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Difficult interactions - Part 1
The document explores the anatomy of difficult interactions and identifies that 70% of conflicts arise from misunderstandings. It categorizes factors contributing to these interactions into subject matters, personality types, and relationship statuses. Additionally, it highlights that avoidance is not a viable strategy for addressing conflict and discusses how confrontational behavior can escalate situations.
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Difficult interactions - Part 1
- 2. Where there isDarth Vader….there are DIFFICULT INTERACTIONS.
- 3. Part 1: The ANATOMY ofa Difficult Interaction
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- 5. 70% of all conflicts arecaused by misunderstandings. 1 Misunderstanding
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- 7. What causes them? Why arethey so difficult?
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- 9. Easy 1.SubjectMatter “We found therebel base.”
- 10. Easy Medium 1.SubjectMatter “The hyperdriveis broken.”
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- 20. 3.RelationshipStatus Are theya stranger?
- 21. 3.RelationshipStatus Are theyyour peer?
- 22. 3.RelationshipStatus Are they friendor family?
- 23. 3.RelationshipStatus Are they youremployee or employer?
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- 25. What causes them? Why arethey so difficult? Why do we avoid them?
- 26. Avoidance is NOT aStrategy
- 27. What causes them? Why arethey so difficult? Why do we avoid them? How do they escalate?
- 28. What causes them? Why arethey so difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement
- 29. Why are they sodifficult? Why do we avoid them? How do they escalate? What causes them? Misunderstanding or Disagreement Conflict
- 30. What causes them? Why arethey so difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement Conflict Confrontational Language or Behavior
- 31. Where do they comefrom? What makes them difficult? Why do we avoid them? How do they escalate? Misunderstanding or Disagreement Conflict Confrontational Language or Behavior Emotion