1. PATRIK STEWART
patrikstewart@gmail.com
111 Presley Ave. LinkedIn (416) 285-0213
Toronto, ON M1L 3P9 https://ca.linkedin.com/pub/patrik-stewart/63/72/311 (416)779-6122
PROFILE
Team Leader/Member, Technical Sales and Customer Service professional with over 14 years of
experience in customer service and sales. Reporting and responding to Management having proven
ability of analyzing and resolving customer concerns using established procedures, examining
pertinent information to determine validity of customer complaint to determine responsibility and
remedy for errors and resolution. Ontario Certified General Machinist/Apprentice. Proficient in
Windows, MS Word, Excel, Lotus Notes/Lotus Notes Traveller (BB and Android), SAP, Citrix, Valid
passport and Drivers Licence. Highly effective providing excellent levels of customer service in
person, by phone, Skype and in writing.
COMPETENCIES
 Installation, commissioning, troubleshooting and training on Electro-mechanical equipment including but
not limited to pumps, valves, actuators, high Speed Centrifuges for wastewater, pharmaceutical and
manufacturing applications, UHV coating applications and pumps, Ophthalmology, Diagnostic and Medical
equipment
 Excellent levels of rapport with clients and co- workers. Extensive emergency after hours and weekend on-
site technical support national and internationally (Europe and United States)
 Ability to look at situations from several points of view. Resourceful and strong analytical skills.
 Ability to mediate and resolve service and sales inquiries and complaints. Excellent conflict resolution
skills. Very strong professional time management and organizational skills
EXPERIENCE
Installation Supervisor/Operations Management ACORN STAIR LIFTS 2014 - 2015
 Supervised installers/Managed day to day stair lift operations.
 Improved the operational systems, processes and policies in support of the organizations mission
through recruitment, RMA implementation policies and procedures and Field Service development
 Managed and increased the effectiveness and efficiency of Support Services ( IT and Tech Support),
through improvements to each function as well as coordination and communication
 Responsible to respond to customer service requests and ensured successful resolution of issues and
concerns.
Technical Sales-Customer Service-Toronto AQUATECH, Concord ON 2013-2014
 Optimized service related issue by producing interaction training and service videos for Customers
Technical Sales, Toronto Region for submersible pumps, generators, Dry Prime series by-pass pumps
 Generated leads through prospecting with cold calls and advertising. Co-ordinated logistics (by-pass
procedures, operations, installation) of an order from its receipt, order entry, quote, order status, tracking to
its installation.
 As part of a team, provided support to the customer service call centre. Responded to customer requests.
Troubleshoot and gather information from Customers to identify causes of Customer problem and/or
dissatisfaction and determines appropriate course of action to ensure positive results. Initiates service
requests and records related information and ensures follow up.

2. PATRIK STEWART patrikstewart@gmail.com (416)779-6122
Technical Field Customer Service /Sales Representative,
Preventative Maintenance Technician/Liaison (Edger Division)
Business Co-ordinator for Extended Service Programs
INNOVA OPTHALMICS. Toronto, ON 2006 – 2012
 Extensive travel to customer field sites in Ontario and Eastern Canada
 Acted as Edger liaison/bridge between clients and Innova installed Edger base: addressed customer
inquiries for maintenance and optimal processing environments,
 Marketed edger related peripherals through in house advertising stratagems, implemented start up and
maintenance videos as an initiative to assist in telephone Customer Service issues. Created site specific
training courses. Initiated RMA Edger program. Employed CRM and CITRIX modules to enhance service
and sales.
 Systemized and initiated BID (built in Data) testing, and calibration of the entire range of Nidek Edger
products, including Blockers, tracers, tooling: overhauling and rebuilding of all NIDEK Edger related
equipment
Technical Field Service Representative ALFA LAVAL CANADA, Toronto, ON 2004-2006
 Service liaison between key clients and the company: ensured seamless communication strategies:
addressed customer technical questions outlining mechanical repair timeframes , procedures for
accomplishing objectives and allocation of resources
 Travel throughout Europe and USA, Ontario and Eastern Canada,: provided excellent levels of service,
consultation, equipment specification expertise, and related support
 Performed maintenance, functional testing and calibration of centrifuges and electronic controls: co-
ordinated the administration and development of `Performance Maintenance Agreements ‘for customers
with high-speed centrifuge and decanter processing equipment: maintained detailed and up-to-date
maintenance and service records
CRAFTSPERSON JOURNEYMAN, UNIVERSITY OF TORONTO, Toronto, ON 1989 – 2004
 Co-ordinated day-to-day workshop operations, job costing, materials sourcing work order scheduling, time
logistics, technical support and customer consultation: created Medical Sciences marketing program to
increase shop sales and service initiatives for non-traditional shop services, increasing revenue: provided
supervisory directives to Craftsperson’s and Apprentices: provided, instruction, supervision to +120
engineering students in the Student Machine Shop practicum for the yearly Formula and Solar car
competitions.
 Designed, inspected, repaired and re-manufactured Medical laboratory equipment and apparatus, UHV
vacuum and leak detection equipment. Manufactured complex production and prototype components.
 Utilized diverse equipment and resources including, but not limited to: Lathes (36 to 60 in. swing),
Horizontal/Vertical Milling Machines, EDM, Grinders, Drill Presses, Band Saws, Welding (TIG, MIG, SS,
Aluminum Nickel and Aerospace alloys)

3. EDUCATION
Nidek CO.Jp, Edger Service Engineer, Gamagori Jp
Alfa Laval Sweden, Centrifuge-Decanter Service Engineer, Lund Sw
Electro-Mechanical Technician, George Brown College, Toronto, ON
Mechanical Drafting and Design. CNC/CAD/CAM, Centennial College, Toronto, ON
Certified General Machinist Certification, MTCU, Toronto, ON
Machine Shop Technology, George Brown College, Toronto, ON
Canadian Armed Forces – Infantry: Honourable Release
References provided upon request