Martin Hill-Wilson explores the convergence of social and digital customer service – analysing how brands are developing omni-channel social/digital strategies and what this means for customers.
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Has your organization taken the ElevateHER Challenge? Are you wondering what's next? Explore some of the best practices from an organization that is doing great things.
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Has your organization taken the ElevateHER Challenge? Are you wondering what's next? Explore some of the best practices from an organization that is doing great things.
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uno speciale dedicato alla mobilità elettrica, alle tecnologie del mercato, ai prodotti di oggi e futuri e alle infrastrutture di ricarica. Una panoramica completa per avvicinarsi al futuro dell'automotive
Paths to Fisheries Subsidies Reform: Creating sustainable fisheries through t...The Rockefeller Foundation
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Fishing activities support coastal communities and hundreds of millions of people who depend on fishing for all or part of their income. Of the world’s fishers, more than 95 percent engage in small-scale and artisanal activity and catch nearly the same amount of fish for human consumption as the highly capitalized industrial sector. Small-scale and artisanal fishing produces a greater return than industrial operations by unit of input, investment in catch, and number of people employed.
Today, overfishing and other destructive fishing practices have severely decreased the world’s fish populations. The FAO estimates that 90 percent of marine fisheries worldwide are now overexploited, fully exploited, significantly depleted, or recovering from overexploitation.
These slide we part of a morning workshop @RyanAcademy
@startupScaleup to an audience of 11 start up teams. My job to to help startup to create and tell an engaging story about their business idea that will help them win sales and funding. I have previously coached teams on the @WayraIRL @Startupbootcamp, @MAstartpatch @PropelNI @PropelVA accelerator programmes
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Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
Social Customer Service & Experience (SCSX): A Case StudyOur Social Times
Miguel Henales, e-business Director and Sara Losa, International Marketing Manager from Iberia Airlines/IAG Group share their social customer service case study.
Human Resource Leaders are faced with extreme HR makeover demands and opportunities. HR is at a technological, global and service-delivery crossroads. HR professionals also can wisely re-examine their competencies and capabilities to meet organizational human capital needs of the future.
uno speciale dedicato alla mobilità elettrica, alle tecnologie del mercato, ai prodotti di oggi e futuri e alle infrastrutture di ricarica. Una panoramica completa per avvicinarsi al futuro dell'automotive
Paths to Fisheries Subsidies Reform: Creating sustainable fisheries through t...The Rockefeller Foundation
The world depends on the oceans for food and livelihood. More than a billion people worldwide depend on fish as a source of protein, including some of the poorest populations on earth. According to the United Nations Food and Agriculture Organization (FAO), the world must produce 70 percent more food to meet coming hunger needs.
Fishing activities support coastal communities and hundreds of millions of people who depend on fishing for all or part of their income. Of the world’s fishers, more than 95 percent engage in small-scale and artisanal activity and catch nearly the same amount of fish for human consumption as the highly capitalized industrial sector. Small-scale and artisanal fishing produces a greater return than industrial operations by unit of input, investment in catch, and number of people employed.
Today, overfishing and other destructive fishing practices have severely decreased the world’s fish populations. The FAO estimates that 90 percent of marine fisheries worldwide are now overexploited, fully exploited, significantly depleted, or recovering from overexploitation.
These slide we part of a morning workshop @RyanAcademy
@startupScaleup to an audience of 11 start up teams. My job to to help startup to create and tell an engaging story about their business idea that will help them win sales and funding. I have previously coached teams on the @WayraIRL @Startupbootcamp, @MAstartpatch @PropelNI @PropelVA accelerator programmes
Ethnography and product design by Prof William Beeman at ProductCamp Twin Cit...ProductCamp Twin Cities
Ethnography has become an essential tool in Product Design Research. This session will present the many ways that ethnographic research can contribute to a better design process.
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
The Last Word: 3 Tips for Making Change HappenLaura Overton
This session was delivered at the end of the Learning Technologies Summer Forum in June 2015.
To find out how your strategy compares with top performing organisations, benchmark your L&D strategy at http://towardsmaturity.org/benchmark
It's Time for Women to Rise: Women In Technology International (WITI) present...Wendy Wallbridge
Here’s some #’s for you:
51% We make up over half of the world’s population and half of the workforce
1 Billion That’s the number of women participating in the global workforce
87 That’s the percentage of purchasing decisions women now make or influence.
22 trillion That’s the # of dollars women control globally and it is predicted that two-thirds of US consumer wealth will be in women’s hands within the next decade.
The best companies are already re-engineering their organizations to attract talented women and support them in fast-tracking to leadership. There is much more transformation that needs to happen within most organizations and within ourselves.
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The convergence of social and digital customer service
1. The Conve rge nce Of Social And
Digital Custome r Se r v ice
2. h o w b r a n d s a r e d e v e l o p i n g o m n i - c h a n n e l
s o c i a l / d i g i t a l s t r a t e g i e s a n d w h a t t h i s
m e a n s f o r c u s t o m e r s