The Employee Experience Engagement & Culture from the Bottom-Up
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Build an employee engagement program that drives results. Fancy employee perks. Employee wellness programs. Rewards and recognition — you name it, there's no shortage of initiatives to improve the employee experience. But many of these efforts are falling flat. There has been a shift in employee engagement, and companies with an outdated Employee Experience are missing the mark. It's time to look at engagement from the bottom-up and build a culture that drives results. Watch this webinar to learn: - The main issues companies have with engagement - A roadmap for improving key parts of the employee experience - Tips, tactics, and best practices for building a better company culture - Specific advice for incorporating managers and millennials To request a demo, visit www.youearnedit.com/demo
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The Employee Experience Engagement & Culture from the Bottom-Up
- 1. #EmployeeExperiencet |1 The Employee Experience: Engagement & Culture from the Bottom Up
- 2. Presenters Autumn Manning CEO and Co-founder YouEarnedIt Karen Rieck VP of Human Resources Farm Bureau Financial Services
- 3. Snapshot of engagement today Major issues with engagement Trends for creating a better culture Overview & Agenda
- 4. |4 Low unemployment means competition is tough! Over 50% of employees claim to be looking for something better.
- 5. | | #EmployeeExperiencet5 |5 We’re in a generational shift. Job-hopping, skill-seeking millennials are now the majority of the workforce.
- 6. |6 The Glassdoor effect is real. If you’re not focused on the Employee Experience, job candidates will know.
- 7. |7 21%less profitable 10%lower customer satisfaction ratings 17%less productive 59%more turnover Companies with an outdated Employee Experience are suffering.
- 8. |8 Issue #1: We are defining engagement wrong.
- 9. |9 Engagement! So, what is it? MEANING Employee rewards and incentives tailored to you. IMPACT Engagement insights for employees and leadership. APPRECIATION Real-time recognition tied to core values. CONNECTION Social recognition feed accessible anywhere.
- 10. 10 |10 ü Communication mechanisms traveling BOTH ways: • Employees <-> employees • Managers <-> their teams • COMPANY <-> employees ü Online and offline communication vehicles (e.g. Slack, YouEarnedIt, all hands, one-one-ones) ü Common areas for lunch, company happy hours, etc. ü Weekly All-Hands meetings, Quarterly MUBs Employee Communication Roadmap
- 11. |11 Issue #2: We delegate engagement to a department as a task.
- 12. |12 Why isn’t the company buying in? Employees are overloaded. HR is under-supported. Employee Recognition Programs Despite companies’ efforts, a recent survey of American workers revealed 82% don’t feel recognized. Employee Reward Programs Cash isn’t king. 87% of organizations surveyed say alternative rewards are key for employee retention. Employee Wellness 85% of large companies have wellness programs, but only 24% of employees are participating in them. Learning and Development L&D is often an afterthought, but studies show millennials covet it more than any benefit—even cash bonuses.
- 13. #EmployeeExperiencet |13 Key Tips: ü Strategic. Embodied from the Top as a Strategic Advantage and Business Imperative ü Integrated across the business, and easy-to-engage for the employee ü Connected to what matters for your employees. ü Memorable & Communicated in the Day-to-Day
- 14. |14 Issue #3: Culture is growing despite executive leadership & without a common framework.
- 15. |15 Values serve a common language, or behavioral guide for employees
- 16. |16 3 Trends you should care about ü Culture as a key business initiative ü Ditching the annual performance review ü Predominance of the millennial mindset
- 17. |17 In an era of heightened corporate transparency, greater workforce mobility, and severe skills shortages, culture, engagement, and retention have emerged as top issues for business leaders. These issues are not simply an HR problem. “ “ - Global Human Capital Trends 2016, Deloitte US
- 19. |19 Steps to a better culture • Don’t throw perks and parties out there without the basics and expect an ROI on these things. • Communicate where you’re going, why, and how employees can help you get there. This pays more than incentives. • Deliver a meaningful & rewarding experience vs. expecting basic employee rewards to pay off. • Look at the ways you are delivering transparent, ALWAYS ON communications. • Hire for culture: core values can be a big help here. Things to consider today…
- 20. No More Reviews! Microsoft and Dell are ditching employee performance reviews
- 21. |21 The Importance of Managers Instead of pulsing your people to death…. Step 1: Set expectations for open, continuous communication with managers AND employees Step 2: Train your managers on how to have these conversations and what to say Step 3: Hold managers accountable in some way
- 22. Rise of the Millennial Mindset
- 23. |23 It’s Not Just Millennials Best Practices to Start Today • How often are you communicating company metrics & goals? • Can your managers deliver the vision to their teams like you could? • Give employees a voice: online, in-person, with each other, to the world! • Speak the employee language, not the c-suite language (connection, meaning, impact, appreciation)
- 24. |24 |24 Good News! More Resources for you… Tons of takeaway tools to help engage your team on our blog. YouEarnedIt.com/blog Send us an email with more questions & we’ll help! contactus@youearnedit.com