Martin Hill-Wilson explains how social and digital customer service are converging with new technologies and opportunities for improving customer experience (CX). Keynote presentation from Social Customer Service Summit 2015 (London).
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Has your organization taken the ElevateHER Challenge? Are you wondering what's next? Explore some of the best practices from an organization that is doing great things.
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Has your organization taken the ElevateHER Challenge? Are you wondering what's next? Explore some of the best practices from an organization that is doing great things.
In this update of his past presentations on Mobile Eating the World -- delivered most recently at The Guardian's Changing Media Summit -- a16z’s Benedict Evans takes us through how technology is universal through mobile. How mobile is not a subset of the internet anymore. And how mobile (and accompanying trends of cloud and AI) is also driving new productivity tools.
In fact, mobile -- which encompasses everything from drones to cars -- is everything.
Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fis...Guy Stephens | @guy1067
A Retrospective to Mark five years of Social Customer Care featuring some of the key players in that space such as Frank Eliason, Wendy Lea, Dave Carroll, Dr Natalie Petouhoff, Esteban Kolsky, Guy Stephens, Martin Hill-Wilson and Kate Leggett.
How to integrate social media with customer service, presented by Sonny GillSocialMedia.org
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He shares how having a correctly-trained team and updated tools are key to maintaining a successful customer service program.
Integrate social media with customer service, presented by Stacey DePoloSocialMedia.org
In her Brands-Only Summit presentation, GoDaddy's Stacey DePolo teaches a class on integrating social media with your customer service program.
She explains how to manage a scalable and reliable process that extends customer service to social channels.
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Folklore internacional en el Auditorio.
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Sala Mozart Auditorio de Zaragoza
4 de Septiembre: 19:00 Exposición. 20:15 Actuaciones
5 de Septiembre 20:15 Actuaciones
6 de Septiembre: 19:00 Clausura
U.S.A. Today en el Centro de Historia de Zaragoza
El centro de Historia de Zaragoza inaugura una muestra sobre arte contemporaneo independiente estadounidense. Medio centenar de artistas presentan sus obras visuales sobre Skate, Hip Hop, Grafitti o Punk como manifestaciones culturales. Pintura, video, literatura y música nos introducen en las manifestaciones populares de la potencia global.
Centro de Historia de Zaragoza
Martes a Sabados de 10:00 a 14:00 y de 17:00 a 21:00
Domigos de 10:00 a 14:00
Arte medieval en el Camon Aznar.
Nuestros vecinos del Museo Camón Aznar estrenan exposición temporal. Se trata de una muestra de arte medieval que incluye piezas de gran valor y rareza nunca expuestas fuera de su ubicación original. 17 obras procedentes del Maestrazgo datadas entre los siglos XIII y XVI. Tallas dadas por perdidas durante la guerra civil, pergaminos de excomunión y joyas del románico seducirán los aficionados al arte medieval.
Museo Camón Aznar
Martes a Sabados de 10:00 a 14:00 y de 17:00 a 21:00
Domingos y festivos de 10:00 a 14:30
Social media is a great way to drive engagement and find new customers, but what if you're running a "boring" business?
If your business doesn't have obvious social media appeal, taking advantage of these opportunities can be a big challenge.
Join us as we interview David Vogelpohl, founder and CEO of Marketing Clique, to talk about how niche businesses can get the most out of their social media campaigns. You'll learn how to create an effective and engaging social media presence that can generate more revenue for your business!
As a part of my industry research project I worked on mobile video entertainment sector in India. This report is my attempt to create a dummies guide on MVAS and video consumption in India. I know there is a major scope of improvement and would love to know your feedback.
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
In this update of his past presentations on Mobile Eating the World -- delivered most recently at The Guardian's Changing Media Summit -- a16z’s Benedict Evans takes us through how technology is universal through mobile. How mobile is not a subset of the internet anymore. And how mobile (and accompanying trends of cloud and AI) is also driving new productivity tools.
In fact, mobile -- which encompasses everything from drones to cars -- is everything.
Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fis...Guy Stephens | @guy1067
A Retrospective to Mark five years of Social Customer Care featuring some of the key players in that space such as Frank Eliason, Wendy Lea, Dave Carroll, Dr Natalie Petouhoff, Esteban Kolsky, Guy Stephens, Martin Hill-Wilson and Kate Leggett.
How to integrate social media with customer service, presented by Sonny GillSocialMedia.org
In his presentation, U.S. Cellular's Social Media Manager, Sonny Gill, teaches a class on how to manage a scalable and reliable process to extend customer service to social channels.
He shares how having a correctly-trained team and updated tools are key to maintaining a successful customer service program.
Integrate social media with customer service, presented by Stacey DePoloSocialMedia.org
In her Brands-Only Summit presentation, GoDaddy's Stacey DePolo teaches a class on integrating social media with your customer service program.
She explains how to manage a scalable and reliable process that extends customer service to social channels.
Проект"Надія для дітей".с 1 по 31 декабря. Купив продукцию Samsung и заполнив ваучер, мы сможем помочь детям пройти своевременное обследования рака на современном медицинском оборудовании. 4 онкологических центра Украины получат жизненноважное оборудование для детей!
Todas las semanas en Saucépolis publicamos un resumen con algunos de los acontecimientos de interés cultural, de ocio o turístico que más pueden interesar a los zaragozanos y a la gente que nos visita: es nuestra gaceta a la que llamamos "Saucépolis News". Este es un breve resumen de los acontecimientos turísticos y de ocio en Zaragoza esta semana:
Folklore internacional en el Auditorio.
Llega la decimoctava edición del EIFOLK, el encuentro internacional de folklore que tendrá lugar del 2 al 6 de Septiembre. Representantes de Armenia, Eslovaquia, Rusia, India, Senegal, Aragón y Andalucía presentarán sus espectáculos en este certamen. Las entradas pueden obtenerse en el auditorio o en los cajeros de CAI. El desfile inaugural es gratuito.
Sala Mozart Auditorio de Zaragoza
4 de Septiembre: 19:00 Exposición. 20:15 Actuaciones
5 de Septiembre 20:15 Actuaciones
6 de Septiembre: 19:00 Clausura
U.S.A. Today en el Centro de Historia de Zaragoza
El centro de Historia de Zaragoza inaugura una muestra sobre arte contemporaneo independiente estadounidense. Medio centenar de artistas presentan sus obras visuales sobre Skate, Hip Hop, Grafitti o Punk como manifestaciones culturales. Pintura, video, literatura y música nos introducen en las manifestaciones populares de la potencia global.
Centro de Historia de Zaragoza
Martes a Sabados de 10:00 a 14:00 y de 17:00 a 21:00
Domigos de 10:00 a 14:00
Arte medieval en el Camon Aznar.
Nuestros vecinos del Museo Camón Aznar estrenan exposición temporal. Se trata de una muestra de arte medieval que incluye piezas de gran valor y rareza nunca expuestas fuera de su ubicación original. 17 obras procedentes del Maestrazgo datadas entre los siglos XIII y XVI. Tallas dadas por perdidas durante la guerra civil, pergaminos de excomunión y joyas del románico seducirán los aficionados al arte medieval.
Museo Camón Aznar
Martes a Sabados de 10:00 a 14:00 y de 17:00 a 21:00
Domingos y festivos de 10:00 a 14:30
Social media is a great way to drive engagement and find new customers, but what if you're running a "boring" business?
If your business doesn't have obvious social media appeal, taking advantage of these opportunities can be a big challenge.
Join us as we interview David Vogelpohl, founder and CEO of Marketing Clique, to talk about how niche businesses can get the most out of their social media campaigns. You'll learn how to create an effective and engaging social media presence that can generate more revenue for your business!
As a part of my industry research project I worked on mobile video entertainment sector in India. This report is my attempt to create a dummies guide on MVAS and video consumption in India. I know there is a major scope of improvement and would love to know your feedback.
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
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To find out how your strategy compares with top performing organisations, benchmark your L&D strategy at http://towardsmaturity.org/benchmark
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87 That’s the percentage of purchasing decisions women now make or influence.
22 trillion That’s the # of dollars women control globally and it is predicted that two-thirds of US consumer wealth will be in women’s hands within the next decade.
The best companies are already re-engineering their organizations to attract talented women and support them in fast-tracking to leadership. There is much more transformation that needs to happen within most organizations and within ourselves.
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The Convergence of Social and Digital Customer Service
1. The Conve rge nce Of Social And
Digital Custome r Se r v ice
2. h o w b r a n d s a r e d e v e l o p i n g o m n i - c h a n n e l
s o c i a l / d i g i t a l s t r a t e g i e s a n d w h a t t h i s
m e a n s f o r c u s t o m e r s