This position provides phone customer service and sales support 24/7 with rotating shifts. The role requires excellent communication and sales skills to resolve customer issues, exceed sales targets, and improve customer satisfaction. Candidates must have a minimum of 6-12 months experience in technical support sales and be able to demonstrate strong problem-solving, time management, and customer service abilities. Key responsibilities include achieving sales quotas, assisting customers, demonstrating ownership of issues until resolution, and maintaining high quality support through all customer interactions.

1. Position Summary
Provide a high quality phone customer service and sales support for end-user customers. Should know
how to excel and exceed customer’s expectations by going the extra mile even in moderately stressful
situations. Must be experienced in Technical Support Sales and must have an excellent sales record.
Job Specification:
 Position – Executive - Technical Sales
 Service hours– 24*7 , Rotational Shifts (Mostly Night Shifts)
 Qualification – Graduates in any stream/ Undergraduates
 Experience –6 to 12 months of international Technical Support’s Sales experience.
Pre- Requisites:
 Must have attained at least 18 years of age.
 Must have excellent communication/Accent/ interpersonal (verbal & written) skills.
 Should be willing to work in 24*7 environment.(Mostly Night Shifts)
 Any Graduate/ Undergraduate with at least 6-12 months of International BPO (Technical Support Sales) experience
 Need to have the zeal and the knack to sell client’s products and services over the phone.
Soft Skills/Communication Skills/ Technical Knowledge/Skills:
 Excellent communication skills
 Should be well versed with Technical sales pitching, computers, basic keyboarding skills & fair knowledge of
browsers
 Prior experience of sales: Technical Support Plan Sales.
Job Responsibilities
 Be responsible to achieve and exceed sales targets,deliver a high quality, customer-driven, sales and support service
resolving customer enquiries at the first point of call wherever possible.
 Assist customerin resolving any open requests for support,assistance,information on upgrading etc.
 Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and
willingness to resolve customer requests orqueries.
 Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as
crucially important during each and every customer support engagement, Whether voice or non-voice.
 Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible
during the first contact.
 Ability to assess customersentiment at all stages during the communication, to take the lead in escalating an issue
on behalf of the customer and to arrange for a supervisorto mediate in the interaction if deemed necessary by you or
if requested by the customer.
 Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst
working towards achieving agreed operational targets.
 Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve
customer issues (escalation points,knowledgebase tools, internal applications etc.)
 Handle and process all non-voice transactions in the required target turnaround time.
 Will be responsible to sell client’s products & services (Technical Support Plans an Other Products) to the customers
and will have monthly sales target to achieve.