The document introduces Dimelo, a software company that provides a suite of social customer relationship management tools. It notes that Dimelo enables companies to manage customer relations across websites and social media. The suite includes modules for social media monitoring and publishing, community building and support, and a social media contact center. The document also describes Dimelo Consulting's social CRM expertise in areas like change management, content strategy, and crisis response.
Developer Economics 2012 is available for free download at www.DeveloperEconomics.com. This report focuses on five main areas: The redefinition of mobile ecosystems, Developer segmentation, Revenues vs. costs in the mobile economy, App marketing and distribution and Regional supply vs. demand of apps.
Developer Economics 2011 is definitive report on mobile developers, apps and brands going mobile.
In this second annual report, we explore both what drives developer mindshare, and how brands are fast-forwarding into the world of mobile.
Free download at www.DeveloperEconomics.com
Created by VisionMobile, sponsored by BlueVia
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Developer Economics 2012 is available for free download at www.DeveloperEconomics.com. This report focuses on five main areas: The redefinition of mobile ecosystems, Developer segmentation, Revenues vs. costs in the mobile economy, App marketing and distribution and Regional supply vs. demand of apps.
Developer Economics 2011 is definitive report on mobile developers, apps and brands going mobile.
In this second annual report, we explore both what drives developer mindshare, and how brands are fast-forwarding into the world of mobile.
Free download at www.DeveloperEconomics.com
Created by VisionMobile, sponsored by BlueVia
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Developer Economics 2011 takes the reader across the entire developer journey, from the shift of mindshare and why "users can buy you love," to how money is made in mobile. It covers the hottest issues, from app design and promotion to monetisation and user support.
Developer Economics 2011 takes the reader across the entire developer journey, from the shift of mindshare and why "users can buy you love," to how money is made in mobile. It covers the hottest issues, from app design and promotion to monetisation and user support.
Latitude 26 - Yachting Solutions for Joomla - Brochure 2012Latitude 26
The Yachting Solutions for Joomla Brochure for 2012 presents the solutions we develop for yacht brokerage, yacht charter and marinas companies. Visit our site for more details about the features. Contact us for your yachting project. We specialize in solutions and social marketing for the yachting industry.
Latitude 26 - Yachting Solutions for Joomla - Brochure 2012 Yachting.vg
The Yachting Solutions for Joomla Brochure for 2012 presents the solutions we develop for yacht brokerage, yacht charter and marinas companies. Visit our site for more details about the features. Contact us for your yachting project. We specialize in solutions and social marketing for the yachting industry.
Why Every Business Needs A Digital-First Strategy Bernard Marr
Companies that want to succeed in the future must effectively cater for the digital-first customer. This might involve apps, an integrated omnichannel strategy as well as digital-only products and services.
Infosys' customer engagement software solution is a customer engagement platform that helps enterprises to improve customer engagements and build an eBusiness strategy
This document brings together a set of latest data points and publicly available information relevant for Automotive. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.
Luke Brynley-Jones, founder of Our Social Times explains how B2B organisations can overcome the challenges of B2B content marketing - and, crucially, avoid being boring.
The convergence of social and digital customer serviceOur Social Times
Martin Hill-Wilson explores the convergence of social and digital customer service – analysing how brands are developing omni-channel social/digital strategies and what this means for customers.
The Convergence of Social and Digital Customer ServiceOur Social Times
Martin Hill-Wilson explains how social and digital customer service are converging with new technologies and opportunities for improving customer experience (CX). Keynote presentation from Social Customer Service Summit 2015 (London).
Social Media Masterclass for BPMA Conference 2014Our Social Times
A no-nonsense top tips guide to using social media for business for the British Promotional Merchandise Association (BPMA) 2014 conference. Focusing on content marketing, blogging for business, social media optimisation, Twitter and LinkedIn best practices.
B2B content marketing: How to engage generate leads and maximise ROIOur Social Times
Paul Smith, Group Head of Marketing at Elektron Technology shares his insight on the successful launch of CheckIt, a wireless food safety monitoring system, through a content marketing campaign
Next Generation Customer Communities: From Support to sCRM & Advocacy Our Social Times
How have communities evolved from simple peer-support forums to powerful hubs of social customer service, comprising monitoring, engagement, social CRM and advocacy management tools? Our expert speaker explains the dynamics behind some of the world's most successful communities.
Using Social Data & Gaming Mechanics to Improve Customer Service Our Social Times
In this fascinating and candid session, Maria McCann, one of the UK's first social CS practitioners, explains how the mechanics that sit behind social engagement should be used to better serve customers, how contact centres should run as mobile communities, how social data could speed up service and how playing World of Warcraft can improve your web chat experience.
Going Global: How To Create an International Social Customer Service Strategy Our Social Times
Delfin Vassalo describes how Nokia has created a global social customer service strategy that pieces together 72 Facebook accounts, 27 Twitter accounts and 42 languages, with over 10,000 customer queries per month on Facebook and Twitter alone.
Social Customer Service & Experience (SCSX): A Case StudyOur Social Times
Miguel Henales, e-business Director and Sara Losa, International Marketing Manager from Iberia Airlines/IAG Group share their social customer service case study.
Marketing has claimed ownership of social media within many brands, yet customers are demanding service. In this short presentation, Luke Brynley-Jones explains how this is creating friction between internal Departments - and how budget plays a major role.
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
Ayman Itani from Think Media Labs explores how to plan for social customer service. As part of Our Social Times #socialCS series of events, Ayman spoke to an audience of major brands in Dubai in March 2014.
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...Our Social Times
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Weave from SCRM13 Brussels.
A talk by Alexandre Gangji, at Social CRM 2013 in Brussels, hosted by Our Social Times
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
3. Facebook,
Twi-er,
blogs
and
forums,
smartphones
and
tablets
are
the
consumers
new
mee#ng
places
and
they
created
new
communica;on
standards
.
forums
blogs
Dimelo
enables
companies
to
deploy,
manage
and
monitor
customer
relaDons
across
the
Web
and
social
media.
www.dimelo.com
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3
4. Some
Social
defini4ons
! Social
Marke4ng
(Marke4ng
Unit)
:
• E-‐reputaDon
• Company
publishes
messages
on
the
Social
networks
• The
comments
on
the
company’s
publicaDon
can
be
answered
! Community
Marke4ng
(Marke4ng
Unit)
:
• Forum
setup
allowing
the
Community
to
help
one
another
on
subjects
not
requiring
an
access
to
the
company’s
IS
(CRM…)
! Social
Customer
Rela4on
/
Social
CRM
(Customer
Rela4on
Unit
&
Marke4ng
Unit)
:
• Social
networks
are
integrated
to
the
Customer
RelaDon
process
(Facebook,
TwiPer,
Youtube,
Forum,
Blog…)
• Public
and
private
Customer
RelaDon,
Experts’
answers,
Community
markeDng
• Integrated
withing
the
company’s
IS
(CRM,
Database…)
www.dimelo.com
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4
5. Going
Social,
for
which
products
and
services
?
Pre
Sales
AXer
Sales
Products
or
services
that
are
:
Products
or
services
needing
:
! technical,
complex
! engaging
! expensive
! a
setup
Telecom,
banking,
specialised
retail,
transport,
energy,
insurance
www.dimelo.com
! a
follow
up
! a
configuraDon
Telecom,
banking,
specialised
retail,
transport
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5
6. IntroducDon
to
the
Dimelo
SoXware
Suite
www.dimelo.com
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6
7. Customer Service Management
on the Web & Social Media
European Leader
! Created
in
July
2006
! SaaS
SoXware
Suite
distributor
! Over
100
blue-‐chip
customers
in
Europe
(Canal+,
Orange,
Bouygues
Telecom,
Belgacom,
Méditel,
BNP
Paribas,
Barclays,
Crédit
Agricole,
Peugeot,
Auchan,
SNCF,
Total,
…)
! 2013:
42
collaborators
|
R&D
accounts
for
30%
of
the
staff
! Dimelo
Consul4ng
helps
its
customers
manage
their
communiDes
and
opDmize
their
Social
CRM
operaDons
www.dimelo.com
Copyright
DIMELO
SA
Telecom
7
8. Establish
the
brand
influence
on
Social
Media
Hubs
Pre-‐sales
A@er-‐sales
Shopping
cart
conversion/
Lead
generaDon
Reduce
Customer
Service
Costs
Improve
Customer
SaDsfacDon
www.dimelo.com
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SA
8
9. Dimelo Software Suite architecture
DIMELO in the Business Environment
DIMELO Front Office
Social Media
Hot spots
Social Media
Majors
Dedicated
Interface
Forums
Web
Blogs
Connectors - API
Users & Interactions database
ICE
Social Media Contact Center
Connectors - API
Information System
Customer Service
CRM
www.dimelo.com
Copyright
DIMELO
SA
Telecom
9
10. Presentation of Dimelo CCP modules
Customer Community Platform
Web
www.dimelo.com
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10
11. Presentation of CCP Web module
Web
Web
Site
corporate
Site
Ecommerce
Site
catalogue
The
Customer
Community
Plahorm
Web
module
allows
the
company
to
deal
in
a
flexible
manner
with
all
the
interacDons
(public
and
private)
coming
from
the
users.
This
front
office
is
integrated
within
the
company
website
following
the
different
use
case
:
www.dimelo.com
! FAQ
! Experts’
answers
! Co-‐development
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SA
11
12. Presentation of CCP Facebook module
The
Customer
Community
Plahorm
Facebook
module
allows
the
company
to
deal
in
a
flexible
manner
with
all
the
interacDons
(public
and
private)
coming
from
the
users.
Onglet
Facebook
This
front
office
is
integrated
within
the
Company
Facebook
Fanpage
following
the
different
use
case
:
Web
! FAQ
! Experts’
answers
! Co-‐development
www.dimelo.com
Copyright
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SA
12
13. Presentation of CCP Mobile module
Web
ApplicaDon
Mobile
The
Customer
Community
Plahorm
Mobile
module
allows
the
company
to
deal
in
a
flexible
manner
with
all
the
interacDons
(public
and
private)
coming
from
the
users.
This
front
office
is
integrated
within
the
company
Mobile
website
or
the
Mobile
app
following
the
different
use
case
:
! FAQ
! Experts’
answers
! Co-‐development
www.dimelo.com
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13
14. Presentation of Dimelo SMCC module
DIMELO SMCC
SOCIAL MEDIA
CONTACT CENTER
www.dimelo.com
An
interacDon
management
applicaDon
capable
of
handling
interacDons
across
mulDple
channels.
SMCC
is
built
from
the
ground
up
for
enterprise
use
and
is
fully
configurable.
Copyright
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14
16. Dimelo Consulting – Social CRM Expertise
Social
CRM
Planning
Define
business
objecDves
and
KPIs,
implement
analyDcs
Change
Management
and
Training
Assist
and
train
teams
in
mulD-‐channel
and
reacDve
customer
service
Content
&
Community
Management
Content
producDon
and
community
management
strategy
Quality
Audi4ng
Customer
saDsfacDon
and
Quality
of
Service
measurement
Crisis
Management
Create
social
media
mechanisms
(proacDve
and
reacDve)
www.dimelo.com
Copyright
DIMELO
SA
16
17. Traffic
&
ROI
www.dimelo.com
Copyright
DIMELO
SA
17
18. Social
traffic
distribu4on
(on
average)
Telecom
Transport
Retail
www.dimelo.com
Copyright
DIMELO
SA
18
19. Performance
of
the
Dimelo
pla[orm
:
Pre
Sale
Number
of
Unique
Visitor
Nombre
coming
de
V.U.
from
issu
de
Google
Google
Qualified
Trafic
traffic
Number
of
Nombre
Unique
de
V.U.
Visitor
lead
escaladant
to
a
vers
une
commercial
step
étape
Commercial
traffic
Number
and
Nombre
et
of
value
creaDon
baskets
and
new
valorisaDon
de
customers
paniers
et
nouveaux
clients
X
%
qualifié
www.dimelo.com
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SA
19
20. Performance
of
the
Dimelo
pla[orm
:
Pre
Sale
Dimelo
!
www.dimelo.com
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20
21. Performance
of
the
Dimelo
pla[orm
:
A]er
Sale,
Contact
Avoidance
Rate
Number
of
viewed
pages
on
the
website
Social
Customer
Service
www.dimelo.com
Number
of
viewed
pages
with
quesDons
having
an
answer
Copyright
DIMELO
SA
Answers
cerDfied
by
the
brand
Answers
meeDng
the
user’s
expectaDons
Y
%
21
23. Dimelo’s
main
customers’
references
Bank
&
Insurance
Telecom
!
!
!
!
!
!
!
Orange
Méditel
Bouygues
Telecom
B&YOU
Belgacom
Virgin
Mobile
NRJ
Mobile
Other
References
!
!
!
!
!
!
!
Canal+
SNCF
Hop!
La
Poste
Total
Peugeot
Renault
www.dimelo.com
!
!
!
!
!
!
!
!
!
!
BNP
Paribas
Crédit
Agricole
LCL
La
Banque
Postale
Barclays
Fortuneo
Malakoff
Médéric
Cofidis
AG2R
La
Mondiale
Groupama
E-‐commerce
!
!
!
!
!
Auchan
Boulanger
Manutan
Bruneau
Redcats
Copyright
DIMELO
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Integrators
!
!
!
!
Capgemini
Prosodie
OBS
Business
&
Decision
Service
Providers
!
!
!
!
!
!
!
Bluelink
Arvato
Webhelp
Teleperformance
CCA
AcDcall
NeDno
23
24. ORANGE
France
Customer
Service
Available
on
Facebook,
Twi-er,
forums,
Orange
SOSH
module
hPp://www.facebook.com/Orange.France?sk=app_199092476780651
www.dimelo.com
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DIMELO
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25. B&YOU
de
Bouygues
Telecom
Marke4ng
Customer
Service
Available
on
the
Web
,
Facebook
and
Twi-er
hPps://www.b-‐and-‐you.fr/
www.dimelo.com
hPps://assistance.b-‐and-‐you.fr/
Copyright
DIMELO
SA
hPp://www.facebook.com/BAndYou?
sk=app_153619611378450
25
26. NRJ
MOBILE
Marke4ng
Customer
Service
Available
on
the
Web
,
Facebook
and
Twi-er
hPp://assistance.nrjmobile.fr/categories/1064-‐urgences-‐depannages
www.dimelo.com
Copyright
DIMELO
SA
hPp://www.facebook.com/NRJMobile/
app_178219992310841
26
27. SNCF
Marke4ng
Customer
Service
Crisis
Management
Available
on
the
Web
hPp://debats.sncf.com/
www.dimelo.com
hPp://www.sncfapplilab.com/
Copyright
DIMELO
SA
hPp://quesDons.sncf.com/
27
28. MIEUX
VIVRE
de
Auchan
Marke4ng
Customer
Service
Available
on
the
Web
and
Facebook
hPp://www.facebook.com/
MieuxVivre.Auchan
hPp://mieux-‐vivre.auchan.fr/
www.dimelo.com
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DIMELO
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29. PEUGEOT
Marke4ng
Available
on
the
Web
and
Facebook
hPp://le-‐forum-‐208.peugeot.com/
www.dimelo.com
hPp://www.facebook.com/Peugeot?sk=app_225847107470282
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DIMELO
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30. CANAL+
Canal+
Europe’s
#
1
subscrip4on
TV
service
Solu4on:
Social
customer
rela4onship
Dimelo
provides:
>
Web
based
Customer
Community
base
on
Dimelo’s
CCP
>
Facebook
connector
>
Twi-er
connector
www.dimelo.com
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31. BARCLAYS
Marke4ng
Available
on
the
Web
hPp://www.cerclebarclayspremier.fr/pages/presentaDon/
www.dimelo.com
Copyright
DIMELO
SA
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32. Dimelo
S.A.
32,
rue
de
Trévise
-‐
75009
Paris
+33
1
77
37
27
57
www.dimelo.com
contact@dimelo.com
www.dimelo.com
Copyright
DIMELO
SA
32