Cynthia Jones is applying for an open position and provides her resume highlighting over 22 years of experience in hospitality management, including 7 years as General Manager of the Hilton Garden Inn Clovis where she increased revenue and ADR annually. She is seeking a new opportunity to continue developing her skills and contributing to a hotel or management company as an asset. Letters of recommendation from her time at HGI Clovis are provided to support her strong record of success in operations and management.

1. August 20, 2015
Dear Recruiter,
I would like to take this opportunity to submit my resume and express interest in any opened
positions within your organization. For the past 7 years I have been the General Manager of the
Hilton Garden Inn Clovis until it sold on July 13th
2015. Where I was the Opening GM and was
able to run a successful hotel with a proven track record of maximizing revenue YOY by 8% and
push ADR YOY by $10. I also have letters of recommendations’ from the Hilton Worldwide Team
the Brand Support Manager and the Pre-Opening Support Manager that assisted me with the
opening process.
I was laid off due to the new company bringing their own management staff and I now find
myself unemployed and looking for my next position where I can continue to sharpen my tools
and become an asset to a new hotel/management company.
I have overall 22 years of experience in the hospitality industry in which throughout that time I
have worked for various brands and have gained knowledge and understanding with each type of
lodging: economy, limited service, mid-scale, full service, and extended stay. In addition, I have
gained valuable sales experience from exposure to various market segments and working with a
variety of guests, catering to their business, leisure, conventional (SMERF) needs.
Briefly about myself, as a result from my years of experience I possess qualitative transferable
skills in hotel operations and general management. I am committed to giving respect and high
quality service to all guests and employees. I possess outstanding interpersonal skills that
promotes teamwork, open communication, and a harmonious work environment. I am also a
strong and confident leader who is disciplined in situational leadership (directing, coaching,
supporting, and delegating). My leadership style has proven to contribute to team member
development and advancement; as well as, to the hotel’s financial profitability resulting in
increased revenue and net operating income (NOI).
I would like to request an opportunity to speak with you to elaborate further on my work history
and provide specific detailed examples of my accomplishments and successes. I feel that any
challenging and engaging role will be significantly impactful to my continual professional
development and I truly hope to have the opportunity to become a part of your team.
Thank you for your time and consideration.
Kind Regards,
Cynthia D. Jones
559.403.9254
Letters of Recommendations (CLICK ON THE ICONS TO OPEN EACH LETTER)
C.JONES LTR OF
REC.pdf
Cynthia Jones
Recommendation Letter.doc.pdf
Wendy CYNTHIA
JONES.pdf
Mr.Brownreferen
(1).pdf
20150720143551724
(1).pdf
JONES TFS.pdf
Letter of Rec.pdf
MBDA - Cynthia
Jones.pdf
Take a Stand
Cynthia Jones.docx
Cynthia D. Jones

2. 2559 Rall Ave Clovis, California 93611 C: 559.403.9254 Ms.Jones@CynthiaDJones.com
PROFESSIONAL SUMMARY
Providing operational support to hotel owners seeking improved financial performance, guest
satisfaction and team morale. A well rounded manager with the strong belief that Successful
cultures equal successful hotels.
SKILLS
• Operations Expert/Overseeing
Property
• Service Oriented
• HGI Pre-Opening Experience
• Hotel Operations and
Management
• Contract Negotiations
• POS System
• Research and Analysis
• Payroll Management
• Revenue Generation and
Management
• Background in Hotels/Multi
Unit
• Developing Sales & Marketing
Plan
• Develop and Achieve Annual
& Monthly Budgeting
Forecasts
• Profit and Loss Statements
• Renovation Management
• Implement Strategies to
Enhance and Increase
Revenue Opportunities
Financial Management
• Quality Assurance
• Account Management and
Customer Retention
• Team Building
• Financial Reporting
• Web-Based reporting tools
• IHG GM Certified
• Needs Assessments
• Hilton GM Certified
• Strategic Partnerships
• Staff Development
WORKHISTORY
General Manager
Hilton Garden Inn Clovis - Clovis, CA 08/2008 - 07/2015
All aspects of property management in accordance with company mission statement, including
maximization of financial performance, guest satisfaction, and staff development within Hilton’s established
quality standards. Able to meet and/or exceed budget 11 out of 12 months;
achieving top ranks for quality and service within the brand. Participated in action steps to keep
property improving, participated in the monthly breakdown of P and L statement, budgeting
process for the property.
Implementations Specialist
Micros System – Baltimore, MD 02/2005 – 08/2008
Contracted thru IHG Hotels Software OPERA PMS Implementations
Develop new processes and recommend improvements to all procedures and ensure optimal level of
customer satisfaction at all times. Identify and resolve all issues and provide assistance for same. Maintain all
client applications and provide required update and modify all applications. Coordinate with employees and
customers and ensure all project completion within required timeframe and according to contract. Implement all
site procedures and ensure configuration of applications according to task list. Assist virtual project team and
design all project milestones and ensure achievement of all goals.
Implementations Specialist 01/2002 – 05/2005
Verso Technologies Atlanta Ga
Contracted thru Hilton Worldwide Software OnQ PMS Implementations
Develop new processes and recommend improvements to all procedures and ensure optimal level of customer
satisfaction at all times. Identify and resolve all issues and provide assistance for same. Maintain all client
applications and provide required update and modify all applications. Coordinate with employees and customers
and ensure all project completion within required timeframe and according to contract. Implement all site

3. procedures and ensure configuration of applications according to task list. Assist virtual project team and design
all project milestones and ensure achievement of all goals.
Corporate Sales Director 03/2000 – 12/2002
Vision Hospitality Atlanta Ga.
Support and Overseen 12 limited service hotels Sales Efforts by the Property Managers. Establishes client base
of organizations, associations, social groups, and corporate businesses through direct outside and inside sales,
in order to secure business for the hotels. Negotiates guest room rates, meeting room rental, function space,
and hotel services within approved booking guidelines for each hotel. Confirms agreements in writing and
forwards document to client and affected hotel departments. . Provided operational consulting to multiple hotels
seeking improved financial performance, guest satisfaction and team morale. Services included analysis of
hotel’s market, competitive strengths and opportunities, and operational recommendations and guidance.
Assisted with the implementation of recommendations at the property level as needed.
Front Desk Agent, Night Audit, Front Desk Manager
Hilton Hotels Worldwide
Held Various Position with Hilton Properties during this time span. I often held 3 jobs at one time and all the
dates overlap which is the reason for the date block.
3 Embassy Suites, 4 Hampton Inns and 2 Homewood Suites
EDUCATION
Bachelor of Science: Healthcare Administration & Management
ACCOMPLISHMENTS / CERTIFICATIONS
National Deans List 3 years Board of Director Chamber of Commerce City of Clovis
Rotary Club Member Board of Director United One Productions
Board of Director of Take a Stand Hilton General Manager Certified
Intercontinental Hotels Group GM Certified Global Revenue Optimizing Certified
Hilton Rate & Inventory Management Certified Hilton Revenue Management Certified
Clovis Unified School District School Site Council Member International Laureate Scholars Program
References
Dawn Brannan Hilton Garden Inn Brand Support Management Hilton
Worldwide
Wendy Rosales Pre-Opening Support Hilton Worldwide
Tim Powell Sr. Vice President of Development Hilton Worldwide
LinkedIn Profile: https://www.linkedin.com/pub/cynthia-jones/2b/b05/755