Theresa Truesdale has over 15 years of experience in customer service, sales, and administrative roles. She has strong skills in Microsoft Office, telephone and email troubleshooting, and retail operations. Her previous roles include providing mail room and supply support, working as a customer service representative for a toll program, managing sales at a retail store, and performing accounting and customer service tasks. She has a proven track record of excellent customer service and ability to work independently and as part of a team.

1. Theresa Truesdale
46 New Street, Montclair, NJ 07042 | (973)392-9174 | mossesmiller@yahoo.com
Skills & Abilities
· Proficient in Microsoft Office, Internet navigation, AS400 information Systems.
· Knowledge of Telephone and Email Troubleshooting Assessment.
· Well-versed in retail sales /Cashier/Customer Service /Account Payable, Receivable.
· Adept to working independently as well in a team environment.
Experience
MAIL ROOM & SUPPLY MAINTENANCE SUPPORT / NOVITEX / 04/2014 - 07/2015
· Provided outstanding customer service to employee in person and over the phone.
· Represented company brand in a professional friendly and courteous manner at all times.
· Delivered mail packages to employees on-site in a timely manner while maintaining the supply cabinet and making sure
all 5 floors have all size paper for their job duties.
· Answered questions and provide solutions resolve issues for employees of the company.
· Performed various Mail Center activities sorting, metering, folding, and inserting.
· Operated high volume mail sorting equipment and postage meters.
CUSTOMER SERVICE REPRESENTATIVE / ACS-EZPASS / 8/2007 – 1/2014
· Performed updating customer personal account products.
· Informed discussed and reviewed available products to best fit caller’s needs.
· Apprised and assessed customers of toll prices and charges relating to their account generated newbusiness and
individualaccounts.
· Processed and handled cash,checks and credit cards transactions in the program system.
· Prepared bankdeposits and related bankprocedures.
· Assisted customers regarding account negative violations, updated and improved accounts accordingly.
SALES MANGER / LEOHMANN’S / 9/2000 - 1/2010
· Welcomed customers by greeting them and offering them assistance with the racks and counters and suggesting items.
· Advised customers with information on products and sales on future merchandise in the store.
· Processed payments for purchases by checks, cash and credit cards.
· Performed stocking duties accordingly to option inventory counts of merchandise availability.
ACCOUNTING DEPARTMENT / N.J. AUTOMOBILE AAA / 8/2000 - 12/2007
· Attended to incoming calls and routed messages to the departments accordingly.
· Provided information regarding rates, benefits and services available to customer.
· Established new accounts in the AAA membership database system.
· Maintained and upgraded existing members accounts to a continuous quality.
· Processed account applications for the counties of Essex, Morris and Union.
· Performed high volume and fast paced encoding and data entry batches for processing.
· Verified and confirmed cash counts and total reconciliation prepared in the AS400 payment system.

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References available upon request.