- Telisca is a Cisco Developer Solution Partner that has created 30 products for Cisco IP Phones and CUCM, with 150,000 users across 240 customers.
- They develop CTI integrations for Cisco UCCE and JTAPI applications. Their products are distributed by integrators across Europe, Africa, and the Middle East.
- Telisca is a certified Cisco partner that maintains Cisco test labs and has several certified products including IPS Phone Config and IPS Alarm Callback.
respond_to :voice - the convergence of voice and web interfaces with Rails an...jpalley
Presented at RailsConf 2007, this presentation introduces the Telegraph plugin for briding Asterisk and Rails.
Telegraph brings the beauty of Rails programming to the VoIP world. It reshapes the mess of the Asterisk API into MVC cleanliness allowing the rapid development of Rails based voice and web applications.
respond_to :voice - the convergence of voice and web interfaces with Rails an...jpalley
Presented at RailsConf 2007, this presentation introduces the Telegraph plugin for briding Asterisk and Rails.
Telegraph brings the beauty of Rails programming to the VoIP world. It reshapes the mess of the Asterisk API into MVC cleanliness allowing the rapid development of Rails based voice and web applications.
Building A Great API - Evan Cooke, Cloudstock, December 2010Twilio Inc
Tips and tricks on how to design, package, and build a great API. We summarize some of the lessons we've learned over the years at Twilio designing and operating Voice and SMS APIs used by more then 20,000 developers.
Delivery to the Internet: Reaching Audiences Any Time, Any PlaceOnFrame Ltd
Broadcast is no longer the only show
in town when it comes to delivering
TV and film content to the masses. In
recent years the consumption of such
content over Internet-enabled devices
has exploded.
From connected TV and consoles to tablets and mobiles, there is a rush to dominate the Internet
TV service proposition and offer TV anytime, anyplace and in high definition.
For consumers, this is a great time as TV and film services become richer, more customisable and
“always on”.
For content owners it’s a mixed bag of increased opportunity and increased operational pain. Content
owners can no longer bet on a single Internet TV platform - they must sweat value from their content by
leveraging multiple deals to stay in the game. The fulfilment and delivery side of things can be incredibly
painful and costly with content preparation and repurposing costs often negating the commercial upsides
for smaller deals. However, the same technologies that have enabled Internet TV have enabled file-based
workflows and digital delivery that help overcome this.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
Dumbo Group Guided Activities Leader Pack. The simple and endearing story of the little elephant with big ears provides a safe forum for discussing a wide range of themes and topica with children of all ages.
Building A Great API - Evan Cooke, Cloudstock, December 2010Twilio Inc
Tips and tricks on how to design, package, and build a great API. We summarize some of the lessons we've learned over the years at Twilio designing and operating Voice and SMS APIs used by more then 20,000 developers.
Delivery to the Internet: Reaching Audiences Any Time, Any PlaceOnFrame Ltd
Broadcast is no longer the only show
in town when it comes to delivering
TV and film content to the masses. In
recent years the consumption of such
content over Internet-enabled devices
has exploded.
From connected TV and consoles to tablets and mobiles, there is a rush to dominate the Internet
TV service proposition and offer TV anytime, anyplace and in high definition.
For consumers, this is a great time as TV and film services become richer, more customisable and
“always on”.
For content owners it’s a mixed bag of increased opportunity and increased operational pain. Content
owners can no longer bet on a single Internet TV platform - they must sweat value from their content by
leveraging multiple deals to stay in the game. The fulfilment and delivery side of things can be incredibly
painful and costly with content preparation and repurposing costs often negating the commercial upsides
for smaller deals. However, the same technologies that have enabled Internet TV have enabled file-based
workflows and digital delivery that help overcome this.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
Dumbo Group Guided Activities Leader Pack. The simple and endearing story of the little elephant with big ears provides a safe forum for discussing a wide range of themes and topica with children of all ages.
An impactful approach to the Seven Deadly Sins you and your Brand should avoid on Social Media! From a humoristic approach to a modern-life analogy for Social Media and including everything in between, this deck is a compelling resource that will provide you with more than a few take-aways for your Brand!
How People Really Hold and Touch (their Phones)Steven Hoober
For the newest version of this presentation, always go to: 4ourth.com/tppt
For the latest video version, see: 4ourth.com/tvid
Presented at ConveyUX in Seattle, 7 Feb 2014
For the newest version of this presentation, always go to: 4ourth.com/tppt
For the latest video version, see: 4ourth.com/tvid
We are finally starting to think about how touchscreen devices really work, and design proper sized targets, think about touch as different from mouse selection, and to create common gesture libraries.
But despite this we still forget the user. Fingers and thumbs take up space, and cover the screen. Corners of screens have different accuracy than the center. It's time to re-evaluate what we think we know.
Steven reviews his ongoing research into how people actually interact with mobile devices, presents some new ideas on how we can design to avoid errors and take advantage of this new knowledge, and leaves you with 10 (relatively) simple steps to improve your touchscreen designs tomorrow.
You are dumb at the internet. You don't know what will go viral. We don't either. But we are slighter less dumber. So here's a bunch of stuff we learned that will help you be less dumb too.
What 33 Successful Entrepreneurs Learned From FailureReferralCandy
Entrepreneurs encounter failure often. Successful entrepreneurs overcome failure and emerge wiser. We've taken 33 lessons about failure from Brian Honigman's article "33 Entrepreneurs Share Their Biggest Lessons Learned from Failure", illustrated them with statistics and a little story about entrepreneurship... in space!
SEO has changed a lot over the last two decades. We all know about Google Panda & Penguin, but did you know there was a time when search engine results were returned by humans? Crazy right? We take a trip down memory lane to chart some of the biggest events in SEO that have helped shape the industry today.
Inside this guide, you'll learn an insiders tips and techniques to getting into the marketing industry - no job applications necessary.
You'll learn what marketing really is, why you'll find a job easily, what entry level marketing jobs look like and four actionable things you can try right now to help get you into the marketing industry.
Visit Inbound.org and the Inbound.org/jobs community jobs board to find opportunities and connect with professional marketers from all over.
The What If Technique presented by Motivate DesignMotivate Design
Why "What If"...?
The What If Technique tackles the challenge of engaging a creative, disruptive mindset when it comes to design thinking and crafting innovative user experiences.
Thinking disruptively is a disruptive thing to do, which means it's a very hard thing to do, especially when you add in risk-averse business leaders and company cultures, who hold on tight to psychological blocks, corporate lore, and excuse personas that stifle creativity and possibilities (see www.motivatedesign.com/what-if for more details).
The What If Technique offers key steps, tools and examples to help you achieve incremental changes that promote disruptive thinking, overcome barriers to creativity, and lead to big, innovative differences for business leaders, companies, and ultimately user experiences and products.
Let's find out what's what together! Explore your "What Ifs" with us. See www.motivatedesign.com/what-if for details about the What If Technique, studio workshops, the book, case studies and more downloads--including a the sample chapter "Corporate Lore and Blocks to Creativity"
Connect with us @Motivate_Design
Digital Strategy 101 is an overview of the current state of digital strategy and an exploration of core concepts, deliverables, and thought-leaders relevant to young practitioners.
Today we all live and work in the Internet Century, where technology is roiling the business landscape, and the pace of change is only accelerating.
In their new book How Google Works, Google Executive Chairman and ex-CEO Eric Schmidt and former SVP of Products Jonathan Rosenberg share the lessons they learned over the course of a decade running Google.
Covering topics including corporate culture, strategy, talent, decision-making, communication, innovation, and dealing with disruption, the authors illustrate management maxims with numerous insider anecdotes from Google’s history.
In an era when everything is speeding up, the best way for businesses to succeed is to attract smart-creative people and give them an environment where they can thrive at scale. How Google Works is a new book that explains how to do just that.
This is a visual preview of How Google Works. You can pick up a copy of the book at www.howgoogleworks.net
Out of the Fog and Into the Cloud: How to Make More Money with Simpdsudderth
SimpleSignal offers customizable solutions for voice and video allowing the customers to use any device. Finally, a solution that allows for integration to a customer's workflow.
In this presentation, you will learn:
~ How to sell managed services in addition to voice and hosted pbx
~ How to create a compelling offer through customized UC&C
~ How to become a valued UC&C expert
~ What CEBP is and how to use it
~ The most important elements of the migratory path
The life of a new communications service provider, TADSummit, Roy Timor, Frin...Alan Quayle
The life of a new communications service provider, TADSummit, Roy Timor, Fring Kandy. 12-13 November 2014 Istanbul, Turkey.
Create agile offerings
Work within existing frameworks
On demand creation
Shared Risk & Reward
Presentation done at Astricon 2013, Atlanta, USA - a look at Kamailio and SIP proxy server concept from the perspective of a media server and PBX such as Asterisk
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
UiPath Test Automation using UiPath Test Suite series, part 5
Telisca products presentation
1. • telisca is a Cisco Developer Solution Partner
• Created in 2004, 240 customers, 150 000 users.
• 30 products for Cisco IP Phones and CUCM
• CTI developments for UCCE (CTIOS) and JTAPI
• Distributed by integrators, in Europe, Africa
and Middle-East
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
2. Cisco partner
• telisca is Solution member of Cisco Developer Network
• CUCM, CUC, UCCX, UCCE test labs
• Developer support contract
• Products certified : IPS Phone Config, IPS Alarm Callback, IPS
Manager, TSSO.
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
3. Directory applications Audio applications
IP Phone XML applications
IPS Global Directory Busy Alerter Callback
IPS Manager Assistant TAnnounce
• Web Directory
• IPS Popup IPS Lock ECCI Recording Notification
• Personal Directory IPS Phone Config Voice Alarm
• Directory export IPS Alarm Callback Voice Callback
• Corp. speed dials IPS Pager Voice Alert
• Dir. Provisioning IPS Reservation Call Restrict. Override
IPS Door Camera
ClickNDial IPS Call to Prayer
Administration tools
Call center Quick Num Plan
Other Delog-Relog
IPS Smart Pickup Group
TSSO CUCM Query
Desktop Popup
Missed Calls Alerter Phone Robot
Callback Server
PIN & Pwd Manager
Maintenance & support
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
4. IPS Framework, CTI/Audio Server
.Net 3.5, IIS, JRE 6
Cisco Unified
Win 2003 / Win 2008
Communications Manager
Directories
Databases
Config.
ClickNDial, TSSO, IP Phone Services IPS Administration, Web Directory,
Desktop Popup IPS Pager, QuickAdmin
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
5. Extended and merged source directories
LDAP, AD, SQL, CUCM,
Exchange, Domino, Excel, Text, …
Union, distinct, merge, segment
Reformat phone numbers
Ease search from IP Phone
SMS, T9 search mode,
Touch screen keyboard,
Up to five search fields,
Up to four phone numbers per contacts,
Detail contact form
T9 predictive search
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
6. Active Directory
LDAP, CUCM, Text CUCM
Translation
patterns
Corp.
Dir. Export / Provisioning
Speeddial
Exchange
Domino
Web Directory
Personal
T9, Cius Directory
IPS Popup
Ts keyboard
Outlook
Notes
IPS Global Directory Light
Active Directory, LDAP, CUCM, OLEDB, ODBC, Public Exchange
Folder, Domino, Excel, Text, XML
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
7. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
8. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
9. IPS Global Directory client for Android
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
10. Search and dial from a Web interface
•Multi language
•Themes
•Auto complete
search
•Dialer
•Jabber
integration
coming
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
11. Synchronise Outlook or Notes address book
Synchronise directly on Exchange and Domino
Personal
Exchange Directory
Replicated and crypted
Domino Address books
IP Phone Web Directory
XML application
Exchange 2007, 2010
Notes 8, 8.5
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
12. Display calling contact detail
Reverse lookup
Reformat phone number or search on last digits
Display up to 6 lines of contact info
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
13. Export/synchronization : AD, LDAP, text
CUCM provisionning : User, device profile, line
Active Directory Active Directory,
LDAP LDAP
IPS Global
Exchange Folder
Directory
Domino
Databases
SQL Server,
OLEDB, ODBC
Text file
CUCM
Text, Excel,
XML files
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
14. Provisioning CUCM : End User, device profile, Line
Provisioning CUC : Voice mail account
Active Directory
LDAP
IPS Global
Exchange Folder
Directory CUCM
Domino
• Users
• Device Profile
Databases
• Line
SQL Server,
OLEDB, ODBC Unity,
Unity Connection
CUCM
Text, Excel,
XML files
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
15. • Load speed dials source directory (ex: text, Excel),
• Update speed dials from Web Directory,
• Update translation patterns, via AXL SOAP.
• Multi speed dials / multi partitions,
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
17. Customers’ preferred Click to Call and directory
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
18. • Search contact and Dial :
– Select a number + hot key,
– Personal contacts,
– Search in Directories : AD, LDAP, Notes, …
– Replicate Outlook / Notes address book,
– Outlook addin,
– Lotus Notes (Lotus Script),
– Dial from Web page (tel:)
– Search selected contact in directories.
• CTI optional module :
– Popup (reverse lookup),
– Telephony presence,
– Calendar presence (Exchange),
– CTI control (Transfer, Conference),
– Call history,
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
19. Functions / Packages Free Light Standard CTI
Select and dial
Personal contacts
Addin Outlook
LotusScript Notes
Outlook synchronization
Lotus Notes synchronization
Dial from hyperlink, dial API
Corporate speed dials
Search corporate directories (up to 4) AD, LDAP, Domino
database, Exchange public folder, IPS Global Directory
Global search in all directories
Select and search contact
Popup (search on calling party, when ringing)
Telephony presence
Call history : dialed, handled, missed
Consultation, Transfer, Conference
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
20. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
21. • IP Phone simple and efficient user interface
• Optional Web interface/speed dials
• Support for Extension Mobility
• Centralized and simple administration
• Up to 9 Managers / Assistant, 9 Assistants / Manager,
• Enhanced filtering features …
Adopted and
enhanced by top
French Major AFP Dassault Mondial Assistance
accounts AMF EADS Pacifica
BNP Paribas EDF Production Praxis Servier
Bouygues Immobilier EDF Energies Nouvelles SILCA
BPCE GDF Suez TECHNIP
Crédit Agricole Intespace Total France
CCI Toulouse L’Oréal France Total USA
Comete L’Oréal Hong Kong Vuitton
CR Pays Loire Mairie de Rodez
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
22. User experience
Application menu
and shorcuts to :
consult Mgr,
transfer ,
Redirect to Mgr
Call, monitor,
pickup Manager’
line
Filter status and
toggle
Associated
Managers detailed
status
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
23. Status banner’s icons KEM with BLF
Forward to Forward to personal Monitor and
voicemail number filtering
Other
assistants BLF
Filtered by other
Filtered by ourself assistant
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
24. Assistant ’s IP Phone
Manager’s IP Phone
User interface available in English, German, Spanish, French
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
25. Web interface Additional speed dials Can fit in CUPC tab
Supported on CIUS
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
26. Features list
Assistant filters the calls of the Manager, then transfer the call to the Manager,
Up to 9 Assistants per Manager,
Up to 9 Managers per Assistant,
Full control from Assistant’s and Manager’s IP Phone,
Optional Web Interface to control IPSMA, with personal speed dials
Up to two IP Phones (with shared line) per Manager or Assistant,
Set Filter by pressing a button, button lighten to show the filter is set,
IP Phone banner status to display more filter information,
Associated Assistant can call the Manager’s directly,
Option to filter only external calls,
User manageable white list of up to 99 calling numbers not filtered,
All Managers and Assistants may call directly a filtered Manager, adding an override
prefix,
When the Assistant set the Not Available status, the filter is set to another associated
Assistant,
When the Assistant set Available again, he/she retrieve the previous filters,
Set forward to Manager’s personal member,
Set forward to Voice mail,
Set forward to other number,
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
27. Features list
Do not disturb mode,
Manager pick up filtered calls,
Manager divert not filtered calls by pressing one button,
Assistant divert filtered calls by pressing one button,
Assistant consult Manager by pressing one button,
Assistant transfer to Manager by pressing one button,
Not answered filtered calls can be stored in Manager’s or Assistant’s voice mail,
Set pickup group between Assistant’s group,
Manager/Assistant association and IP Phone settings (Phone Button Template, Softkey
Template, Service URL Buttons, Speed Dial BLF) are set from IPSMA Administration,
Multi-level Web administration,
A Manager/Assistant configuration can be defined in 2 minutes,
Batch configuration mode is supported,
Provisioning APIs available,
Support of primary/backup CTI Manager
Support of publisher (primary) / subscriber (read only backup),
Support of Windows Network Load Balancer or external load balancer,
Optional Host Standby fault tolerant module,
Supports Multi CUCM clusters configuration.
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
28. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
29. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
30. Hot Standby fault tolerance module
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
31. • Forward settings :
– Forward all
– No answer internal
– No answer external
– No answer detect. duration
– Busy internal
– Busy external
• Forward all toggle
• Fwd no answer toggle
• Do not disturb
• List /dial all speed dials
• Edit speed dials
• Lock phone • Edit BLF
• Change PIN code • Line group login/logout
• Clear call history • Change language
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
32. User set an alarm on his phone
Phone number to call or reminder
On scheduled time a popup is pushed to phone
Popup is pushed again until validation or abort
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
33. • Send messages to IP Phone groups from IP Phone or Web
• Push to talk to IP Phone groups (use multicast IP)
• Define groups per locations, device pools, calling search
space, ip address ranges, phone lists, all phones.
• Send message to one to five user defined phone numbers,
• Gateway to send message to Ascom DECT.
IPS Pager Push
Cisco Unifed CallManager
239.0.0.0
P
RT Multicast IP address
Send message Send message
& push to talk
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
34. Book meeting room or any shared resource from IP Phone,
Display information on resources,
Display planning,
Group of users/resources,
Dependent resources.
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
35. Display image of person ringing on IP Phone
Open the door from the IP Phone
Support SIP or legacy Door Openers/camera
Door
SIP door opener
With embededcamera
Cisco CallManager
IPS Camera server
ASP.Net, IIS, JRE
Win 2000, Win 2003
Camera Client
IPS Phones 7921, 7925, 7941, 7961, 7942, 7962, 7945, 7965,
7970, 7971, 7975, 8961, 9951, 9971
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
36. Informs caller when the called party is on line
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
37. • Notify the calling party that the called party is already on line
(but accepts several calls),
• Prompt a voice notification :
• To record a voicemail
• To ring the phone
• Be redirected to a switchboard
• And/or, displays an xml message on internal IP Phone:
• To record a voicemail Audio notification
• To ring the phone Busy Alerter
• To set automatic callbacks Cisco CUCM
Java, ASP.Net, IIS
Win 2000 ou Win 2003
External
caller
Calling IP Phone Called IP Phone
(multiple calls)
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38. Play an announce, while ringing the destination phone
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39. • Plays announces while ditributing calls to
Attendants or Line Groups,
• Redirect on no answer / busy,
• Redirect on closed,
• Schedules per day of week, non working days,
• Includes a small IVR
• Includes call filtering (white or black list)
• Calls and agent statistics
• Statistics reports sent by e-mail
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
40. Legal notification of a recorded call
• Monitors automatically the lines recorded
• Redirect external calls to play a warning message
• Conference outbound calls to play the warning
message
• Send an XML Popup on internal IP Phones
• Display a banner on recorded IP Phones
Your call is going to
be recorded.
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41. Enter the
Voice Alarm alarm’s time
Audio server to program an alarm on 4 digit
Enter alarm hour with dtmf code
Hour confirm by vocal message,
Repeat calls until the party answers
Voice Callback
Audio server to program automatic callback for
busy/no answer line
DECT phones, analog phones, Type 1 to set
SIP basic IP Phones, an automatic
6901, 6911, callback
External callers.
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42. Calls multiple destinations, plays audio message, ...
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43. Alert CTI ports Dial CTI ports
Call
Authorized DN
ATA 186/188
Handler
WebRelay, Modbus/TCP
HTTP
Serv. Socket
Handler
Appl.
Authorized IP
Relay
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
44. Features list
Triggers mode Destinations
Call directory number List of directory numbers
Check authorized calling number List of IP Phones
Plays audio message (G711) List of device pools
Confirmed by DTMF code List of location
Acknowledge audio message List of Calling Search Spaces
Dry contact with ATA 186/188 List of IP address prefixes
IP dry contact (WebRelay, Modbus) Extension Mobility sup:port
HTTP request Directory numbers updated while calling
Check authorized requesting IP address Broadcast or top down
IP dry contact (WebRelay, Modbus)
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45. Features list
Call treatments and recycling Monitoring and reliability
Alert CTI Port display name URL to monitor application status
Plays alert audio message (G711) Control screen displays Voice Server's status
Retry on no answer Control screen displays alert's status
Retry if not listen a minimum duration Alert detail status, with failed cause
Retry if no valid DTMF code entered Alert simplified logs
Drop calls forwared to extenal destinations Hot Standby fault tolerant server
Override IPSMA fillter
Drop current call on busy line
Maximum retry parameter
Delay between retries parameters
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
48. Creates a pool
of dial Cti
ports
Alert CTI ports parameters,
created automatically for
each alert
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49. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
50. www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
51. Voice Server
status
Simplified
execution logs
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52. Current alert
status, stop
command
Result of alert by IP
Phone/destination,
with failed cause
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53. Plays help
message CTI ports
Attendant
(authorized DN)
Call Restr.
User Override
Hit DTMF:
number to call
Eventually adds
* : clear
external and
# : dial
international
prefix
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54. Attendant CTI ports
(authorized DN)
Busy
Call Restr.
User Override
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55. Automate Extension Mobility login from the PC
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56. Extension Mobility automatic login
Login when opening Windows session
Logout when closing Windows session
Logout when session locked or hibernate
Logout (by CUCM) a defined time
Run an external application (Agent Desktop) on login, logout, …
Getting CUCM userId :
Use Windows login as CUCM userId
Search CUCM userId by Windows login on a LDAP or AD directory
Ask user to enter it the first time
IP Phone to use for login :
Automatically detects the IP Phone on which the PC is connected (CDP, LLDP)
Ask the user to enter the IP Phone directory number
Login on last IP Phone
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57. PC application
Run on .Net 1.1, 2.0, 3.5
Run on Windows XP SP2/SP3, Windows 7, Citrix compatible
CUCM publisher CUCM subscriber Load balancing on
primary and backup
CUCM servers
Extension Mobility, Seviceability, AXL SOAP
Use Ext. Mobility WS
TSSO
Use RIS WS
CDP or LLDP
capture
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
58. Displays calling party’s info
Agent can select the party
Agent handles multiple calls
Calls and Agents statistics
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59. Manage CUCM dial plan ranges
Synchronized with CUCM
Search available and least used numbers
Report dial plan usage
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
60. Save Extension Mobility users status
Logout all or selection of the IP Phones
Login again IP Phones
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61. CUCM Database management tool – advanced user
Tables contents
Assisted Query
Export
Batch update
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
62. Generates random PIN code / password and sends
an email to CUCM users
Check PIN code expiration date
Check non trivial PIN code / password
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
63. When a call is not answered send an email to the
user called
For a hunt group send the email to the supervisor
Check conditions :
Initialy called number
Forwarded on no answer
Forwarded to voice mail
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
64. Popup Web or Rich client CRM applications,
Run independently from call center application,
Popup on ringing, answer or dialing,
Reformat calling phone number,
Call History.
IPS Framework ISP
Cisco CUCM & CTI Server
External
caller
CRM application
Desktop
Popup
Called IP Phone
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
65. •Web Callback
•IVR Callback
•Agent desktop Callback form
•Handles No answer, busy
•Handles group and personal
programmed callbacls
•Blending option
•On going calls monitoring
•Historical statistics
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66. •Based on IPS Pager technologie
•Push prayer announcement
•Time of day is calculated depending of city’s location
•Take advantage of multicast IP address
•Push image on IP Phone
•IP Phone XML settings
•Activate
•Short notification
•Long notification
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67. •First year included in product price,
•13% price for additional years,
•Minor and major updates,
•Level 2 and 3 support,
•4 hours answer delay for priority 1 issues,
•Open from 9am to 7pm, Paris time,
•Email / phone / WebEx support,
•Zendesk forums / ticketing tool > quickly evolving
•Telisca products source code is available from ‘Agence
pour la Protection des Programmes’.
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