Juan R. Salas is seeking a supervisor position where he can utilize his skills. He currently works as an Airport Operations Lead for JetBlue Airways, where he provides operational support and ensures safe, on-time operations. Prior to JetBlue, Salas managed fleets of drivers for Evelyn Car Service and served as a manager for Strauss Tire and Auto, overseeing budgets, scheduling, and customer service. He is also pursuing an Aircraft Mechanic degree at Vaughn College of Aeronautics.

1. Juan R. Salas
358 Ashford Street Apt. 3 ♦ Brooklyn, NY 11207 ♦ (347) 645-8135 (718) 385-3367
jayinbrooklyn@aol.com
Objective: To obtain a position as a Supervisor where my skills can be utilized and enhance to the fullest.
JetBlue Airways 10/2009 - Present Queens, NY
Airport Operation Lead 07/2009 - Present
♦ Provides technical and operational support to Airports Operations Leaders and Crewmembers.
♦ Provide operational recap with feedback on flight delays and performance.
♦ Responsible for coordinating and accommodating Customers during irregular operations.
♦ Resolves and handles customer and crewmember conflicts.
♦ Provides input on operational improvements and efficiencies.
♦ As GSC report security related issues to leadership, responsible for meeting performance metrics, and
guides Crewmembers in standard operating procedures.
♦ As CRO respond to any concerns regarding customers with disability per DOT and ADAA requirements.
♦ Promote ancillary sales of JetBlue products
♦ Ensure a safe and reliable on time operation including filing of safety reports.
♦ Able to perform under pressure and within fixed time constraints.
♦ Works with Leadership to ensure Crewmembers are adhering to our uniform standards in accordance
with the “Looking Good” guidelines.
Evelyn Car Service 03/2008 - Present Brooklyn, NY
♦ Manage a fleet of 80 - 100 drivers.
♦ Oversee accounts receivables and contact point budget including payroll.
♦ Liaise between customers, drivers and managers.
♦ Maintain performance indicators to maximize growth and development.
♦ Provide best customer service to all external and internal customers.
Strauss Tire And Auto 06/2007 - 03/2008 Brooklyn, NY
♦ Serve as Manager for store location.
♦ Provide best customer service to all external and internal customers.
♦ Oversee accounts receivables and contact point budget including payroll.
♦ Maintain inventory log and requisitions; assist with verifying, loading and unloading of products received.
♦ Performed manpower duties by scheduling employees weekly work schedule.
♦ Maintain performance indicators to maximize growth and development.
♦ Provide sales recap with feedback on daily store performance.

2. Juan R. Salas Resume 2
Livonia 20/20 Car Service 03/2005 - 7/2007 Brooklyn, NY
♦ Served as Office Manager for store location.
♦ Provide best customer service to all external and internal customers.
♦ Performed manpower duties by scheduling employees weekly work schedule.
♦ As Dispatcher provided drivers to customer pick up and location.
♦ Oversee accounts receivables and contact point budget including payroll.
Education:
Vaughn College of Aeronautics 09/ 2006 - Present
Major: Aircraft Mechanic (Course work).
Skills:
♦ Bilingual: English & Spanish (Fluent)
♦ Computer: Microsoft Office Suite; Sabre
♦ Dangerous Goods Preparation and Receiving Certification
♦ Pushback and Forklift Certification