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Andhra Dewi 1- updated
- 1. ANDHRA DEWI @USHA D/O SUBRAMANYAN ANDHRA DEWI @ USHA D/O SUBRAMANYAN CONTACT INFORMATION Currentaddress : No 10, JalanBersatu9, Taman BersatuRawang,48000 Selangor Mobile number : +60-017-2895821 Email address : usha_862003@hotmail.com PERSONAL INFORMATION BirthDate : 7th January1986 Civil Status : Single Citizenship : Malaysian Gender : Female EDUCATION Qualification : Executive DiplomaInManufacturingManagement Fieldof Study : Management University : Universiti UtaraMalaysia(UUM) GraduationYear : 2007 WORK EXPERIENCE CompanyName : InterContinental Kuala Lumpur PositionTitle : ClubAssistant Duration : 5th May 2014 – Present RESPONSIBILITIES - Responsible forall matters pertainingtoFrontOffice Operationssuchasregistration,issuance of keys,guestrelations,concierge,businesscentre,checkinandcheckout as well aspreparationandsubmissionof correspondingreports. - VIPAmenitiesarrangement,Special arrangementsuponrequest - Attendtoall guestcomplaints,inquiries - Foodand BeveragesservicesduringBreakfast,High-teaandEveningCocktail - StockOrderingforFood,Beverages,General stock - Guestexperience –handle complaintsandimmediateservice recovery - Professional handlingof VIPguestin5* Hotel - AssistingindrivingresultsandachievingtargetscoresforHeartbeat - Cashierreports EXPERIENCES GAINED - Provide ahighlevel of customerservice establishedbypropercommunicationand interpersonal skills. - Resolvedguestissuesandrequestswiththe goal of providingfirst-rate satisfaction. - Handledcashdepositsandensuredaccountswere balancedbefore handingovertothe followingshift.
- 2. ANDHRA DEWI @USHA D/O SUBRAMANYAN CompanyName : Scicom MSC Berhad PositionTitle : Executive CustomerService (Singtel Project) Duration : May , 2013 – May , 2014 RESPONSIBILITIES - Singtel TelecommunicationProject - Answeredincomingandoutgoingcalls - Technical support – Immediate troubleshootingviaphone - ReceivedSupervisorCall Commendations - Repliedemailsfromclient CompanyName : Holiday Inn Resort Glenmarie PositionTitle : F & B Captain Duration : January, 2013 – May, 2013 RESPONSIBILITIES - AssistedRoomService andCoffee House - Organizedstaff foreachshift - Assignedtoorderstocksandmade sure stockswere sufficientforeveryoperation. - organise foreveryshiftwithstaff tomake sure sendordersontime - Achievedmonthlytarget - Revenue - checkingminibardailyreportstomake sure covermonthlybudget - Handle guestcomplains - Upsellingforfoodandbeverages CompanyName : Crowne Plaza Mutiara Kuala Lumpur PositionTitle : In RoomDiningAssistant Duration : January03, 2012 – May 30, 2012 RESPONSIBILITIES - Answeredcallsfromguestroomsandtookorders - AssistedRoomService Managertoprepare staff roster - Upsellingforfoodandbeverages - Administrative work PositionTittle : F&B Coordinator(Promoted) Duration : June 01, 2012 – January03, 2013 RESPONSIBILITIES - AssistedF&BDirectorinpreparingdailyreports - Assignedtodomonthlyreports - Sentand repliedemailstorelevantdepartments - Administrative work - Prepared monthlypromotions - Preparedminutesof meeting ACHIEVEMENT - Perfectattendance of the year2012 - Bestemployeeof the MONTH July2012
- 3. ANDHRA DEWI @USHA D/O SUBRAMANYAN CompanyName : GoldkrisTrading PositionTitle : CompanySupervisor Duration : January2004 – November2011 RESPONSIBILITIES - Responsible forproduction,qualitycontrol,stockcontrol,manufacturingoperation - Sales& marketing - Purchasedrawmaterialsanddeal withsuppliers LANGUAGES English - Fluent Bahasa Melayu - Fluent Tamil - Fluent Telugu - Native SKILLS - Has adeptknowledge withMicrosoftOffice(Excel ,word, PowerPoint) - Equippedwithknowledge of Opera(PMS) - Computerliterate - Material controls(MC) - TMS (Time manningsystem) - Escape requestsystem INTERPERSONAL TRAITS - Strongmultitaskingskills - Can workwithminimumsupervisionandunderpressure - Able toworkon shifts,weekends,andholidays CHARACTER REFERENCES Ms. Julia Andrea Doepfner Club Lounge Manager +60 11-26325142 Mr. Jason Hotel Ambassador Intercontinental Kuala Lumpur +60 17-2834457