TelePacific Communications offers a hosted telephone system with a focus on delivering high voice quality and 99.999% uptime by utilizing its private IP network, avoiding the public internet. The service aims to eliminate hidden costs often associated with traditional telephone ownership while providing advanced features and seamless communication solutions. TelePacific's hosted PBX solutions allow businesses to adapt to rapid changes, ensuring they stay up-to-date with technology advancements and providing robust support and customization options.

1. Connect.
Cloud.
Continuity.
TelePacific Communications
Hosted Telephone System
Bob Moore
TelePacific Enterprise Business Consultant
858-200-2622 Direct Line
bmoore@telepacific.com
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2. Telecom is complicated. We aren’t.
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3. Why TelePacific is Different
Voice Quality, Guaranteed Since TelePacific owns its IP network,
voice never touches the Public Internet!
99.999% Uptime
TelePacific is the Largest CLEC in CA,
Nevada, and Texas.
Largest competitor to at&t and Verizon
Over 40,000 Business Customers
TelePacific Provides Everything
including Telephones
Nothing for the Customer to buy!
Trade-in Program for Customer’s old
phones.
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4. Total Cost of Ownership
What potential hidden costs are NOT included if I own my system?
Add-ons
Support plan
Equipment warranties
Training classes
Headcount fluctuations
Maintenance plan
Replacement costs
Support plan
Service
Software upgrades
Beware of
what is “under
the water”. It
wasn’t the tip
of the iceberg
that sunk the
Titanic!
Source: Wilkofsky Gruen Associates analysis
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5. Hosted PBX: the time is now
Cloud-based communication is growing quickly
As testament to the growing demand for cloud-based communications,
Frost & Sullivan has documented a rising adoption in Hosted IP
telephony lines and projects continued strong growth in the near future.
Hosted IP Telephony Lines (Millions) – North America
16.0
14.0
12.0
10.0
8.0
6.0
4.0
2.0
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
Source: Frost & Sullivan
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6. Put an End to Obsolete Technology
With Hosted PBX, you always stay abreast of
improvements in equipment and networks
Value
Technology without Upgrades
Time
Equipment Purchase
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7. Hosted PBX: dawning of a new era
Why are businesses choosing hosted PBX?
Greater flexibility during rapid growth or downsizing
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Eliminate the cost and hassle of multi-vendor products
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Faster access to advanced technologies/capabilities
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Superior application/network performance via SLA
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Superior redundancy/disaster recovery capabilities
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Integrate multiple, geographically-dispersed locations
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Prefer operating expense (OPEX) vs. capital expense (CAPX)
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Lower cost of ownership than premises-based
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Don’t be left behind!
Source: Frost & Sullivan
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8. Blanket Network: Regional & National Coverage
Local service
in CA/NV/TX
Largest
competitor to
ILECs in CA/NV
50,000 fiber
strand miles
MPLS IP
network with CoS
Multi-location haven for
businesses anchored in our local
access network
One provider…one point of contact…
one invoice…and fewer headaches
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9. Customized Solution
Full feature IP phones
HD voice
Power over Ethernet
Dual switched Ethernet ports
Music on hold
Caller ID name and number
Shared line appearance
Voicemail
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10. Customer Premises Architecture
Superior hardware
infrastructure
Cisco Routers & POE
switches included
allowing for:
Site survey
before
installation
End-to-end
QoS
Better remote
support
capabilities
Simplified
implementation,
management, and
maintenance
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11. Polycom Ethernet Lineup
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12. Polycom Gig-E Lineup
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13. Cisco IP Phone Lineup
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14. Unified Communications
Tools that allow your employees to always be
reachable, always be available, regardless of
their physical location
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15. Your Solution: Hosted PBX
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Administer User Features
Group Feature Management
Call Logs
Visual Voicemail
Find Me/ Follow Me
Anywhere Mobility
Virtual Fax
Large LCD Screen
HD Voice
One Touch Soft Keys
POE, Ethernet Switch
Shared Call and BLF
Transfer, Conf, Park, Fwd, DND
Plug and Play Deployment
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Real Time Queue Status
Web Based Client
Agent Call Control
Pooled Resources
Skills Based Routing (DNIS)
Queue and Agent Reports
Rollout Q1 2014
Capabilities
to meet your
business needs
today and
tomorrow
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Presence Management
Real Time Call Status
Call Control / Settings
Instant Message (with Gmail Users)
Video Chat
Call and IM History
Selective Mode
On Demand Mode
Supervisor Role Option
Live Monitoring, Call
Tagging and Archiving
• HIPPA and PCI Compliant,
100% Secure
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16. Hosted PBX – your solution diagram
Remote User
San Diego, CA
Tulare, CA
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17. Fully Managed Offering
24x7x365 support
100% U.S. based technical
support from four
geographically dispersed
call centers
customized system
design session
full turnkey installation
custom training program
dedicated…
project manager
solution architect
account manager
single consolidated billing
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18. Intuitive Browser-based GUI Interfaces
Individual User Portal
Administrative Portal
Easy customization of:
Easy customization of:
- Voicemail configurations
- Group features
- Exportable call logs
- Auto attendant
- Call flow manipulation
- Hunt groups
- And more…
- And more…
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19. Business Communicator: UC application
Soft-phone/soft-client
functionality
Unified Communications
Application
Ability to place and
receive calls from a
users PC or smartphone
(iPhone and Android)
- Instant Messaging
- Video Calling
- Call Control
- Click-to-Dial
Presence tool to know
the status of your
chosen contacts
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20. Hosted PBX – Why is TelePacific The Right Choice?
TelePacific’s Solution Addresses Common Concerns and Issues
Does the TelePacific solution utilize the public internet for VoIP?
No, we don’t. TelePacific provides private access circuits for voice and data services to our customer’s
locations. Calls traverse the TelePacific private, secure network to the PSTN. We provide end to end QOS,
calls never touch the public internet providing SLA’s of 99.999% uptime!
What happens to my service in the event a natural disaster?
The HPBX application servers are housed in geographically diverse SAE 16 data centers providing full
redundancy over the TelePacific private network- assuring the confidence of your solution being “always in
service”.
Do I still call my phone vendor for support?
TelePacific provides one contract, one contact, one number to call for all your telephony hardware and
connectivity needs. TelePacific is a 24/7/365 company and are always available!
When will my HPBX system become obsolete and need to be upgraded?
Technology upgrades are now the responsibility of TelePacific. We make sure our customer’s enjoy the latest
and greatest technology. Your HPBX solution may well be the last phone system you will ever need.
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21. User Portal
Send to voicemail
based on call
criteria (all calls,
busy, unanswered
calls)
Setup voicemail-toemail and
voicemail greetings
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22. User Portal: Account Tab
Fully customizable
call logs for every
user
List by:
• All Calls
• Call Type
• Date of Call
• Time of Call
• Length of Call
Easy one click to
export to Excel
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23. User Portal: Find Me Simultaneous Ring
Set up calls to
automatically ring
up to 10 alternate
phone numbers
and ring
simultaneously or
sequentially
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24. User Portal: Voicemail
Send to voicemail
based on call
criteria (all calls,
busy, unanswered
calls)
Setup voicemail-toemail and
voicemail greetings
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25. Admin Portal: Group Tab
Manage features
that apply to all
users
Update password
& recovery email
address for end
users
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26. Admin Portal: Group Tab/Time Schedule
Create business
hours and holiday
schedules
Edit or delete
existing schedules
One of the first
features to set up
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27. Admin Portal: Auto Attendant
Self-administered
auto attendant
Select from
standard
greeting/custom
greeting upload
Record a custom
greeting to include
prompt dialing
instructions
Activate optional
extension dialing
Set Prompt actions
Customizable call
flow adjustments
from anywhere
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28. Admin Portal: Advanced Hunt Groups
Utilizes all lines in
a group to prevent
unnecessary busy
signals. When calls
are generated to a
line that is busy,
calls roll over to
next number in
Hunt Group.
All or selected
users can be
added to the hunt
group. Additional
customization
includes call
waiting, number of
rings before
skipping to the next
user and call
forwarding after a
preselected
number of rings.
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29. Receptionist Dashboard
Intuitive attendant console that
manages high volume call
distribution for front-desk
operators through remote
control of their desk phone
Integrated
contact status of
all employees
Call statistics
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30. Additional TelePacfic Cloud Services.
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31. Executive Expertise
Dick Jalkut…13-years as CEO
Served as president, CEO, and
chairman of NYNEX (Verizon)
80,000 employees
16 million customers
100+ years of senior executive
experience
Major telecoms like Verizon, AT&T, Bell
South, Nuvox, TCG, WorldCom, GTE,
and Sprint
Monthly governance meetings
Audit committee includes former CA
Governor Pete Wilson (board member
since 1999)
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32. Network Reliability
Las Vegas-based
NOC oversees our
network performance
24/7/365
Restore, then repair
Proactive, preventative
maintenance culture
Network Monitor
delivers businesscritical network data
to your desktop —
24 hours a day,
seven days a week
via the web
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33. Partial TelePacific Client List
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