Slides of my workshop / keynote presentation on "Leading in the new world." For more details go to www.lars-sudmann.com

1. Leading in the
Virtual World
Lars Sudmann
mail@lars-sudmann.com
@LarsSudmann

2. Flickr/Andy_Magee

3. Audiences
„Virtual
Led“
Virtual
Leader
Leadership
Lecturer
Organizational
Advisor

4. Why should I care about
the ‘remote’ environment?

5. More than 200 million people
work in remote teams
Source: Manpower

6. Virtual teams can
outperform co-
located teams
Source: Siebdrat, Hoegl, Ernst 2009

7. …but…

8. …but…

9. How does it
feelto work
like this?

10. Like this?
Flickr/jerrybunkers

11. Or more
like this?
90% of virtual team
members complain in
the beginning about
insufficient possibility
to build relationships
and trust*
*Source: e.g. RW3 study report
http://rw-3.com/VTSReportv7.pdf

12. 10 Tips & Tools

14. mail@lars-sudmann.com
@larssudmann

15. Foundations

16. ‘Remote
Mindset’
‘Leveraging
technology’
Focus
needed
Tech
overload
Under-
utilized
Full remote
power

17. Audiences
1

18. Explore

19. 1: Virtual Management
2: Virtual Culture & Meetings

20. # 1
Proactive
Interaction

23. Virtual
Coffees

24. #2
Reflect on your
virtual Image

25. “Alright, let me send this
email”

26. “Now the phone call…”

27. “I will just update the
micro-blog of the
company”

28. “Let’s do a video
conference with my new
team”

29. “Ok…that is done…work
went well today”

30. “She was typing all the
time while on the phone
– he does not care!”
“’Do that!’ as email text
How rude of him!”
“Did you see that
funny picture in the
background? Was he
in his kid’s room?”
“How banal - here
surely is somebody
who cannot blog…
and even spelling
mistakes….hahaha”
E-Mail Phone
Video Blog

31. …

32. Johari-Window
for a Virtual
Image check

33. Blind
Spots
Known to
others
Not known
to others
Known
to self
Not known
to self
Johari-Window in Virtual Interaction
Based on: Luft / Ingham "The Johari window”

34. #3
Over-share with
your team

35. Share how you
will communicate
with each other

36. Share how you will
have conflicts with
each other 

37. “People in our study were
convinced they’ve accurately
understood the tone of an e-mail
message when in fact their odds
are no better than chance.”
Nicholas Epley
University of Chicago

38. Share how you will
have conflicts with
each other 

39. Facts are friendly
Never assume

40. Use “the ladder”

42. “Wow, what a week”

43. “The full re-work of the
model is done”

44. “Then I also developed the
training program for all
employees”

45. “Then the coordination
and execution of the
meeting here on site”

46. “Argue”
“Argue…”
“Argue”

47. “Not to mention the
site team building event
that I organized”

48. “Now the last thing for the
week – the call with my
boss”

49. “Wow, it’s busy here…”

50. “…I didn’t hear from you all week,
I wish I had also such a calm job!”

51. …

52. #4
Virtual
Performance
Management

53. Jochen Brenner
Associate Director, Procter & Gamble
“Deliverables and work you do are harder to
see from the distance. On top of that, you
need to be more agile and anticipate much
more of what could happen as you just can’t
check in with your manager at the same
frequency.”
Performance

54. Clearly specify results
& strategic intents you
want to have done by
your team

55. Use WFH days
for focus time

56. #5
Overcome the
passive face-
time bias

57. Performance

58. You have to make
your own music!
Not only think about performance,
but also of the exposure of your
team (and yourself)

59. Availability & Response
I clearly align with my manager what
s/he expects in terms of minimum and
maximum response times
O In place O Not needed O Action

60. Frequency & Timing
I have a constant flow of updates to
management rather than 'burst &
silence'
O In place O Not needed O Action

61. Content Communication
I regularly give my manager updates
of what I am working on (e.g. via going
through my 'sent emails' once per
week and discuss in 1-1)
O In place O Not needed O Action

62. 1 Virtual
Management
#1 Proactive Interaction
#2 Virtual Image
#3 Over-Share
#4 Virtual Performance
#5 Exposure management

63. 1: Virtual Management
2: Virtual Culture & Meetings

64. Google
Powerpoint Karaoke

65. Foundation

66. Do you remember
your last phone
conference?

67. Mute all

69. Foundation
Know Your
Technology by Heart

70. #1
Visualize

71. Topic Time Who? Next Step Until when?

72. #2
Speak like a
Radio DJ

73. Radio

74. #3
Short & concise

75. #4
Have a Drumbeat
& Heartbeat

76. #5
Do virtual
teambuilding

77. Teambuilding

78. Games
Insights
Getting to know
Fun
Play
Non-work
Human
Relax
Work/LifeStories
bond

82. 0
5000
10000
15000
20000
25000
# Tech Manuals in
Companies
# Read Tech Manuals in
Companies

83. 0
5000
10000
15000
20000
25000
# Tech Manuals in
Companies
# Read Tech Manuals in
Companies

84. 5 minute tips

85. 1 Virtual
Management
2 Virtual Culture
& Meetings
#1 Over-Visualize
#2 Radio DJ
#3 Short & Concise
#4 Drumbeat & Heartbeat
#5 Virtual Teambuilding
#1 Proactive Interaction
#2 Virtual Image
#3 Over-Share
#4 Virtual Performance
#5 Exposure management

86. Happy Birthday
Robert

88. Leading in the
New World
Lars Sudmann
mail@lars-sudmann.com
@LarsSudmann