This document provides an introduction and overview of Telcoinabox's next generation products: Horizon hosted telephony, next generation broadband services, and SIP trunking (IPDC). Horizon is a cloud-based phone system that provides telephony and mobile capabilities via a web portal. Next generation broadband services include ADSL, FTTC, and assured broadband options. SIP trunking (IPDC) provides an IP-based alternative to ISDN that offers cost savings and flexibility. The document outlines the key features and benefits of these products.

1. Introduction to Next Generation Products
Horizon
Next Generation Broadband
SIP Trunking

2. • Understand what are Next Generation products and why they are
important.
• Understand the features and benefits for the end user of each product.
• Understand why you as a Partner should sell these products.
• Understand what makes up each product and what the specific
requirements are for the customer.
• This session is designed to give an introductory overview to our Hosted
Telephony product “Horizon”, range of Next Generation broadband
services as well as our SIP product “IPDC”.
• We will provide further follow up sessions on all three of these products via
webinars.
• An understanding of NextGen products requires a basic understanding of
the existing product set, outlined earlier in the training.
Key Learning Outcomes

3. Telcoinabox offer a range of Next Generation Products. The introduction
of these products has been timed to take advantage of the very fast
take up by SME’s of these products in the UK market. Additionally, they
will complement and eventually replace some products which are
reaching ‘end-of-life’.
• Horizon – Hosted Telephony Solution
• Next Generation Broadband – expanding the current range
• SIP Trunks – Voice over IP replacement for ISDN services
Introduction

4. Introduction to Horizon

5. A complete communications service for business that provides an extensive
range of fixed telephony and business mobile capabilities via an easy-to-use web
portal.
In layman's terms, it is a ‘virtual’ phone system (aka ‘Hosted Telephony’) that
operates over the internet.
What is Horizon?
An Assured Broadband connection is required.

6. • Enabling users to become more productive and flexible
• Utilises the network of the UK’s largest IP Telephony provider
• Fully tested from global brands with a range of prices and functionality
• An extensive reliable network, managed end-to-end
What is Horizon? (Cont.)
The world’s leading communications platform from
Broadsoft
Provides complete PBX functionality and more in a hosted
environment
An easy-to-use web interface
A comprehensive range of phones

7. Network of Choice - Gamma
Gamma – one of top 3
hosted providers
Financially strong
Backed by a multi billion-
pound consortium
Recognised as an industry
leader in IP Telephony,
with a full UK national
network
Hosted platform
embedded into Gamma’s
core IP network
- reliable and secure
Differing price points
to match all customer
types
Automated Number Porting
Pre-sales support
for key opportunities
Secure and resilient
hosted environment
and platform

8. Horizon is ideal for any sized business from 4 extensions upwards and is highly
effective in organisations that have more than one site that work together. The
system is capable of serving hundreds of employees. Here are some examples
of how Horizon is often used:
 Dynamic businesses wanting flexibility
 As a replacement for a legacy PBX
 Ideal for multi sites
 Organisations that prefer outsourcing and Opex
 Organisations who need a business continuity solution
 Improving customer contact
Who is Horizon Aimed At?

9. • An on-demand solution with no hidden costs
Low capex, price per seat, easy to scale up or down
• Lower call costs
Free site to site calls and cheaper call rates
• Provides number choice
Area codes no longer tied to destination
• Features that can be easily controlled
Via handset, soft phone or web browser
• Enables flexible working
Hot-desking, home working and integration with mobile devices
• Business continuity
Make & take calls during unexpected events
Why do your customers want Horizon?
Reduces costs, improves productivity

10. • High margin, very sticky service
• Future proof - feature rich with a long term Unified Communications
roadmap
• Reliable Business Grade service – full support wrap from training to
number porting, provisioning and 24/7 end customer support all whilst
utilising the leading IP Telephony network
• Fixed and mobile integration – with extremely competitive on-net rates
over a business grade network
• End-to-end single solution – from handset to access to core network, you
won’t get “caught in the middle”
• Grow your sales with a bigger market opportunity – solutions for mobile
and home workers to the enterprise
• Price flexibility – differing price points to match all customer types (seats
and hardware)
Why our partners want to sell Horizon

11. Horizon
Horizon vs. Standard PBX
 Low initial investment
 An on-demand service with no hidden
costs
 Lower call costs
 VoIP connected for greater resilience
 Enables flexible working/disaster
recovery
 A business continuity solution
 Features you can easily control
 System upgrades as they become
available
 Customer is very sticky with the Partner
x Significant up front costs
x Fixed configuration
x Reprogramming/faults require an
on-site engineer visit
x System expansion requires
downtime and reconfiguration
x Traditional lines are more expensive
when compared to VoIP
x A reduction in staffing levels means
equipment sits around unused
x Limited ‘lifespan’ of PBX in terms of
functionality.
x Customer can easily move their
services to another provider
Standard PBX

12. • End to End Hosted Voice facility not delivered by the same provider
• No guaranteed channels
• High chance of Voice Quality Issues (Quality of Service) – Customer will
blame you
• More technical installation (Router settings)
• Higher Horizon License Charge – approx. £1.00)
Why not just use Non Assured?
It’s your reputation on the line!

13. Horizon Handsets (Polycom)
Polycom 331
• 1 Line
• Transfer key
• Conf. key
• PoE or PSU power
Polycom 450
• 1 Line/2 function keys
• Transfer key
• Message key
• Conf. key
• DND key
• PoE or PSU power
Polycom 650
• 1 Line/5 function keys
• Directory key
• Conf. key
• Transfer key
• Message key
• DND key
• PoE or PSU power
Some manufacturer’s advertised functions on these phones are not available.
Polycom 5000
• 1 Line
• Message key
• DND
• RFI Screening
• PoE or PSU power

14. Horizon Handsets (Cisco)
Cisco 501G
• 1 line/7 function keys
• Transfer key
• Conf. key
• PoE or PSU power
Cisco 502G
• One line
• DND key
• Conf. key
• Transfer key
• PoE or PSU power
Cisco 504G
• 1 line/3function keys
• DND key
• Redial
• Transfer key
• Conf. key
• PoE or PSU power
Cisco 525G
• 1 line/4 function keys
• Colour display
• DND key
• Redial
• Transfer key
• Call return
• Conf. key
• PoE or PSU power
• WLAN
• Bluetooth

15. Introduction to Next Generation Broadband

16. Next Generation Broadband
All products are based on
BT’s Next Generation Access
Three product groups
ADSL/ADSL2+/Annexe M
Speeds up to 24mps down/2.5mps up
Fibre to the Cabinet (FTTC)
Speeds up to 80mps down /20mps up
Assured Broadband
Specifically designed to guarantee quality of Voice on IP
products

17. • We don’t contend or restrict
traffic across our network
• We use business access products
only
• Static IP address are provided as
standard
• Simultaneous Provide
• Technical support is standard
and available 24/7
• We supply specialist products for
our IP Telephony
Business Class All The Way

18. Our Products
Super-fast broadband. A service for
offices providing exceptional downstream
and upstream speeds.
FIBRE
Specifically designed to guarantee quality
of Voice on IP products, EG Horizon and SIP
ASSURED
A service for offices that require a
superior upstream speed.
For example:
For networking remote sites or
connecting an email server.
BUSINESS M
A service for offices with circa 10 users.
The Premium variant is also suitable for up to
15 users or for offices with heavier-than-
average internet usage.
BUSINESS 2+
A service for offices with
circa 5 users or single users who require
more upstream bandwidth than usual.
BUSINESS
A service for home workers
or single users.
HOME WORKER
ADSL PRODUCT SUITE

19. Introduction to SIP Trunks

20. • SIP is an ISDN replacement/alternative for businesses.
• SIP provides a more flexible service than ISDN as well as significant savings
on both rental and call charges
• SIP is an IP based product so needs a data connection to operate, ie
broadband.
• Telcoinabox’s product name for SIP trunks is IPDirectConnect or IPDC.
What is a SIP Trunk?

21. • Lower cost than ISDN
• Faster Provisioning timescales than ISDN
• Scalable on a per channel basis
• Lower call costs
• Free site to site calls (for multi-site organisations)
The Benefits

22. • Offers emergency services support
• Numbering is no longer fixed to a Geographical location
• Natural Disaster Recovery
• Unlocks the IP PBX creating a Voice VPN across multiple sites
The Benefits (Cont.)

23. • Customers must have an Assured Broadband service or an adequate
broadband connection to connect the SIP service.
• End Customers can connect utilising the following Customer Premises
Equipment (CPE):
• iPBX Equipment that has been conformance tested on the Gamma Network
(List will be provided)
• The Gamma Converter Product that allows TDM, ie traditional NON-IP based
PBXs to connect IP DirectConnect
• iPBX or ATA solutions that are compatible
with the Gamma Network
Customer Requirements

24. How Telcoinabox can help
Pre-sales support
• Analysis and quotation support for the Horizon service
• Technical support assisting with roll out and
configuration of a customer’s site
On going development of Partner
and end user collateral
24/7 Partner/End User technical
support