Millicent Branham has over 15 years of experience in customer service roles including as a Guest Service Representative at Hampton Inn and Suites and as a C.N.A. supervisor. She has strong organizational skills and the ability to manage high volumes of projects while meeting deadlines. Millicent is proficient in Microsoft Office, data entry, typing, customer service, and general office duties. She has extensive computer skills and experience with various POS and PMS systems. Millicent received her C.N.A certification in 2008 and is First Aid, CPR, and AED certified.

1. Millicent Branham
Fairfield, OH 45014| 513.498.8064 | stelladen55@gmail.com
Highly organized with strong attention to detail and ability to follow through. Work well independently and have ability
to collaborate effectively with a team. Ability to prioritize and manage a high volume of projects. Skilled in planning
and achieving customer goals and objectives. Effective oral and written communication skills. Exceptional Problem
Solving Skills.
● OnQ Certified.
● Proven record of completing all deliverables
on schedule
● Proficient in Microsoft office
● Proficient in data entry, typing (50+ wpm)
● Faxing, filing, customer service, inbound and
outbound calls and other general office
duties
● Excellent communications skills
● Extensive computer software skills
● Excellent analytical abilities
PROFESSIONAL EXPERIENCE
​HAMPTON INN AND SUITES
06/2015­PRESENT
Guest Service Representative
● Overseeing the performance of all front office operations for the Beverley Management Hotels in the
Fairfield area
● Demonstrate and promoted a 100% commitment to providing the best possible experience for our guests
and team members.
● Contributed to the successful out performance of the Managed group in Quality Assurance and Guest
Satisfaction
● Responsible for auditing all accounts to ensure they are in balance, and preparing final reports for
management.
● Trusted with more responsibilities from all departments. Sales and GM
Gracious International Care Service, C.N.A supervisor
● Responsible for Care of State cared Patients 2/2011­ Present
● Direct contact with the State caseworkers and family’s to ensure client health care suitable
● Daily transportation for clients to school, medical appointments, etc.
● Responsible for responding to problematic calls from external as well as internal clients
● Followed procedural guidelines to verify state transportation approvals

2. ● Enforced procedures and policies for processing billing of Medicare recipients
­ Daily scheduling of staff for entire department
SOFTWARE EXPERIENCE
Extensive experience in Microsoft Excel, Word, Power Point, Word Perfect, Photoshop, AutoCAD, and many
other POS and PMS systems.
EDUCATION
Accra Girls Ghana July 1990­June 1993
C.N.A Certification June 2008­July 2008
First Aid and C.P.R and AED Certification