1. Luke Smith
2030 Wildts Battery Blvd, James Island, SC 29455
Cell: 843-810-6595 | Email: luke.smith@rhi-ag.com
Project Management
15 Years Experience in Sales, Marketing, and Technical Services within the steel industry
Excel in solving problems and taking initiative
Organizational and Personal leadership/sales and marketing support/Excellent computer skills
(Microsoft Office)/staff training and development
Self-motivated sales and marketing professional offering extensive and successful leadership skills in
the refractory steel industry. Successfully integrate solid management, business development,
personal leadership and technical expertise in pursuit of bottom line goals and objectives.
Additional areas of expertise include:
Staff training and development Equipment Installation
Budgeting and financial reporting Strategic Planning and Implementation
Sales, Marketing and business Development Technical Problem-solving/Troubleshooting
Communication and rapport building Policy / Procedure development
Mechanical & Technically skilled w/RHI equipment Safety Management & development
Experienced in all major refractory areas:
 EAF (DC & AC) EBT and runner
 Ladles (including slidegate) brick and precastbottoms, workingand permanent linings, well block, plug
block…
 LMF (bottom stirring, top lance, EMS)
 Degasser (Tank Degasser)
 Tundish (CCM with metering nozzles, SES, SEN, ladle shrouds, permanent and working linings)
 Machines (Gunning, Dryvibe, Tundish spray, and Preheaters)
Professional Experience
MARKETING MACHINE ENINGEER | RHI US LTD | 2011 - CURRENT
 Interface between sales and marketing for machinery
 Developed, implemented and conducted customer presentations and machine training
 Inventory management for all North Americanmachines and spare parts
 Created spareparts inventory in the Savannah warehouse and reducing turnaround timeon
malfunctioning equipment by 20%
 Developed and Implemented procedures for requesting new equipment and parts for US and Canada
 Manage new equipment projects and installs for the southern USA
 ProjectManager for the firstEAF terminator and laser scanner installed inthe US (ThyssenKrupp,
Mobile, AL)
 Set up new vender to refurbish machines in FortSmith, AR (Butler and Cook) to reduce turnaround time
and freight costby 10%
 Designed machine checklistand maintenance listfor refurbished machines
 Developed machine availability list, RFM, and unassigned inventory procedures
 Developed, coordinate, and conduct all machinetraining program for sales and service located inthe US
and Canada
____________________________________________________________________________________________________________________________________________
SALES ACCOUNT MANAGER | VEITSCH-RADEX (RHI) | 2004 - 2011
Sales Manager Southeast USA
 Customer Base
 Nucor Berkeley –
 During the firstyear improved customer EAF bottom lifeby 20%

2. Page 2
 Designed and installed firstever 100% monolithic ankerharth bottom incustomers DC
EAF. Reducing relinetime from 3days to 1day and saving the customer $400,000
per/yr by eliminating stadium brick design. Also, improved heat transfer to steel
vessel and reduce strainon steel work.
 Nucor Darlington
 RHIproject leader for the 13QC tundish slidegate and black refractories to help
customer improvesteel quality and expand business into the SBQ steel market
 CMC Steel Cayce
 Designed EBT surround block and upgraded taphole to reduce consumptionby 50%
($120,000/yr)
 Improved the EAF workingliningquality and set heat life record with over 2100 heats
and reducing CPT 15%
 Gerdau Charlotte
 Reduced customers fettling 2lb/ton
 Improved relationship and increased sales from $300,000 to $1,000,000/yr
 Increase sales with consistentyearly growth over 10%/yr
 Recipient of 9 Salesman of the month award for surpassing goals
 Established RHIpresence and built lasting relationship with all customers
 Annual budget, forecasting, and Inventory Management
 Monthly travel reportincluding customer data and steel production
 Initiated and coordinated all product trials
 Managed two servicetechnicians with ongoing responsibilities as well as continued development and
training
____________________________________________________________________________________________________________________________________________
SERVICE TECHNICIAN | VEITSCH-RADEX AMERICA (RHI) | 2002 – 2004
Accounts: Nucor Hickman, Nucor Yamato, Nucor Jackson, Nucor Decatur, Nucor Birmingham, MacSteel
Fort Smith, Arkansas Steel, IPSCO Mobile, ACIPCO, Gerdau Jackson, Gerdau Cartersville
 Reported to the sales account manager coveringthe Southeast USA.
 Worked closelywith customers to help progress relationship
 Inventory management
 Conducted producttrials and reported results
 Data and consumption tracking with all RHI products
 Assisted with installation for all RHI Products in all process areas
 Troubleshootingand problem solvingfor all refractoryrelated issues
______________________________________________________________________________________________________________________________
SERVICE TECHINICIAN (Nucor Hickman) | NORTH AMERICAN REFRACTORIES COMPANY | 2001 – 2002
Tundish Technician
 Installed safety and workinglining (precast and spray) assisted in converting to dryvibe workinglining
in 2002
 Installed SEN and stopper rod / Installed and setup operating mechanism for stopper rod
 Installed TC (evaluate temps between workingand safety linings) and temp probes (evaluate steel bath
in tundish)
Education
2000 Highland High school
2001 Arkansas State (Business)
2004 Refractory TrainingVienna Austria
2004 Refractory TrainingTechnology Center in Leoben
2008 Dale Carnegie Leadership and sales training (finished Firstinclass as voted on by peers)
2010 RHI Leadership and Management training Chicago
2010 OSHA Safety (updated annual)
2011 Karrass Effective Negotiating
2013 Process Matrix softwareand programmingfor Laser equipment (Terminator gunning a scanning)