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Ccnp collaboration plus module 1 chapter 5 cisco unified communication express
Cisco Unified Communications Manager Express (CUCME or CME) is a software-based IP PBX that runs on Cisco routers. It provides basic call processing, routing, and IP telephony enablement functions. CME supports both SCCP and SIP protocols. Key features of CME include local directory service, call forwarding, call transfer, call park, pickup groups, phone templates, paging, single number reach for mobility, and hunt groups. Phones connect to CME via SCCP or SIP and are configured with directory numbers, buttons, and other settings. CME provides a cost-effective IP PBX solution for small-to-medium sized businesses.
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Ccnp collaboration plus module 1 chapter 5 cisco unified communication express
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- 2. 222 CCNP Collaboration Plus Overview CiscoUnified Communication Express
- 3. 333 Overview • IOS featurethat turns Cisco Router a IP Based PBX • Call processing and device control • Command-line or GUI-based configuration • Local directory service • Computer Telephony Integration (CTI) support • Trunking to other VoIP systems • Direct integration with Cisco Unity Express (CUE) PSTN IP WAN
- 4. 444 Setting up CMEfor SCCP & SIP Based on SCCP telephony-service max-ephones 15 max-dn 15 ip source-address 142.102.65.254 port 2000 max-conferences 4 dn-webedit time-webedit transfer-system full-consult voice service voip allow-connection sip to sip sip bind control source-interface GigabitEthernet0/0.102 bind media source-interface GigabitEthernet0/0.102 registrar server expires max 1200 min 300 voice register global mode cme source-address 142.102.66.254 port 5060 max-dn 10 max-pool 10 authenticate register authenticate realm voicebootcamp.com create profile sync 0041377162820495 ntp-server 135.11.11.11 mode unicast Based on SIP Protocol Based on SCCP
- 5. 555 Phones in CiscoUnified CME Directory Number – EPHONE-DN • A directory number, also known as an ephone-dn for SCCP that represents the line connecting a voice channel to a phone • Each directory number has a unique dn-tag • Directory numbers are assigned to line buttons on phones during configuration • One virtual voice port and one or more dial peers are automatically created for each directory number • Number of simultaneous calls that you can have • Not all types of directory numbers can be configured for all phones or for all protocols ephone-dn 2 number 6001 ephone 1 Mac- button 1:2 ephone-dn 3 dual-line number 6002 ephone-dn 4 octo-line number 6003 ephone 2 Mac-address Y.Y.Y.y button 1:3 2:4 Single Line
- 6. 666 Phones in CiscoUnified CME Directory Number – EPHONE-DN • Following Type of Directory Number Exist • Single-Line • Dual-Line • Octo-Line • Shared Line (Exclusive) • Mixed Shared Lines • Overlaid ephone-dn 2 number 6001 ephone 1 Mac- button 1:2 ephone-dn 3 dual-line number 6002 ephone-dn 4 octo-line number 6003 ephone 2 Mac-address Y.Y.Y.y button 1:3 2:4 Single Line Example: ephone-dn 1 octo-line number 4001 no-reg both description +85224024001 name SiteC Phone 1 huntstop channel 1
- 7. 777 EPHONE – DNSingle Line • Single-Line –Makes one call connection at a time using one phone line button. A single-line directory number has one telephone number associated with it. –Should be used when phone buttons have a one-to-one correspondence to the PSTN lines that come into a Cisco Unified CME system. –Should be used for lines that are dedicated to intercom, paging, message-waiting indicator (MWI), loopback, and music-on-hold (MOH) feed sources. –Must have more than one single-line directory number on a phone when used with multiple-line features like call waiting, call transfer, and conferencing. –Can be combined with dual-line directory numbers on the same phone. ephone-dn 2 number 6001 ephone 1 Mac- button 1:2
- 8. 888 EPHONE – DNDual • Has one voice port with two channels. • Supported on IP phones that are running SCCP; not supported on IP phones that are running SIP. • Can make two call connections at the same time using one phone line button. A dual-line directory number has two channels for separate call connections. • Can have one number or two numbers (primary and secondary) associated with it. • Should be used for a directory number that needs to use one line button for features like call waiting, call transfer, or conferencing. • Cannot be used for lines that are dedicated to intercom, paging, message-waiting indicator (MWI), loopback, and music-on-hold (MOH) feed sources. • Can be combined with single-line directory numbers on the same phone. ephone-dn 3 dual-line number 6001 ephone 1 Mac- button 1:3
- 9. 999 EPHONE – DNOcto Line • An octo-line directory number supports up to eight active calls both incoming and outgoing, on a single button of a SCCP phone • An octo-line directory number can split its channels among other phones that share the directory number • Octo-line directory number can handle multiple calls because octo-line directory numbers do not require a different ephone-dn for each active call • After a phone answers an incoming call, the answering phone is in the connected state. Other phones that share the octo-line directory number are in the remote-in-use state • After a connected call on an octo-line directory number is put on-hold, any phone that shares this directory number can pick up the held call • The Barge and Privacy features control whether other phones are allowed to view call information or join calls on the shared octo-line directory number. ephone-dn 3 Octo-line number 6001 ephone 1 Mac- X.X.X button 1:3
- 10. 101010 Phones in CiscoUnified CME ephone Ethernet Phone Is a software configuration for a phone in Cisco Unified CME Cisco Unified CME 8.8 and later versions support the following phones: • Cisco Unified 3905 SIP IP Phones • Cisco Unified 6901 and 6911 SIP IP Phones • Cisco Unified 6921, 6941, 6945, and 6961 SIP IP Phones • Cisco Unified 8941 and 8945 SIP IP Phones • Cisco Unified 6945, 8941, and 8945 SCCP IP Phones ephone 1 mac-address 0023.339D.F9EB username "scone" password cisco type 7965 button 1:2 Example: Extension 4001 ephone-dn 2 octo-line number 2002 no-reg both description +85224022002 name SiteC Phone 1 huntstop channel 1
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- 12. 121212 CUCEM – SIPBased • Enable SIP Service voice service voip ip address trusted list ipv4 0.0.0.0 0.0.0.0 allow-connections sip to sip sip bind control source-interface GigabitEthernet0/0.102 bind media source-interface GigabitEthernet0/0.102 registrar server expires max 1200 min 300 voice register global mode cme source-address 142.102.66.254 port 5060 max-dn 5 max-pool 5 authenticate register authenticate realm all timezone 42 date-format D/M/Y voicemail 4220 ntp-server 157.26.1.250 mode unicast conference hardware camera video voice register dn 1 number 4002 name SC Phone 2 label +85224024002 mwi voice register pool 1 id mac B414.89A2.F83A type 9951 number 1 dn 1 description SC Phone 2 no vad camera video
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- 14. 141414 CCNP Voice PlusOverview Features
- 15. 151515 Voice Network Directory •Local Directory Service • Name command under ephone-dn can be searchable from this local directory • Names are used both for building the internal corporate phone directory (often called the local directory) and for caller ID information • By Default CME - organizes the local directory alphabetically by first name • Also add manual entries to the directory by using the directory entry command • You can add up to 100 manual entries to the local CME directory CME_Voice(config-telephony)# directory ? entry Define new directory entry first-name-first first name is first in ephone-dn name field last-name-first last name is first in ephone-dn name field CME_Voice(config-telephony)# directory last-name-first CME_Voice(config-telephony)# directory entry ? <1-100> Directory entry tag clear clear all directory entries CME_Voice(config-telephony)# directory entry 1 ? WORD A sequence of digits representing dir. number CME_Voice(config-telephony)# directory entry 1 1599 ? name Define directory name CME_Voice(config-telephony)# directory entry 1 1599 name ? LINE A string - representing directory name (max length: 24 chars) CME_Voice(config-telephony)# directory entry 1 1599 name Corporate Support
- 16. 161616 Configuring Call Forwarding •Forward calls to a different destination • To forward calls from the IP phone, just press the CFwdAll softkey button • Forwarding calls from the command line gives you more options than does forwarding callsfrom the IP phone • Tandem hop in the call flow is the default call flow. When call is forwarded, Voice traffic goes through the forwarding station thus quality can suffer • H.450.3 standard represents a method that allows the CME router to redirect the call directly to the final destination instead of acting as a tandem hop ephone-dn 1 call-forward busy 4001 call-forward noan 4001 timeout 18
- 17. 171717 Configuring Call Transfer •Transferring calls is another basic requirement of a business phone system • To transfer a call, press the Trnsfer softkey while on an active call • Two Type of Transfer –Consult: Consult transfer allows you to speak with the other party before transferring the call –Blind:Blind transfer immediately transfers the call after you dial the number telephony-service transfer-system full-consult transfer-pattern 5... transfer-pattern 4...
- 18. 181818 Configuring Call Park •Allowing you to retrieve the call from any phone in the organization once it is parked by pressing parks softkey • Any IP phone that can dial the park extension number can retrieve the call • Call park system works by finding free ephone-dns where call will be held temporarily. From the retrievable phone, just dial th ephone-dn number • Calls being parked at random extensions might work well for a warehouse environment with a voice-paging system ephone-dn 15 number 7001 park-slot timeout 30 limit 10 ephone 5 button 1:11 2:12 3:13 transfer-park blocked
- 19. 191919 Feature Call Pickup •Call Pickup allows a phone user to answer a call that is ringing on another phone –Directed Call Pickup—Call pickup, explicit ringing extension. Any local phone user can pick up a ringing call on another phone by pressing a soft key and then dialing the extension. –Group Pickup, Different Group—Call pickup, explicit group ringing extension. A phone user can answer a ringing phone in any pickup group by pressing the GPickUp soft key and then dialing the pickup group numbe –Local Group Pickup—Call pickup, local group ringing extension. A phone user can pick up a ringing call on another phone by pressing a soft key and then the asterisk (*) if both phones are in the same pickup group. ephone-dn 1 number 4001 pickup-group 100 ephone-dn 2 number 4002 pickup-group 100 ephone-dn 3 number 4003 pickup-group 300
- 20. 202020 Feature Template • PhoneTemplates –An ephone template is a set of features that can be applied to one or more individual phones using a single command. –Templates allow you to uniformly and easily implement the features you select for a set of phones. • Ephone-dn Templates –Ephone-dn templates allow you to apply a standard set of features to ephone-dns ephone-template 15 features blocked Park Trnsfer ephone-dn 2 number 2333 ephone 36 button 1:2 ephone-template 15 ephone-dn-template 3 call-forwarding busy 4000 call-forwarding noan 4000 timeout 30 pickup group 4 ephone-dn 23 number 2323 ephone-dn-template 3 ephone-dn 33 number 3333 ephone-dn-template 3
- 21. 212121 Feature - Paging •A paging number can be defined to relay audio pages to a group of designated phones • When a caller dials the paging number (ephone-dn), each idle IP phone that has been configured with the paging number automatically answers using its speakerphone mode • Displays on the phones that answer the page show the caller ID that has been set using the name command under the paging ephone-dn • Audio paging provides a one-way voice path to the phones that have been designated to receive paging Ephone-dn 10 number 8888 paging ip 239.1.1.10 port 2000 Ephone 1 paging-dn 10 multicast Ephone 2 paging-dn 10 multicast
- 22. 222222 Single Number Reachin CME • The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on either their desktop IP phone or at a remote destination, such as a mobile phone • Users can pick up active calls on the desktop phone or the remote phone without losing the connection • This enables callers to dial a single number to reach the phone user. Calls that are not answered can be forwarded to voice mail • Remote destinations may include the following devices: –Mobile (cellular) phones –Smart phones –IP phones not belonging to the same Cisco Unified CME router as the desktop phone –Home phone numbers in the PSTN. Supported PSTN interfaces include PRI, BRI, SIP, and FXO • Cisco Unified CME rings the desktop IP phone first. If the IP phone does not answer within the configured amount of time Mobile (cellular) phones. •
- 23. 232323 Single Number Reachin CME ephone-template 1 softkeys idle Dnd Gpickup Pickup Mobilit softkeys connected Endcall Hold LiveRcd Mobility ephone-dn 10 number 6001 mobility Snr 94163013001 3 delay 5 timeout 15 cfwd-noan 4400 Softkey template allows you to define a softkey button which can be use to enable or disable Mobility
- 24. 242424 CCME ephone-hunt ephone-hunt allowsCCME administrators to: • Define a pilot number for a hunt group • Sequential mode: specifies an ordered list of extension numbers to sequentially hunt through • Peer mode: specifies a random start point in a circular list of extension numbers • Longest Idle: specifies who is idle for long. • Define a final destination to forward the call to if the call is not answered or all members are busy
- 25. 252525 CCME Hunting Ephone-hunt 1seq pilot 6500 list 6001, 6002 final 6000 timeout 5 ephone-hunt 2 peer pilot 6000 list 6002, 6001, 6003 final 3001 can not be 6500 preference 1 timeout 30 no-reg 09:00 06/500/05 6001 6001 VoiceBootcamp Inc. 09:00 06/500/05 6001 6001 VoiceBootcamp Inc. IP phone 1 IP phone 2 Inbound call to 6500 If 6001 is busy and/or not answering
- 26. 262626 End of Chapter •CME is designed for small business • Can be manage by GUI or Command Line • Integrated GUI or CCP