1. 1
Ajay Kapur
[Abstracted Resume: page 1/3]
Biography
Mr. Kapur has been a contributing member to the Information Systems and Technology domain for 20 years, developing a status
based on trust, integrity, and thoughtfulness [for his peers, clients, and community]. He has often been overheard suggesting "...the
best is the least we can do..."; a personal motivation that lends itself to exceeding expectations, driving a measurable value-proposition,
and redefining relationship building internally and externally. Ajay has been described as a seasoned technical data centre
executive with careful, thoughtful people skills and refined verbal and written proficiency.
Clients
Expertise
! Data Centre Migration and Relocation ! Data Centre Service & Operations Mgmt
! Server Virtualization and Optimization ! Global Resourcing and Vendor Mgmt
! Organizational Eng & Transformation ! Business Engineering Economics
! Strategic Planning ! Outsourcing, Co-location & Dc Build
! Business Development Executive ! IS/IT Coaching and Mentoring
Association
! RCMP and Canadian Security Intelligence Service Clearance: Level 2
! Member of the Project Management Institute, number: 161686
! Member of the United States Software Project Managers Network, US Navy
! Associate Member of the Inst. for Electronics and Elec. Engineers (IEEE)
Education
1. Masters cert in Information Systems Project Management, York University Executive
Development, November 2001
2. Bates Project Planning & Control Methodology, York University Exec Development,
November 2001
3. Fundamentals of ITIL, XDL Intervest Learning Service, Toronto, Ontario, May 2001
4. Capability Maturity Model (SEI-CMM) – including SW/P-CMM, CMU, June 1999
5. Continuous Risk Management, United States Dept of Defense, SEI., June 1999
6. Advanced Fundamentals of Project Management ACC Technology Transfer Solutions,
Waterloo, Ontario, May 1999
7. Advanced Systems Testing Methodology, MLI Information Systems Training, April 1999
8. Advanced Technical Requirements Gathering and Analysis, Lockheed Martin IS
Technology, March 1999
9. Effective People Management in Information Systems, ACC Technology Transfer
Solutions, Waterloo, Ontario, December 1998
10. Canadian Securities Exam (Hon.), Canadian Securities Institute, September 1996
11. Bachelor of Arts & Science (Hon.), Univ.of Toronto, September 1994
Engineering and IT Processes
XP, Extreme Programming • RUP, Rational Unified Process, v2002
CMM, Capability Maturity Model, SEI-CMU • SDPP, Schedule Driven Project Planning and Control
BPMM, Bates Project Management Methodology • IDEAL, Initial Diagnostic Establishing Action Oriented Learning
MITP, Managed Implementations for Total Project Execution (part of WSDDM-IBM)
PRODIGY, Prescribed Rationally with Decision-integrated General Practice
RDPP, Resource and Requirements Driven Project Plan and Control
PROMPT, Project Resource and Organizational Management

2. 2
Ajay Kapur
[Abstracted Resume: page 2/3]
Experience: August 1993 to Current
1. IBM Canada – Associate Partner, Technology Services, May 2013 to current
2. IBM Canada – Delivery Executive, Site and Facilities Services, August 2010 to May 2013
Assignment[s]:
a. Program Executive [Acting VP, TD BDG] TD Barrie Data Centre Migration and Relocation – Consulting In Progress
b. Migration Consultant, TDI/TDAF Barrie Data Centre Migration and Relocation – Consulting In Progress
c. Lead Infrastructure Executive, Chatham Health Information Systems
d. Lead Technical Consultant, Ministry of Finance, Government of The Bahamas
e. Chief Migration Strategy Consultant, City of Surrey, Data Centre Strategy and Migration Development
f. Lead IT Architect, Sun Life Data Centre Migration and Relocation
g. Project Executive and Lead IT Architect, Canada Revenue Agency [CRA] Data Centre Migration and Relocation
h. Executive Director, Nissan Motor Acceptance Corporation, Data Centre Strategy
i. Lead Migration and Relocation Consultant, Economic Development Canada [Ottawa]
j. Lead Migration and Relocation Architect, Great West Life Data Centre Migration and Relocation
k. Lead IT Architect, Sun Life Data Centre Migration and Relocation for Asia Pacific [pending]
l. Lead IT Consultant, National Commercial Bank, Jamaica
3. Bell Canada - Director, Bell Business Markets, March 2008 to August 2010
Assignment[s]:
a. Director, PKI Secure Operations
b. Director [Special Assignment], PKI Secure Operations [Canadian Federal Govt]
c. Director [Special Assignment], Level 2 Authentication Uplift [Canadian Federal Govt]
d. Senior Project Manager [Special Assignment], Data Center Transition, Bell Business Markets
4. Bell Canada, Senior Manager, PKI Operations [purchased by Telus], January 2003 to March 2008
Assignment[s]:
a. Senior Manager, Government of Canada Outsourced Operations
b. Manager Production Control
Summary: 10+ years
5. WSIB [Ontario], Senior Manager, Bus. Relationship Team, January 2002 – January 2003
6. WorldInsure LTD, Director, Professional Services [Hamilton, Bermuda], March 2001 to January 2002
7. AT&T Corporate Canada, Senior PMO Consultant, Internet and E-business Services, March 2001 to June 2001
8. BCE, Senior Project Manager, PKI Projects, August 2000 to January 2001
9. Manulife Financial - Associate Director, Bell Business Markets, April 1996 to August 2000
10. London Fund Mgmt., London Life Insurance (former Prudential Insurance Co. of America), July 1994 to March 1996
11. Jim Martin and Associates Consulting, August 1993 to July 1994

3. 3
Ajay Kapur
[Abstracted Resume: page 3/3]
SKILLS
! OS Software: NT4.0, Windows 2000, 2003, 2008 R2 [Adv,
! Data Centre Migration & Relocation Strategy
enablement, Automated Discovery and Analysis Output
management, Affinity Mapping and Server Assignment,
Network Topology and decomposition, Move Wave Planning,
Technical Design and Engineering
! NeverFail, Double-take Move Solution, Automatic
Virtual Machine Provisioning, WAN Optimization, VMware
ESX to Microsoft Hyper-V, Migration-to-Cloud Dc Move,
Migration Topology [P2P, V2V, V2P, P2P], Switch, Cascade
& Parallel Moves, Transformation from EMC <<Celerra,
Centera, Symmetric, ControlCenter>>, Dell, Oracle, Hp
Infrastructure to IBM
Note: Summary prior to 1993 available upon request.
Enterprise, Datacenter], Windows 7, XP Pro/Vista, Solaris, Linux,
Aix and Unix
! Virtualization Software: ESX 3.0/3.5, VSphere 4 & 5.0, ESXi 5.1,
VDI, Virtual Center, VIClient, VSphere Client, VCenter Update
Manager, VMware Host Update Utility, VMware View
Administrator, VCenter Site Recovery Manager, VM Capacity
Planner, Life Cycle Manager, Stage Manager, VMark, vKernel
Capacity Analyzer, Veeam Monitor, Veeam & Win SCP, MS
Virtual PC, Virtual Server 2005, VMware GSX, P2V, VMware
Converter v3/4, Plate Spin, NewSiD
! Archiving Software/Backup: Symantec Enterprise Vault, EMC
EmailXtender, DiskXtender, Netbackup 6, Veritas Backup Exec
10.0, Arcserve 6.0, 6.1, 6.6, 2000,
! SAN Software/Hardware: EMC CX300, CX500, HP
StorageWorks Console, EVA 8100, 8400, XP12000, 24000,
Hitachi HDS, Netapp, 3 PAR Inform Management Console,
Navisphere, Storage Works Command View, Securepath,
Powerpath, FC HBA cards, ISCSI Initiator, Cisco, Brocade, MDS
& Nexus FC switches, Fabric Manager, DCNM, Onboard
Administrator, HP Virtual Connect, HP Sim, IBM Blade
Administrator
! Remote Software: RDP, Reachout, Terminal Services, PCDuo,
VNC, ManageWise 2.5, PC Anywhere, Fujitsu, Webex, Office
Live Meeting, Dameware Utilities, HP ILO, IBM RSA, Dell
DRAC

4. 4
Ajay Kapur
[Detailed Curriculum Vitae]
Detailed Experience
Associate Partner, Global Technology Services, IBM Canada
May 2013 - current
Assignment[s]:
Program Executive [Acting VP, TD BDG] TD Barrie Data Centre Migration and Relocation – Consulting In Progress
! Reported to the CTO of TD ITS; - developed a revised business case supporting a $135M –CDN data centre
migration
! Accountable for managing and reporting financial performance against the TD business case
! Presented to the TD Board of Directors for funding approval toward $135M
! Implemented an Enterprise level PMO to govern and oversee the implementation and deployment
! Chaired the Discovery and Assessment of 493 Line of Business Application across TD Canada
! Accountable for the Technical Design and Engineering of the Migration [Move Wave Plan, Schedule and TDA]
! Developed the Implementation and Deployment plan; including Test Strategy and Remediation, Command Centre
deployment and Centralized Block-level Move Authority Team
! Lead the CIO ITS forum; - integrating all Line of Business CIOs in a common dialogue
Senior Managing Consultant, IBM Canada, Data Centre Migration & Relocation
September 2011 to May 2013
Assignment[s]:
Program Executive [Acting VP, TD BDG] TD Barrie Data Centre Migration and Relocation – Consulting In Progress
! Reported to the CTO of TD ITS; - developed a revised business case supporting a $135M –CDN data centre
migration
! Accountable for managing and reporting financial performance against the TD business case
! Presented to the TD Board of Directors for funding approval toward $135M
! Implemented an Enterprise level PMO to govern and oversee the implementation and deployment
! Chaired the Discovery and Assessment of 493 Line of Business Application across TD Canada
! Accountable for the Technical Design and Engineering of the Migration [Move Wave Plan, Schedule and TDA]
! Developed the Implementation and Deployment plan; including Test Strategy and Remediation, Command Centre
deployment and Centralized Block-level Move Authority Team
! Lead the CIO ITS forum; - integrating all Line of Business CIOs in a common dialogue
! Co-presented results to the TD Board of Directors
Migration Consultant, TDI/TDAF Migration and Relocation – Consulting In Progress
! Reporting to the CIO of TDI/TDAF and the VP of TDBDG; - acted as the Migration Consultant and Program
Executive for Insurance and Auto Finance Migration
! Accountable for managing and reporting financial performance against the $38M internal cost case
! Implemented an Enterprise level PMO to govern and oversee the implementation and deployment
Lead IT Architect, Sun Life Data Centre Migration and Relocation
! Participated in the development of a North American Migration and Relocation Strategy for existing [mission
critical] Data Centre facilities
! Performed Assessment and Discovery on 5 mission critical facilities, identified key strategic alternatives
! Provided detailed analysis on existing IS/IT infrastructure allowing consolidations and efficiency analysis
! Co-presented results to CIO and Executive Committee
Senior Managing Consultant, Site and Facilities Services, IBM Canada
August 2010 to September 2011
Assignment[s]:
Lead Migration and Relocation Consultant, Economic Development Canada [Ottawa]
! Provided mentoring, coaching, and evaluation on existing Migration and Relocation practice
! Reviewed Communication strategy, Organizational Behaviour and Team Composition

5. 5
! Developed Migration and Relocation Strategy, assisted in the development of Move Day Plan[s], Test Strategy and
Implementation Plan
! Assisted with Affinity Group definition; & Move Wave planning [Application to Device-level migration analysis]
! Reviewed existing Regulatory Practice and Adherence to Internal Protected Data Security requirements
Lead Migration and Relocation Architect, Great West Life Data Centre Migration and Relocation
! Participated as the Lead Migration and Relocation Architect in the development of a Migration Strategy for existing
Data Centre facilities
Lead IT Architect, Sun Life Data Centre Migration and Relocation for Asia Pacific
! Participating in the development of a Asia Pacific Migration/Relocation Strategy for existing Data Centre facilities
Lead Infrastructure Executive, Chatham Health Information Systems
! Confidential – available upon request only.
Chief Migration Strategy Consultant, Provincial Government of BC, City of Surrey
! Confidential – available upon request only.
Continued from prior page - Senior Managing Consultant, Site and Facilities Services, IBM Canada
August 2010 to September 2011
Project Executive and Lead IT Architect, Canada Revenue Agency [CRA] Data Centre Migration and Relocation
! Facilitated the development of a Migration and Relocation Strategy for existing [mission critical] Data Centre
facilities in Ottawa; including the current Canadian Border Services Agency [CBSA]
! Documented Current IS/IT infrastructure, Data Centre Topology, and Future Data Centre Strategy
! Completed Engineering Economics analysis on Alternatives [i.e., Build, Co-location, Out-Source, Offshore, etc]
! Developed detailed Move Event and Move Day plan schedule; Test Strategy and comprehensive WBS
! Participated in a number of cross divisional and multi-team Technical sessions – including the cabinet of Director
Generals reporting to the CIO of CRA
Lead IT Consultant, National Commercial Bank, Jamaica
! Facilitated a 3-day onsite rapid-training course to the executive IT committee for NCB
! Provided one-on-one Executive-level consulting and mentoring on current Migration and Relocation best practices
! Formulated a high-level executive strategy and validated recommended approach for acquiring funding approval .
Assuming the opportunity to facilitate the Lead IT Architect role during the Phased Migration
Director [Special Assignment], PKI Secure Operations [Canadian Federal Govt], Bell Business Markets
July 2009 to August 2010
! Due to the sensitive nature of this assignment; additional information is available by request.
Program Executive [Special Assignment], Level 2 Authentication Uplift [Canadian Federal Govt], Bell Business
Markets
April 2009 to October 2009
! Due to the sensitive nature of this assignment; additional information is available by request.
Director [Special Assignment], Data Center Transition, Bell Business Markets
March 2008 to July 2009
! Accountable for the transition of a $42M Data Center operation from Telus Canada to Bell Canada Enterprises
! Accountable for overall project lifecycle from initiation, planning, execution, control and closure
! Proactively escalating project issues to internal and external stakeholders while adhering to project timelines
! Responsible for ensuring procurement of hardware and services and managing all vendor relationships
! PNL accountabilities for the entire project delivery [project delivered $3.2M under budget, and 4 months prior to
scheduled Go-live date]
! Functionally accountable for all physical and logical facility security deployment [NATA Secret Clearance levels]
! Designed Perimeter Access Restriction and Security Zoning to Top Secret requirements
! Facilitated the cutover and deployment from the Telus WAN to the Bell internal LAN/ICN [including diverse
OC3 implementation]
! Responsible for implementing and deploying required Incident, Problem, Change and Release programs
! Designed and engineered the requirement for fully redundant [N+2] Hydro Backup Infrastructure and diverse
commercial power deployment

6. ! Facilitated an Air Side Economization engineering exercise reducing power and cooling requirement for 15,000 sq ft
6
of raised floor infrastructure
! Acted as Lead Advisor to the Deal Negotiator facilitating the repatriation and transition with Telus Canada
Senior Manager, PKI Operations, Bell Canada [division purchased by Telus]*
May 2005 to March 2008
! Responsible for the service delivery of all PKI Operations for the Secure Channel service
! PNL accountabilities for all eSecurity Services.
! Functionally accountable for all production and pre-production project deployments
! Responsible for ensuring all Service Level Agreements and Objectives are adhered to and availability of service
remains above 99.95%, during project deployments
! Accountable for overall project lifecycle from initiation, planning, execution, control and closure
! Responsible for ensuring procurement of hardware and services and managing all vendor relationships
! Administratively responsible for reviewing and approving all Project Change Requests which potentially impact the
agreed and approved project timelines
! Supported daily and weekly reviews with senior Bell management team and internal stakeholder
* Winner of the 2005 Elite Laureate Management Award
Senior Manager, Operations, Telus Canada
January 2003 to May 2005
! Primary interface between Telus Production Operations and end clients – direct and indirect channel
! Provided professional services to the following partners: JP Morgan Chase, Bank of America, Harley Davidson
Financial Service, Nissan Motor Corp USA, Pepsi Bottling Group, American Red Cross, Sunoco, IFG, Whirlpool,
TransUnion, Hewlett-Packard
! Accountable for ensuring all Service Level Agreements and Objectives are adhered to and managed for assigned clients
! Responsible for proactively escalating application, network, security and availability issues to internal and external
stakeholders
! Accountable for ensuring that application availability, response time, and configuration management are reported
and adhered to at all times
! Administratively responsible for reviewing and approving all Change Requests which potentially impact the production
availability of assigned clients
! Consulted on the implementation of key Service Delivery practices according to ITIL
! Supported the draft Incident Management Process according to ITIL standards
! Responsible for ensuring that business issues, incidents and production issues impacting service availability are resolved
as quickly as possible and escalated as necessary.
Senior Manager, Business Relationship Team, WSIB
January 2002 – January 2003
! Accountable for architecting and implementing a Customer Relationship Management strategy based on the
METAgroup principle
! Managed a team of 11 Relationship Managers responsible for interfacing with internal business unit clients
! Acted as the key IT liaison with business unit senior management staff
! Chaired IT steering committee and change board meeting with departmental representatives and external Third Party
Vendors
! Accountable for ensuring a high level of service performance was maintained in accordance with committed Service
Level Objectives and ITIL practices
! Consulted on the implementation of key Service Delivery practices according to ITIL
! Developed an IT Service Catalog in accordance with best practices
! Formalized key Service Level Agreements with mission critical business units
! Supported the implementation of a service level management function within the IT Customer Service Team
! Key IT representative supporting Business Continuity Planning
! Accountable for ensuring the customer satisfaction baseline was maintained for mission critical Business Units
! Accountable for on-going IT performance reporting
! Organizationally engineered a deployment process for auditing customer satisfaction
Director, Professional Services, WorldInsure LTD
March 2001 to January 2002
! Ultimately accountable for managing the Professional Services divisions in Canada
! Managed the design, engineering, implementation and execution of all Java based software solutions

7. 7
! Oversaw the integration and procurement of all third party vendor solutions
! Accountable for directing and reengineering the software engineering and product development process according to
Rational Unified Processes and Capability Maturity Model
! Developed an integrated approach to rationalize the product development methodology and the software
development lifecycle
! Responsible for ensuring that corporate wide change control and configuration management practices were engaged and
implemented via Program Management office
! Accountable for ensuring that project management auditing and control functions are implemented and adhered to via the
Project Management Office
! Responsible for mapping existing project management conduct and practices against targeted maturity baselines
(CMM - Initial, Repeatable, Defined, Managed and Optimized levels)
! Accountable for implementing standardized project management practices to initiate, plan, execute, control and
close all client engagements
! Coordinated weekly senior management meetings and represented the Implementation Services Team at the Managing
Director level
! Assisted in the operational business model and pricing strategy for future product development
Senior Project Manager & PMO Consultant, AT&T Corporate Canada, Internet and E-business Services
March 2001 to June 2001
! Directed the investigation and integration of operational requirements toward the implementation of a project
management environment
! Implemented best practices and documented operational strategies for greater project management integration
! Assisted in strategic system planning and new business integration for all major clients
! Responsible for leading the executive team in development of all AT&T security provisioning processes
! Accountable for managing and maintaining third party relationship with outside vendors
! Conducted all work flow analysis and project resource requirements
! Responsible for recruiting resources and acquiring additional staff as necessary
! Introduced the use of containment models for risk assessment and contingency planning
! Conducted Work Breakdown Structure analysis and Element based risk control
! Reported on cost over run & under run, cost performance index to date, schedule slippage or gains, schedule
compression, SLOC to date, planned hours to actual hours per work package, etc.
! Lead weekly change control board meetings as a configuration management tool and coordinated the weekly progress
reporting to AT&T senior management, team members, and clients
Senior Project Manager, PKI Projects, BCE
August 2000 to January 2001
! Governed the on-going implementation of public key infrastructure related projects
! Participated in the financial modelling and architectural design of all PKI solutions
! Co-ordinated the procurement of all hardware, software, and service requirements with third party vendors
! Accountable for managing the installation of all hardware and software with external vendors and internal resources
! Participated in the development and finalization of all PKI related service level agreements with external clients
! Responsible for developing project charters and plans
! Conducted resource leveling analysis and float calculations on project schedule
! Conducted risk analysis and contingency planning for all PKI related project schedules
! Solely accountable for implementing Work Breakdown Structure analysis and WBS based risk control
! Accountable for on-going performance reporting and day-to-day workflow of team members
! In charge of reporting cost slippage and budget variance to senior management on a weekly basis
! Chaired steering committee and change board meeting with departmental representatives and external clients
Systems Project Manager, EPE II E-commerce Project, SRS IS, Manulife Financial
February 2000 to August 2000
! Managed the on-going development of an Internet based, real-time client inquiry application
! Participated in all phases of the contract procurement process and assembled the bidders solicitation list
! Assisted in developing the procurement management plan and statement of work
! Accountable for coordinating and maintaining third party relationship with outside vendors
! Facilitated the development of the requirements list and functions registry with product management committee
! Published project plan and communication strategy

8. 8
! Conducted resource leveling analysis and float calculations on project schedule
! Examined critical path compression in order to fast-track project
! Employed mathematical models for risk assessment and contingency planning
! Conducted Work Breakdown Structure analysis and WBS based risk control
Systems Project Manager, Lifestyle GIC Phase 2, SRS IS, Manulife Financial
November 1999 to March 2000
! Accountable for leading the development of a multi-user data management application in Delphi 5.0 for a Windows NT
4.0 server environment
! Developed project charter and managed the sign-off process with senior management
! Published project plan and implementation strategy
! Conducted in-depth critical path and slack analysis
! Solely accountable for developing a fully integrated risk management strategy
! Conducted Work Breakdown Structure analysis and element-level risk identification
! Employed PERT statistical approximations for risk quantification and measurement
! Organized the development of a risk response statement for each identified threat
! Managed the requirements gathering and specifications development on the Lifestyle GIC and RRIF initiative
Systems Project Leader, Estimates Database*, SRS IS, Manulife Financial
May 1999 to November 1999
! Implemented a Performance Metrics Measurement program based on the Capability Maturity Model
! Established performance measurements standards for defect tracking, defect density, source-lines-of-code per unit time,
standards of deviation for BCWP vs. ACWP, scope change and configurations management
! Solely accountable for programming a project tracking system using Visual Basic 6.0
! Managed the implementation of the measurements database and coordinated the implementation of the systems solution
*First to implement the Capability Maturity Model from the United Stated Dept of Defence
Systems Analyst Team Leader, Lifestyle GIC Phase 1*, SRS IS, Manulife Financial
October 1998 to April 1999
! Managed the business systems analyst team accountable for requirements gathering and specification creation for an
agent compensation accounting system using Realia COBOL and Sybase’s PowerBuilder 6.0 Enterprise Ed.
! Constructed the project charter and managed the development of a full-scale work breakdown structure
! Solely accountable for introducing innovative project planning approach to overcome schedule and cost constraints*
! Delivered a fully integrated risk management strategy
! Procured the use and availability of business unit specialists to conduct all UAT testing
! Assisted in the analysis and development of a Y2K impact assessment
*First to introduce Reverse Engineered Project Planning to SRS IS
Co-Lead Analyst, Enhancer Project, SRS IS, Manulife Financial
August 1998 to February 1999
! Co-lead systems analyst managing the requirements gathering and specification development of a Realia Cobol based
upgrade to an interest and redemption calculator on a legacy mainframe system
! Assisted in the development of a risk management strategy and containment protocols
! Worked closely with senior business analysts to facilitate joint application development sessions, and implement other
rapid application development practices
! Coordinated the use and availability of line area resources in the development and facilitation of all specifications
! Assisted in the analysis and development of a Y2K impact assessment
! Identified inefficient business processes, and introduced new technologies and alternative solutions
Y2K Test Team Leader, SRS IS Group, Manulife Financial
April 1998 to November 1998
! Chiefly responsible for coordinating and executing the entire Y2K compliance test of the Group Annuity Pension system
! Implemented an accurate, timely, and cost effective GAPS unit, system and UAT test plan
! Sole SRS IS representative to the Y2K control project office
! Accountable for monitoring adherence to established standards and procedures for Y2K testing
! Responsible for maintaining all GAPS Y2K documentation and successful completion of Year 2000 project binder
Project Leader, Group Retirement Options CD, Manulife Financial

9. 9
September 1997 to December 1997, contract
! Managed the entire development and delivery of a multi-media systems application with outside vendor
! Established schedule for all phases of project development, including start-up and post implementation follow-up
! Prioritized project work based on analysis of tasks outstanding, obstacles, budgets, resources, and deadlines
! Resolved project issues and or delays and recommended alternative to ensure on-time and budget critical delivery of
project
* Group Retirement Options CD was honoured with a Life Communication Award in 1998.
Project Leader, SRS Communications, Manulife Financial CD Library
March 1996 to May 1998
! Responsible for all MLI Library CD development for Group Pensions, Saving and Retirement Services, Manulife Bank
and Manulife Securities International LTD
! Established schedule for all phases of project development and coordinated the submission of content with business units
! Designed and implemented graphical user interface standards.
! Surveyed field offices and MLI representatives in the reengineering of the CD Library
! Communicated on-going project status with steering committee and business unit representative
Process Analyst, London Fund Mgmt., London Life Insurance (former Prudential Insurance Co. of America)
July 1994 to March 1996
! Developed a repository of business practices related to the buying and selling of Prudential’s mutual funds for new
accounts and all subsequent deposits
! Responsible for executing the process decomposition and documentation of Prudential’s line area practices
! Identified discrepancies between Prudential’s processes and those of London Fund Management
! Composed process re-composition models identifying the proposed changes to Prudential’s processes and potential
cost/benefit
! Established process realignment documentation identifying medium and large-scale changes in business processes,
workflow, and overall organizational structure
Technical Project Consultant, Jim Martin and Associates Consulting
August 1993 to July 1994
! Responsible for providing technical input and logistics review on all in-house systems projects and contracted solutions
! Coordinated the delivery of third party solutions with outside vendors
! Assisted in the contract procurement and vendor selection process
! Executed all client on-site implementations and user training