Amir Wagdey Edward has over 15 years of experience in operations management, guest relations, and sales. He is currently the Deputy Operations Manager and Guest Relations Supervisor at Al Azhar Park, where he oversees daily operations and maintenance, coordinates with contractors, trains staff, handles guest complaints, and plans events. Prior to this role, he held sales and customer service positions and worked as a temporary park manager during international projects in Tanzania and Mali. He is seeking a new opportunity to further his career progression at a reputable company.

1. AMIR WAGDEY EDWARD
19 A ALZAHER ST.
ALZAHER
CAIRO, EGYPT
Amir_wagdy@hotmail.com
Mobile: +201 001 500 300
Home: +202 278 73 215
Objective Seeking an opportunity at your Famous & Strong reputation company, whereby I will utilize my
experience. Opportunity that will allow furthers progress and professional growth into my practical carrier
Professional Experience
June 2004 till now Aghakhan Development Network
Al Azhar Park
Deputy Operation Manager & Guest Relation Supervisor
 Supervising the Park operations
- Oversee daily operations and maintenance of all working elements of the High Line structure including
mechanical and specialized lighting systems, a significant water feature, irrigation, plumbing, and electrical
systems, a small fleet of electric cars, trash chute and compactor, security gates, signage, and garbage
collection areas; ;
- Collaborate with contracted maintenance specialists to perform repairs and seasonal
adjustments;
- Conduct daily rounds, reporting any inconsistencies or malfunctions of systems
- Maintain inventories Operations materials
- Train staff To do the job tasks
- Coordinate and participate with restaurants reservation &functions & other departments
- Following up restaurants complains’ welcoming guest & commitment park rules
- Perform winterization and spring start-ups on applicable concerts & theater programmed
- Repair event & festivals concrete, etc.
- Report and remove graffiti on the trees or walls
- Meet daily with assistants to assess priorities and communicate issues.
Guest Relation Supervisor
- Ensure and provide flawless,upscale,professional andhighclassguestservice experiences
- Analyse customerfeedbackandprovide strategicdirectiontocontinuouslyimprove overall rating
- Respondtoguestsneedsandanticipate theirunstatedones
- Expectand react promptlytoguests’requirementsandinquires.
- Activelylistenandresolveguests’complaints.

2. - Oversee andcoordinate all arrivalsanddepartures of specialguests(VIPs,SAsetc.
- Coordinate andmanage communicationbetweenguestsandstaff andfollow uptoensure completeservice
recovery.
- Promote all amenities,conveniencesandprogramsoffered
- Direct,coach and manage guestrelationsteamto ensure all standardsandoperatingproceduresare adhered
- Appraise team’sperformance andproduce reports.
- Examine activitieslogbook,assigntasksappropriatelyandimplementcontrol schedule daily.
- Dealing & organize guest events and festivals
Participated in the inauguration of Foradhani Park at Zanzibar-Tanzania : From 12/2008 to 3/2009
Temp manager of the park.
Preparing hierarchy chart of the employees.
Training the managerial stuff on how to operate and manage.
Participated in the inauguration of Bamaco Park at Mali : From 10/2011 to 11/2011
Training the managerial stuff on how to operate and manage
June 2003 - June 2004 El Moha ndes For Industrie s
SAE
Sales Supervisor
Dealing with customers
Receiving and delivering orders
Solving problems
March 2002 till March 2003 Vodafone Egypt Co.
Sales Representative as a temporary team in sphinx store.
Dealing with customers.
June 1998 till 2002 SAMEY NESEEM LAW OFFICE
As a senior lawyer
Experienced in representing all kinds of lawsuits.
Experienced in representing in general deputy questioning and investigation.
Experienced in commercial contracts.
Education
1998 Faculty of LAW Alexandria University Graduation grade: Good
Language Skills
Arabic : Mother Tongue

3. English: Good Speaking & Writing
Computer Skills
Good knowledge of: MS Windows / XP/7
MS Windows 95/98 - MS Word - MS Excel - MS Power Point - Internet.
Training Courses
*Sales" Courses (@Vodafone)
*Customer Relation" Training (@Exceed)
- Leadership and team building.
- Communication skills
- Decision-making and presentation skills. *Timing Is Every Thing" Courses (@IMI)
*Mastering Interpersonal Communication Skills Courses (@IMI)
*First Aid" Courses (@Egyptian Red)
* Creative thinking @ Rity center
Hobbies
Sports : Football, chess
Readings: History, philosophy, short stories, Criticism, theatre, geography. Music: pop, slow.
Personal Data
Nationality : Egyptian
Social State : Married
Date Of Birth : 03/06/197 4
Military Service : Terminated