Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
The convergence of social and digital customer serviceOur Social Times
Martin Hill-Wilson explores the convergence of social and digital customer service – analysing how brands are developing omni-channel social/digital strategies and what this means for customers.
The Convergence of Social and Digital Customer ServiceOur Social Times
Martin Hill-Wilson explains how social and digital customer service are converging with new technologies and opportunities for improving customer experience (CX). Keynote presentation from Social Customer Service Summit 2015 (London).
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Your value proposition is THE keystone of your marketing strategy. It tells prospects how you’re different, why they should choose you over other advisors, and how their lives will be transformed by working with you.
It’s your secret sauce — the key to piquing the interest of your ideal A+ clients!
Yet, many advisors don’t take the time to craft a unique value proposition that truly resonates with their audience. They get hung up on generic buzzwords or boring slogans instead of really diving into what makes them different.
To help you craft a unique value proposition that will land with your ideal prospects, I’ve brought in Apollo Lupescu, Vice President at Dimensional Fund Advisors — an international financial firm with over $600 billion in assets.
Apollo is one of the top minds in the financial services industry — and the ultimate source on how to craft a provocative value proposition that engages prospects and positions you as the go-to expert for achieving their goals.
In this exclusive webinar, Apollo and I dive deep into value propositions as we walk you through:
How to create a provocative value proposition
Why you need a clear differentiator
Examples of weak vs. strong value propositions
Biggest mistakes advisors make when articulating their value
What advisors think their clients care about vs. what clients actually care about
How to explain what you really get paid to do
Stick around to the end for the Advisor Value Proposition Challenge and to find out how you can get one-on-one feedback from Claire on your own value proposition!
Product Management in Startups vs Big Org by Amazon Product LeaderProduct School
Main Takeaways:
- Prioritization in big companies is more complex (and across engineering orgs in different geographies)
- Stakeholder management is more than 50% of the PM role in bigger companies compared to startups
- Speed of execution and levels of ownership in startups are higher
PR Distribution Services in the UK:
Looking to amplify your message across the United Kingdom? Our PR distribution services in the UK offer a comprehensive solution to ensure your press releases reach the right audience. With a network of media contacts and outlets, we guarantee your news will receive the attention it deserves. From major cities like London to regional hubs, our tailored approach ensures maximum visibility for your brand or organization.
Learn how growing your customer list is a key to success. You will learn why it is important for your business to focus on building lists as well as how to increase customer retention.
The convergence of social and digital customer serviceOur Social Times
Martin Hill-Wilson explores the convergence of social and digital customer service – analysing how brands are developing omni-channel social/digital strategies and what this means for customers.
The Convergence of Social and Digital Customer ServiceOur Social Times
Martin Hill-Wilson explains how social and digital customer service are converging with new technologies and opportunities for improving customer experience (CX). Keynote presentation from Social Customer Service Summit 2015 (London).
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Your value proposition is THE keystone of your marketing strategy. It tells prospects how you’re different, why they should choose you over other advisors, and how their lives will be transformed by working with you.
It’s your secret sauce — the key to piquing the interest of your ideal A+ clients!
Yet, many advisors don’t take the time to craft a unique value proposition that truly resonates with their audience. They get hung up on generic buzzwords or boring slogans instead of really diving into what makes them different.
To help you craft a unique value proposition that will land with your ideal prospects, I’ve brought in Apollo Lupescu, Vice President at Dimensional Fund Advisors — an international financial firm with over $600 billion in assets.
Apollo is one of the top minds in the financial services industry — and the ultimate source on how to craft a provocative value proposition that engages prospects and positions you as the go-to expert for achieving their goals.
In this exclusive webinar, Apollo and I dive deep into value propositions as we walk you through:
How to create a provocative value proposition
Why you need a clear differentiator
Examples of weak vs. strong value propositions
Biggest mistakes advisors make when articulating their value
What advisors think their clients care about vs. what clients actually care about
How to explain what you really get paid to do
Stick around to the end for the Advisor Value Proposition Challenge and to find out how you can get one-on-one feedback from Claire on your own value proposition!
Product Management in Startups vs Big Org by Amazon Product LeaderProduct School
Main Takeaways:
- Prioritization in big companies is more complex (and across engineering orgs in different geographies)
- Stakeholder management is more than 50% of the PM role in bigger companies compared to startups
- Speed of execution and levels of ownership in startups are higher
PR Distribution Services in the UK:
Looking to amplify your message across the United Kingdom? Our PR distribution services in the UK offer a comprehensive solution to ensure your press releases reach the right audience. With a network of media contacts and outlets, we guarantee your news will receive the attention it deserves. From major cities like London to regional hubs, our tailored approach ensures maximum visibility for your brand or organization.
Learn how growing your customer list is a key to success. You will learn why it is important for your business to focus on building lists as well as how to increase customer retention.
Similar to Best practice in social customer service what works and what's still broken (20)
Protecting customer experience while controlling contact centre fraudMartin Hill-Wilson
The rise in theft of customer data in an increasingly connected world, creates tension between security and customer experience objectives. The contact centre is currently the weakest link in the chain with social engineering and KBA undermining efforts.
A great presentation to take your teams through that reminds them about the fundamentals of digital customer service and some of myths that surround its best practice
Airbnb launch a new contact centre (CX centre) and nail the type of environment needed to support people to deliver great customer experience.
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Enhance your social media strategy with the best digital marketing agency in Kolkata. This PPT covers 7 essential tips for effective social media marketing, offering practical advice and actionable insights to help you boost engagement, reach your target audience, and grow your online presence.
“To be integrated is to feel secure, to feel connected.” The views and experi...AJHSSR Journal
ABSTRACT: Although a significant amount of literature exists on Morocco's migration policies and their
successes and failures since their implementation in 2014, there is limited research on the integration of subSaharan African children into schools. This paperis part of a Ph.D. research project that aims to fill this gap. It
reports the main findings of a study conducted with migrant children enrolled in two public schools in Rabat,
Morocco, exploring how integration is defined by the children themselves and identifying the obstacles that they
have encountered thus far. The following paper uses an inductive approach and primarily focuses on the
relationships of children with their teachers and peers as a key aspect of integration for students with a migration
background. The study has led to several crucial findings. It emphasizes the significance of speaking Colloquial
Moroccan Arabic (Darija) and being part of a community for effective integration. Moreover, it reveals that the
use of Modern Standard Arabic as the language of instruction in schools is a source of frustration for students,
indicating the need for language policy reform. The study underlines the importanceof considering the
children‟s agency when being integrated into mainstream public schools.
.
KEYWORDS: migration, education, integration, sub-Saharan African children, public school
The Evolution of SEO: Insights from a Leading Digital Marketing AgencyDigital Marketing Lab
Explore the latest trends in Search Engine Optimization (SEO) and discover how modern practices are transforming business visibility. This document delves into the shift from keyword optimization to user intent, highlighting key trends such as voice search optimization, artificial intelligence, mobile-first indexing, and the importance of E-A-T principles. Enhance your online presence with expert insights from Digital Marketing Lab, your partner in maximizing SEO performance.
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Surat Digital Marketing School is created to offer a complete course that is specifically designed as per the current industry trends. Years of experience has helped us identify and understand the graduate-employee skills gap in the industry. At our school, we keep up with the pace of the industry and impart a holistic education that encompasses all the latest concepts of the Digital world so that our graduates can effortlessly integrate into the assigned roles.
This is the place where you become a Digital Marketing Expert.
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Improving Workplace Safety Performance in Malaysian SMEs: The Role of Safety ...AJHSSR Journal
ABSTRACT: In the Malaysian context, small and medium enterprises (SMEs) experience a significant
burden of workplace accidents. A consensus among scholars attributes a substantial portion of these incidents to
human factors, particularly unsafe behaviors. This study, conducted in Malaysia's northern region, specifically
targeted Safety and Health/Human Resource professionals within the manufacturing sector of SMEs. We
gathered a robust dataset comprising 107 responses through a meticulously designed self-administered
questionnaire. Employing advanced partial least squares-structural equation modeling (PLS-SEM) techniques
with SmartPLS 3.2.9, we rigorously analyzed the data to scrutinize the intricate relationship between safety
behavior and safety performance. The research findings unequivocally underscore the palpable and
consequential impact of safety behavior variables, namely safety compliance and safety participation, on
improving safety performance indicators such as accidents, injuries, and property damages. These results
strongly validate research hypotheses. Consequently, this study highlights the pivotal significance of cultivating
safety behavior among employees, particularly in resource-constrained SME settings, as an essential step toward
enhancing workplace safety performance.
KEYWORDS :Safety compliance, safety participation, safety performance, SME
Multilingual SEO Services | Multilingual Keyword Research | Filosemadisonsmith478075
Multilingual SEO services are essential for businesses aiming to expand their global presence. They involve optimizing a website for search engines in multiple languages, enhancing visibility, and reaching diverse audiences. Filose offers comprehensive multilingual SEO services designed to help businesses optimize their websites for search engines in various languages, enhancing their global reach and market presence. These services ensure that your content is not only translated but also culturally and contextually adapted to resonate with local audiences.
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