John M. Webber is an experienced operations manager with over 30 years of experience in hospitality management. He has a strong track record of improving operations through developing training programs, overhauling assessment procedures, and building high performing teams. Webber most recently served as the Resident Manager for Edward Rose and Son's, where he completed their extensive property management training course.

1. File Name: 7c11d0b7-3d14-4a97-998e-330de3541779-170216194951 Last saved: February 16, 2017
JOHN M. WEBBER
cc1jmw@gmail.com
317.753.8847
76 W. Clear Lake Lane, Westfield IN 46074
OPERATIONS MANAGER
Highly effective, “hands on” management professional with a strong record of career achievements.
Possesses comprehensive and diverse experience in hospitality management. Skilled in troubleshooting and
problem solving, operations, and leadership, consistently delivering professional results.
AREAS OF SKILL AND KNOWLEDGE
HIGHLIGHTS OF ACCOMPLISHMENTS
 Completed the thirteen month property management training course for Edward Rose and Son’s.
Result: Was promoted to Resident Manager of a 240 unit property.
 Overhauled ineffective methods for assessing the condition of hotel property. Developed color-coded
Excel program, with information input by Maintenance and Housekeeping staffs, tracking the status of
all rooms.
Result: Procedure was adopted by Corporate Quality Control and rolled out to 57 hotel chain.
 Assigned as Interim Manager for three regional hotels during a period of management turnover.
Result: Hired and trained Housekeeping and Front Desk staff for two hotels, achieving all
operational goals.
 Developed training program for housekeeping staff, improving efficiency through consistent cleaning
process.
Result: Reduced Cleaning times by 15% and inspections after cleaning found 20% fewer defects.
 Conducted staff training by working alongside employees, performing all duties assigned to them.
Implemented employee appreciation luncheons.
Result: Dramatically reversed low morale and built teams.
 Created master template to automate creation of welcome letters for arriving guests.
Result: Generated significant time savings as new arrivals average 80 to 100 daily.
 Consistently won customer loyalty, building long-term relationships with such guests as the owner of
IROC, a frequent Indianapolis visitor during Brickyard 400. Her quote, “I know you will take care of
us”.
CAREER PROGRESSION
2006 – Present Resident Manager Edward Rose and Son’s: Kalamazoo, MI
2005 – 2006 Guest Service Representative Courtyard by Marriott: Indianapolis IN
2003 – 2005 Hotel Manager Homestead Studio Suites: Indianapolis, IN
2001 – 2003 Operations Manager Mainstay Suites: Indianapolis, IN
1985 – 2001 Assistant General Manager Residence Inn by Marriott: Indianapolis, IN
EDUCATION & TRAINING
Marriott: Foundations of Leadership, Clued Inn, Service So Memorable
International Food Safety: Serve Safe Certification
Educational Institute of the American Hotel & Motel Association: Excellence in Employee Relations
Computer Skills: MS Office
 Training & Development  P&L Management  Customer Retention
 Policy & Procedures  Operations Planning & Scheduling  Efficiency Improvement
 Cost Reduction / Control  Multi-Functional Experience  Team Building & Leadership
 Budget Development  Facilities Maintenance  Purchasing / AP / AR