1. Ibrahim Abbas
4 Townley Crescent
Brampton, ON, L6Z 4S7
Tel: (416) 880 - 4659
OBJECTIVE To obtain technical corporate position in the telecom field
HIGHLIGHTS of QUALIFICATIONS
• Excellent analytical skills, coupled with strong ability to produce detailed
project documentation
• Extensive experience in the telecommunication field, specializing in the
installation and service of Telephone Systems and Network Equipment
• Excellent problem-solving skills
• Strong communication skills
• Strong planning and management skills
EDUCATION
Post-graduate courses in Electronics and Communications Engineering:
. Computer Communication Networks
. Digital Signal Processing
. Information Theory
. Communication Switching Systems
. Queuing Theory
Faculty of Engineering, Cairo University
Diploma of Higher Studies in Electrical Communication Engineering
Faculty of Engineering, Cairo University
Degree of Bachelor of Electronics and Communications Engineering
Faculty of Engineering, Cairo University
My qualifications have been evaluated by University of Toronto as equivalent.
WORKING EXPERIENCE
Network Administrator
D+H / M1S
(2006 – 2015) Toronto, Ontario
• Provide day to day computer support to end users and managing projects and tasks as
assigned by the IT Manager.
• Under the Direction of the IT Manager, plan, organize all aspects relating to the
computer systems and related 3rd party relationships with potential and actual system
vendors.
• Participate in the management of Local Area Network (LAN) in the local offices as well
as providing support for all elements of the Network Infrastructure from server to
desktop, including but not limited to server support, desktop support, end-user support,
and user education.

2. IBRAHIM ABBAS (416) 880 - 4659
• Assist in the development of a long-term network operations strategy with redundant
fail-safe systems to ensure operations are not impacted by events outside of the
Company's control.
• Implement disaster recovery programs and processes.
• Provide helpdesk support directly or through 3rd party service provider.
• Analyze, troubleshoot, account for, reports on and resolves either internal or externally
any technical issue that hinders work flow and productivity.
• Manage software maintenance renewals and memberships
• Assist with the annual IT capital spending budget process and strategic direction
•
. Install or upgrade, configure and support all PBX equipment and associated hardware /
software including the voice mail systems, the automated call distribution system (ACD), the
interactive voice response system (IVR), and the computer telephone integration system (CTI)
. Oversee the planning and execution all changes that affect the voice network environment,
including but not limited to application upgrades, system configuration changes, infrastructure
changes, software programming, supporting ACD and CTI systems, networking and
telecommunications engineering.
. Provide primary technical support for the VoIP system, including system upgrades, system
optimization, reprogramming and reconfiguration.
. Works with Information Technology groups as required to ensuring consistent, coordinated
and effective functioning of systems/applications.
Senior Systems Application Engineer
NORTEL ( 2000 – 2006) Toronto, Ontario
. Collaborated with customer and other Nortel teams to define network
requirements & review and validate engineering design.
. Responsible for end-to-end network solutions and implementation.
. Specified service quality deployment objectives.
. Provided onsite / remote consulting support as required.
. Maintained skills tracking & commitment forecasting.
. Nurtured customer's satisfaction.
. Provided training and support to junior engineers.
Change Application Engineer
NORTEL (1996 – 2000) Toronto, Ontario
. Insured that all field hardware design has adequate content for implementation
(i.e. proper classification, Engineering Change implementation notes, etc).
. Provided the planning information (field population, costs, implementation
strategy) necessary to cut in all Carrier networks & Wireless field affecting
hardware changes.
. Developed an order generation process for international sites undergoing
baseline audits.
. Provided Manufacture Discontinue, End of Life, Last Time Buy support for
wireless and PCN product.
. Actively lead and supported customer satisfaction / loyalty initiatives/ efforts.
. Visibly lead and supported initiatives by the regional directors towards achieving
a zero quantity of overdue orders and Material on Loan level.
Network Technician
Page 2

3. IBRAHIM ABBAS (416) 880 - 4659
NORTEL ( 1994 – 1996) Washington, DC
• Installation, Testing, Provisioning and
Troubleshooting of DMS 100 switch equipments
• Installation and testing of Carrier equipments OC 3,OC12, OC 48
• Assisting SAE in provisioning jobs for Bell Atlantic Region
Using NORTEL Direct and NT Access
TRAINING COURSES & CERTIFICATIONS
NORTEL CERTIFICATES
DMS100 Super Node Provisioning
DMS100 Super Node Hardware Architecture
Understanding of Emerging Wireless Technologies
Understanding of IP and Voice over IP
Data and Internet Communication, Business Focus
DMS100 Super Node Hardware Testing for Extensions
NT Only Super Node Operational Testing
NORTEL Technical Education Center
Certified: Installation and Maintenance of AVAYA Merlin Magix & Partner
Toronto, ON.
Installation, maintenance and projecting course in electronic PABX type TBX
PHILIPS Telecommunication Center, Holland
Installation, maintenance and trouble shooting of digital telephone system
San Francisco, California, U.S.A
Microcomputer and P.C. Servicing
George Brown College. Toronto, Ontario
Page 3