Difficult interactions - Part 1
•
1 like•3,532 views
This is part one of two installments on how to manage difficult interactions. It focuses on the anatomy of difficult interactions including what causes them, why they're so difficult, why we avoid them, and how they escalate.
More Related Content
What's hot
Viewers also liked
Viewers also liked (20)
Recently uploaded
Recently uploaded (20)
Difficult interactions - Part 1
- 2. Where there is Darth Vader….there are DIFFICULT INTERACTIONS.
- 3. Part 1: The ANATOMY of a Difficult Interaction
- 5. 70% of all conflicts are caused by misunderstandings. 1 Misunderstanding
- 7. What causes them? Why are they so difficult?
- 9. Easy 1.SubjectMatter “We found the rebel base.”
- 10. Easy Medium 1.SubjectMatter “The hyperdrive is broken.”
- 11. DifficultEasy Medium 1.SubjectMatter “The rebels got away.”
- 18. Power Driven Intimacy Driven Fun Driven Peace Driven 2.PersonalityTypes Which personality are YOU?
- 20. 3.RelationshipStatus Are they a stranger?
- 21. 3.RelationshipStatus Are they your peer?
- 22. 3.RelationshipStatus Are they friend or family?
- 23. 3.RelationshipStatus Are they your employee or employer?
- 25. What causes them? Why are they so difficult? Why do we avoid them?
- 26. Avoidance is NOT a Strategy
- 27. What causes them? Why are they so difficult? Why do we avoid them? How do they escalate?
- 28. What causes them? Why are they so difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement
- 29. Why are they so difficult? Why do we avoid them? How do they escalate? What causes them? Misunderstanding or Disagreement Conflict
- 30. What causes them? Why are they so difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement Conflict Confrontational Language or Behavior
- 31. Where do they come from? What makes them difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement Conflict Confrontational Language or Behavior Emotion