1. Philip George CampbellPhilip George Campbell
Address: 203-3890 Bathurst Street Toronto ONT M3H 3N5 Canada
Telephone: (416) 630-9172(Home); 416-435-9283(Cell)
Email: PGCampbell@rogers.com
Professional profile
Experienced and knowledgeable Customer Service, Office Support, Recruiter and Patient Care Personnel
Objective
With over fifteen(15) years of working experience in the Hospitality Industries(Jack Tar Village-Jamaica
and Sandals-Jamaica); Call Centre(Direct Energy-Canada), Recruiting(Spherion Staffing Solution-
Canada) and The Health Industries(Yonge Eglinton Laser and Cosmetic Centre, and The University Health-
network(Western Division).
I do possess solid transferable skills and experience that would match the Positions of a Customer Service
Representative and or Office Support.
Career summary
Feb. 2007 to May 2013 Patient Co-ordinator, Counsellor, Relief Receptionist, Scrub Assistant
Yonge Eglinton Laser and Cosmetic Centre
 First point of Contact for all Staff, Patients and Visitors. Totally manned the flow of all incoming and
outgoing Calls, addressing Customers, Patients, Visitors and Staff inquiries as needed.
 Confirmed Patients’ appointments, generated Weekly Refractive Surgery List, conducted Pre and
Post Surgery Counselling.
 Earned Managements’ trust by serving as key holder, responsibly for opening and closing the
Clinic. Responsible for the smooth flow of Patients, Staff and visitors in the Clinic, ensuring that
Reception area is always clutter free, tidy and relaxing.
 Responsible for electronically generating Weekly Refractive Surgery List. Confirming, Pre-op and
Post-op Refractive Surgery Counselling via phone and on the day of Surgery. Prepared all Post-op
“Care Kits,” with instructions on administration of Medications, "don't and dos" after Surgery, date
and time of first Post-op Appointment. Reviewing Consent Forms, addressing concerns, questions
and having Formal Consent Forms signed off by the Patient, the Ophthalmologist(Doctor) and
myself.
 Scrub in Operating Room for all Refractive Surgeries(LASIK, PRK, ICL, Cross Linking, Cataract
Surgeries, Pterygium, Chelation, Inserting and Removal of Punctal Plugs). Responsible in
completing all necessary Optical Scanning of all Patients before seeing the Doctor. Ensuring all
Ocular Instruments are properly “bushed” in Sterilize Solution and Auto-Clave before and in-
between Ocular Procedures/Surgeries.
Apri. 2008 to Sept 2013 Ophthalmic Assistant
University Health Network(Western Division)
 Responsible for Preliminary Work-Up(confirming Demographic of Patients, documented Health
History, present Ocular Complaints, Medications, Mandatory Visual Acuity, Ocular
Scans(Topography), Ocular Pressure of one Hundred Patients(100) per Clinic Day.
 Making sure at all times Examination Rooms, Computers and Scanners are in ready for Clinic Day.
Collecting and delivering all Ocular Specimens, electronically documenting and manually
delivering to the Hospital Laboratory for specified testing.
 Scrub in the Treatment Room for Corneal Scrapes, Pterygium, Insertion and Removal of Punctal
Plugs. Responsible for ensuring all Optical Instruments are rinsed in Sterilize Solution and delivered to
the Sterilized Department for further Sterilization.
 Assisted in Check-in and Check-out of Patients, booking appointments, giving directions,
answering the Phones, Pulling Filing and creating new Patients' Charts, receiving Fax, collecting
and sorting all mails.
 Reviewing all Patients' Charts, filed correctly with all necessary up-dated information in Charts.
Ensuring all Examination Rooms are ready for next Clinic Day.
Philip Campbell
PGCampbell@rogers.com
(416)630-9172(H): (416)435-9283(C)
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2. May 2005 to Sept 2008 Recruiter and Job Developer
Spherion Staffing Solutions/Temps4U
 Full cycle of Recruiting Temporary Staff for Clerical, Administrative, Customer Service and Light
Industrial Positions within the Greater Toronto Area.
 Manned a Portfolio of fourteen(14) Clients within the Greater Toronto Area. Increased placement
hours from three-hundred(300hrs) to six-hundred(600hrs) per Week. Maintained professional and
productive relationships with Clients as well as Staff, that resulted in permanent employment for
most of our Candidates that were placed.
 Conducted Quality Assurance(Job Knowledge, Punctuality and feedback) for all Temporary Staff,
processed Weekly Time-Sheets, submitted to Payroll for Processing. Assisted Reception on an as
needed basis.
Education
Qualification Name Certified Ophthalmic Assistant - 2011
Centennial College – Toronto
 The Anatomy and Physiology Of The Human Eye/ Ocular Deceases
and Disorders/ Duties and Responsibilities of an Ophthalmic
Assistant/Rights of the Patient.
Business Administration - 2006
Toronto School Of Business - Toronto
 Office Suites, Business Laws, Spread Sheets, Office Practice,
Business Communication, and Internet Applications.
Philip Campbell
PGCampbell@rogers.com
(416)630-9172(H): (416)435-9283(C)
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