmesut
4. Healthcare
Brain scanning
Transportation
Urban mobility service
Oil and gas
Cloud CX strategy
Retail
On-demand
groceries
Transportation
Future premium
driving experience
Healthcare
Distributed expert
knowledge
Healthcare
A+E triage and
management
Finance
Leading investment
banking platform
Projects like
@jasonmesut
5. Clients
A mix of sectors,
sizes and age
– Healthcare*
– Automotive / Mobility*
– Financial services
– Consumer electronics
– Telco
– Technology
– Retail
– Entertainment
– Public sector
– Utilities
*Special interest areas
@jasonmesut
6. Service design
1996 1999 2001 2004 2005 2008 2010 2013
Brunel
Industrial Design
Industrial
Designer
Interaction
Designer
User Experience
Consultant
Director of
User Experience
Founder,
experience
director, consultant
Head of User Experience / Experience Director
Interaction Design
User Research
Consulting
Strategy
Service design
Brand
Leadership / mgt
Head of dept.
Yell PA Consulting Flow Oyster /
Framfab / LBi
The Team RMA Plan Resonant
2015
7. 1996 1999 2001 2004 2005 2008 2010 2013
Brunel
Industrial Design
Industrial
Designer
Interaction
Designer
User Experience
Consultant
Director of
User Experience
Founder,
experience
director, consultant
Head of User Experience / Experience Director
Interaction Design
User Research
Consulting
Strategy
Service design
Brand
Leadership / mgt
Head of dept.
Yell PA Consulting Flow Oyster /
Framfab / LBi
The Team RMA Plan Resonant
2015
£ Money
8. 1996 1999 2001 2004 2005 2008 2010 2013
Brunel
Industrial Design
Industrial
Designer
Interaction
Designer
User Experience
Consultant
Director of
User Experience
Founder,
experience
director, consultant
Head of User Experience / Experience Director
Interaction Design
User Research
Consulting
Strategy
Service design
Brand
Leadership / mgt
Head of dept.
Yell PA Consulting Flow Oyster /
Framfab / LBi
The Team RMA Plan Resonant
2015
£
People leading /
managing
45+
9. 1996 1999 2001 2004 2005 2008 2010 2013
Brunel
Industrial Design
Industrial
Designer
Interaction
Designer
User Experience
Consultant
Director of
User Experience
Founder,
experience
director, consultant
Head of User Experience / Experience Director
Interaction Design
User Research
Consulting
Strategy
Service design
Brand
Leadership / mgt
Head of dept.
Yell PA Consulting Flow Oyster /
Framfab / LBi
The Team RMA Plan Resonant
20151996 1999 2001 2004 2005 2008 2010 2013 2015
£
Community
engagement
10. 1996 1999 2001 2004 2005 2008 2010 2013
Brunel
Industrial Design
Industrial
Designer
Interaction
Designer
User Experience
Consultant
Director of
User Experience
Founder,
experience
director, consultant
Head of User Experience / Experience Director
Interaction Design
User Research
Consulting
Strategy
Service design
Brand
Leadership / mgt
Head of dept.
Yell PA Consulting Flow Oyster /
Framfab / LBi
The Team RMA Plan Resonant
20151996 1999 2001 2004 2005 2008 2010 2013 2015
£
Love for work
14. It’s not just about the solutions.
How you are and how you work
with others matters much more.
What I would tell the younger me
15. It’s not just about the solutions.
How you are and how you work
with others matters much more.
And it’s a lifelong learning exercise
UX is a people business
16. 1. Encourage critical curiosity
2. Grow your network
3. Reflect on your now to focus your future
4. Seek mentors and mentor others
5. Master your modes
6. Develop your human skills
6 key strategies for continuous learning
21. UX Crunch
UXPA
IxDA London UX London
UX Live
International
conferences
Regular
meet ups
London
conferences
Mobile UX
London
IA Summit
Euro IA
Interaction
22. Jason’s
Top tips
Try to
1. Engage in the content
2. Speak to speakers
3. Interact with others
4. Don't be a smart arse
24. Make time to
meet up with
people
Helps
1. Create connections
2. Find mentors and buddies
3. Learn from others
4. Get external critique
5. Reflect on your practice
25. Ask nicely Be organised Listen, more than talk Follow-up
Mastering meetings
Be specific about
why you want to
meet that person.
Be responsive.
Follow-up.
Schedule.
Be flexible.
Ask good
questions.
Respond to their’s.
Thank them and
summarise what
you discussed.
26. Jason’s
Top tips
Try to
1. Connect over a shared
interest area
2. Be as as you as possible
3. Respect others’ diaries
4. Demonstrate positivity
51. Ask nicely Be organised Focus your energy Follow-up
Engaging a mentor
Be specific about
why you want to
meet that person.
Flattery goes along
way
Be responsive.
Follow-up.
Schedule.
Demonstrate
commitment
Be grateful
Thank and
summarise what
you discussed.
Work through
things.
Share progress.
Create a connection
Be as you as
possible.
Don’t take offence
if there is no
connection.
52. CoachBuddy Mentor Manager
Less about content
More process
Costs
You own the problem
and the solution
Conflicted role
Should care for you
Knows context
Free (as part of job)
Possibly impartial
Provides advice
Can cost
Has some special
skills / experience
Peers
Sharing
Mutual respect
More whining
Levels of mentorship
53. Jason’s
Top tips
Try to
1. Seek mentors for different
areas of development
2. Make a personal connection
3. Start within organisation first
4. Respect mentor’s time
5. Be prepared to pay
56. Mastering your
modes aid
success
They help
1. You self-reflect
2. Provide tailored advice to you
3. Create more connections
4. Identify how to develop
57. 57
There are a lot of models of design processes and methods
58. 58
Approach
They often manifest themselves around different modes
Inquiry Mapping Framing Ideation Distillation Modelling
Prototyping Iteration Detailing Communicating Reviewing
Understanding behaviours,
attitudes, needs, constraints,
expectations.
Observing. Asking. Exploring.
Finding different perspectives.
Focusing where it matters.
Categorising. Focusing.
Structuring thinking,
Matching. Categorising. Sorting.
Prioritising.
Generating ideas, concepts, and
solutions.
Sketching. Writing.
Synthesising summaries and
concepts to communicate salient
themes and perspectives.
Synthesising scenarios and
models that describe the solution
and future context.
Exploring working versions of
solutions at different fidelities
with users and the team
throughout the process.
Refining ideas and solutions
based on feedback and changes
in context.
Crafting the detail of a solution to
ensure it is as good as it can be.
Drawing. Writing.
Preparing materials to
communicate thinking and
solutions to others.
Reviewing with stakeholders and
peers to critique and advance
thinking.
Whatever the approach,
or methods, these
modes are usually key to
the way that I work with
teams to research,
design and implement
the best possible
solutions for my clients.
59. 59
Approach
They usually need some form of collaboration
Based on a framework as part of
my Crafting Collaboration
presentation
There’s a lot of effort
required for
collaboration
Human skills help
support specific tools
and methods
Create
Calibrate
Connect
Be
human
Hold up
a mirror
Establish
frames
Foster
friendly
friction
Practice,
practice,
practice
Flex
yourself
Craft of
Collaboration
Talking
Capturing
Listening
Learning other
perspectives
Planning and
preparing
Sharing at
right time
60. And harder skills that support those — beyond UX literature
Writing Sketching Drawing
TalkingQuestioningObserving Organising
Listening
Idea
generation
64. 1. Encourage critical curiosity
2. Grow your network
3. Reflect on your now to focus your future
4. Seek mentors and mentor others
5. Master your modes
6. Develop your human skills
6 key strategies for continuous learning