1. E D I T H K I N D R A C H U K
Mobile: 647 963 8299 – 187 Brookside Drive, Toronto, M4E 2M5 – ekindrachuk@me.com
Linked In: http://ca.linkedin.com/in/edithkindrachuk
Strategy, Program/Project/Change Management, Operation Excellence Skills and Experience with a Customer
Centric, Quality Delivery Focused Approach and demonstrated Value Added Results
“Edith is recognized in her organization and beyond as a true leader and an agent of change – and someone who gets the
job done. She sets high standards for herself and her staff and engages with the business successfully to create bold and
innovative solutions, while never losing sight of the business objectives. She fosters dynamic and productive work
environments that top IT performers – employees and consultants – look for and can excel in. Overall, Edith’s managerial
abilities will prove a strong asset for any large organization with an ambitious IT transformation program”. - Yvon Berube
Logimethods President &CEO (LinkedIn)
“Edith was a pleasure to work with in more ways than one. She displays consistent leadership qualities and is viewed as fair,
ethical, and flexible while keeping the goals of the enterprise in mind….” – Jean Batista, Director Information Services at
SABMiller (LinkedIn)
Ø Conceptualization to Delivery
Ø Program/Project Management
Ø Process Implementation &
Reengineering
Ø Six sigma
Ø Change Management
Ø Strategic Planning
Ø Architecture & Infrastructure
Ø Team Leadership
Ø Business Intelligence
Ø ITIL
Ø eCommerce
Ø Offshoring & Outsourcing
Ø Vendor Selection & Management
Ø Data Center Consolidation
TECHNOLOGY LEADERSHIP RESULTS
$2M+ savings by providing system efficiencies (upgrading JDE World to One World), consolidating
90% of infrastructure and application in data center, rationalizing applications (from 23 to 13) and
offshoring support activities (Argentina, India)
Over 80% improvement in system performance by implementing SLAs with necessary
infrastructure, application and database upgrades and improvements which provided significant rise
in service quality and customer satisfaction
Consistently provide less than 1% turnover staff (4.69/5 Gallup survey results) and transform team
from a cost center to a solution and revenue generating business partner
Initiated, conceptualized and delivered an eCommerce strategy. Customers’ on boarding cycle
was reduced by over 50%, eErrors to less than 2% (from 10%+) and eCommerce penetration
increased from 37% to 50%+ (within 1 year). Awarded in both 2007 and 2008 the best Canadian
(GHX) eCommerce supplier of the year
70%+ drop in incidents implementing a governance model with prioritization and KPI
measurement (Altiris and Jira implementation included)
Initiated and spearheaded the concept, design and delivery of a Business Intelligence
solution (Cognos 7) resulting in new revenue opportunities (Analytical client and supplier score
cards), increased operational efficiency (management of inventory levels with sale cycles) and
reduce risks of product portfolio (supply chain score cards, product turn over cycle)

2. 2
PROFESSIONAL HISTORY
Reliance Home Services, January 2015 – May 2015
DIRECTOR, IT OPERATIONS, INFRASTRUCTURE & SUPPORT (Contract)
TECHNOLOGY LEADERSHIP AND STAFF ENGAGEMENT
• Oversaw the design, delivery, day-to-day operations and continuous evolution of IT infrastructure and
Application Support for Reliance
• Vendor management: Ensured availability of mission critical Infrastructure services including servers,
storage, networks, email, backup, security, Citrix services, active directory, database infrastructure, incident
response processes (helpdesk), monitoring, and overall quality of operational response to issues.
• Insured and quickly improved team motivation with projects prioritization, detailed resources allocation and
reviews of responsibilities
PROJECT/PROGRAM MANAGEMENT (SERVICES AND SOLUTIONS DESIGN & DELIVERY)
• Led the implementation of a vertical split in the existing Avaya Core deployed at previous sister company
including a migration and upgrade of 6 locations to an independent Avaya Aura R6.x complete solution
(One-X, WFO, WFM, CMS, Avaya AES/CM/SM integration to Upstream Works IVR/Screen pop application)
• Led (with Compugen services) the implementation of a network cutover to new Core Network infrastructure
and security. This project included the extension of Active Directory environment to new services platform,
management of vendors contracts split, new configuration of Citrix web interface
• Assigned responsibilities, resources, set expectations, managed IT financial portfolio an motivated teams
toward projects successful achievement
• Led the IT integration of new purchased company (infrastructure, data storage and access, office
relocations, telephony…)
Points.com, Toronto May 2014 –December 2014
DIRECTOR DELIVERY SERVICES (Contract)
LEADERSHIP, STAFF ENGAGEMENT & ORGANIZATIONAL DEVELOPMENT
• Reorganized the division by:
o Defining its value proposition
o Analyzing strengths, weaknesses, opportunities and threats (SWOT)
o Re-defining and updating core processes and its matching organization
o Reviewing roles and competencies (gaps) and hiring new resources
o Ensuring back ups, training and succession plans
o Re-engaging team’s morale and performance
EFFICIENCY AND SYSTEMS IMPROVEMENTS
• Led the implementation of a governance model to support the company’s largest revenue generator–
Process was partially re-defined, compliance tracked and aligned with audit requests
• Provided recommendation for 2015 goals and objectives definitions and measurement
• Member of the steering committee responsible for the development of a new generation of products and
platform

3. 3
PROJECT/PROGRAM MANAGEMENT (SERVICES AND SOLUTIONS DESIGN & DELIVERY)
• Developed a project management framework:
o Raised expectations, accountabilities and performance recommending an enhanced delivery model
aligned with the product development team (integrating an agile environment within a waterfall
context)
• Responsible for the successful delivery/integration of Points platform and products to global clients within
PCI and SOX environments (Including customers and end users subsequent support activities)
Transat A.T. Etobicoke, Ontario – 2010-May 2014
SENIOR DIRECTOR SOLUTIONS DELIVERY
TECHNOLOGY LEADERSHIP AND STAFF ENGAGEMENT
• Reorganized and adjusted the local and dysfunctional IT structure, roles and competencies within 1 year for
a team of 18
• Improved work-life balance by trading desktops to laptops and allowing work from home
• Developed career, back up, training and succession plans for each team member
• Built team morale and performance
• Personally combined 3 senior leadership roles into one that I am now assuming
• Joined HEDNA (Electronic Distribution for the Hotel Industry) as a member and contribute to multiple
working groups (Connectivity and payments)
EFFICIENCY AND SYSTEMS IMPROVEMENTS
• Initiated and insured the completion of a reverse engineering exercise (1 year) in order to document the
current legacy systems and eventually reduced systems crashes by 80% within 1 year
• Upgraded and consolidated infrastructure in data center located in Montreal
• Led the implementation of all necessary environments (development, testing, staging and production) to
ensure a standard application development cycle
• Enabled first ever analytical capabilities by providing a data mining solution identifying potential
opportunities for growth, clients and suppliers behavior and financial challenges and patterns
• Redefined and negotiated a new contract with Softvoyage to allow the distribution of products and services
to the websites of Transat network of agencies (600)
PROJECT/PROGRAM MANAGEMENT (SERVICES AND SOLUTIONS DESIGN & DELIVERY)
• Raised expectations and accountabilities introducing and applying Project Life Cycle and its Governance
within 3 months and built executive confidence in delivering quality on time and within budget
• Insured IT service –oriented management aligned with audit requirements by designing a governance
model and adding automated solutions (Altiris and Jira)
• Led the implementation of a web solution allowing the company to offer global clients dynamic hotel rates in
addition to the current contracted rates. Resources were both managed locally and offshore (Sri Lanka)
• Led workshop sessions with the business stakeholders to create a capability maturity model as a based
against the company strategy and objectives.
• Designed a 5 year technology roadmap and initiated the staged and modular delivery (Business case with
all projects identified were presented an approved by board)
• Led the implementation of an Extranet redesign (SharePoint) utilized by 600 Travel agencies across the
country

4. 4
Johnson &Johnson Medical Products. Markham, Ontario – 2004 –Dec 2009
DIRECTOR INFORMATION TECHNOLOGY
(Manager 2004-2005, Director 2006- Dec 2009, acting Canadian CIO at the global CIO council for the J&J
Medical and Devices group of companies 2008-2009)
EFFICIENCY AND SYSTEMS IMPROVEMENTS
• Re-engineered the applications support process, which resulted within one year in 75% reduction of support
requests.
• Championed standardization by designing strategic and operational governance model within the IT
department and in alignment with the business organization.
REVENUE GENERATION & SAVINGS
• Provided 1.4 Million cost-avoidance within 1.5 year by enabling new tools and processes, rationalizing the
number of applications from 23 to 13 and stabilizing the ERP system (JDE One World).
• Consolidated 90% of systems/applications in the US data center.
• Created offshore development strategies annually saving 350K with resources in Argentina and India
• Redesigned the IT annual operating budget (8 Million) in order to proactively identify opportunities and
efficiently managed the distribution of costs to service partners. Delivered 600K savings within1 year
LEADERSHIP & ORGANIZATIONAL DEVELOPMENT
• Acted as the Canadian CIO within global council and participated in the redesign a new global IT
organization resulting in 20% IT budget savings and several global competencies centers
• Supported multiple franchises and shared service partners (i.e.: Supply Chain division -Distribution Center,
Customer Care, Inventory planning- and Finance).
• Coached IT resources into senior level positions. 20% of resources were nominated and selected to the J&J
University Management program ( only 10 candidates per year were selected globally)
• Managed consistent team satisfaction results (last 2 Employee Engagement survey (Gallup) results of 4.54
and 4.69 within a scale of 5)
PROJECT/PROGRAM MANAGEMENT (SERVICES AND SOLUTIONS DESIGN & DELIVERY)
• Initiated, recommended and spearheaded the implementation of a Business Intelligence solution (Cognos)
• Led IT strategic and operational planning to achieve business objectives by fostering innovation and
managing our projects portfolio (over 60 IT/business local and global initiatives per year).
• Conceptualized and implemented an eCommerce strategy. Customers’ on boarding cycle was reduced by
over 50%, eErrors to less than 2% (from 10%+) and eCommerce penetration increased from 37% to 50%+
(within 1 year). Awarded in both 2007 and 2008 the best Canadian (GHX) eCommerce supplier of the year
Brascan Media: Toronto, Ontario – 2002-2004
SENIOR BUSINESS ANALYST
PROCESS MODELING
• Responsible for managing focus groups, gather and write requirements specifications and
detailed functional test plans for the design of websites or web applications
• Actively participated in data and business modeling (Expertise in UML - Use Cases, Sequence
Diagrams, Activity Diagrams, etc.

5. 5
Pivotal Inc.: Toronto, Ontario – 2000-2002
CRM CONSULTANT/BUSINESS ANALYST
CONSULTING SERVICES
• Provided consulting services to clients for Business Analyst, Project Leader and Developer
roles in the design and implementation of Pivotal products (CRM platform)
• Led requirements gathering and JAD sessions with clients’ business units. Monitored all
phases of project implementations working closely with all levels of management, end users,
IT staff and development teams
Other experience
Royal Bank: Toronto, Ontario – 1998-2000
TECHNICAL SYSTEMS ANALYST
• Presented with two (2) Special Achievement Awards for contribution to the Royal Bank’s
successful Y2K and E-form distribution programs (mainframe environment)
EDUCATION
Post-Graduate Diploma in Applied Information Technology
Information Technology Institute (Toronto): 1998
Advanced Applied Research
University of Lyon 2 (France): 1991, Specialization in Cognitive Psychology
Lectured in the University of Rio de Janeiro (PUC)
Masters of Psychology
University of Lyon 2 (France): 1989, Specialization in Cognitive Psychology
Masters of Psychology
University of Lyon 2 (France): 1988, Specialization in Clinical Psychology
PROFESSIONAL DEVELOPMENT
Bilingual - French and English (Proficient in Spanish and Portuguese)
Member of HEDNA (Electronic Distribution for the Hotel Industry)
Certified ITIL V3 Foundation
Strategic Marketing and Advertising: Big Picture Framework training
J&J Green Belt Lean Training
J&J Six Sigma training for Leaders
J&J Management Fundamental II
TOGAF training (Architecture framework)
Pivotal Training and Certifications
Workflow modeling
Object Orientation for Business Analyst