1. ALEX CARR
Phone: 0403142134
Email: alex.carr@qr.com.au
Objectives
Nov 2009 – Present Queensland Rail – Customer Service
Highly motivated and achievement orientated .I wish to use my initiative and attention to detail to ensure the
smooth and safe flow of the work area, and contribute to zero harm and a productive harmonious team.
Professional Skills:
Dedicated focus on and committed to workplace health and safety self-motivated and strong business acumen.
I have an Excellent Knowledge of Queensland Rails Values and Behaviors and a continuous commitment to
displaying these in daily activities.
I continue improving a considerable level of computer skills including Microsoft office Word, Power Point, Excel,
Citrix, Sap, Outlook, Publisher and Visio.
I pride myself in having a widely known and proven track record of outstanding customer service skills which I
deliver in confidence to internal and external customers.
There is a proven strong ability to train, facilitate, classes such as Business level one, Roles and responsibilities,
Values and behavior, personal achievement, face to face customer service procedures, interview skills, problem
solving, and many subjects relating to training teaching supervision and communicating.
I have substantial time management skills with the ability to prioritize and work under pressure.
I have achieved both Customer Service Excellence, and Professional courses, completed safety courses in
relation to safety interactions,
I have strong communication skills on a written and oral level, with the ability to communicate in an accurate and
consistently cautious manner, having a hardworking and dedicated attitude I am self-motivated and able to adapt
to workplace change.
Current Position:
Assurance Officer Security & Station Systems
Queensland Rail
As an Assurance Officer working with Network, SEQ, Facilities,
Duties and responsibilities include :-
 To show to external and internal contractors where needed in the field a safe working and a compliant
work place at all times. To audit and valuate working codes and licenses, to have input in contract
renewals ,to identify and insure the rectification of any problems relating to contractors and their work
crew’s thus Assuring the safe and smooth running of all work undertaken within and for Queensland rail,

2. 2
SEP 2012 – AUG 2014
CSAT A/ASM A/STO at Central Station I have excellent knowledge of Station operation, train operations and
customer service and focus, I have and do complete shifts as ASM and STO (ticketing).
JAN 2011 – SEP 2012
Business Support officer
Queensland Rail
As a business support officer working in Station Operations, Customer Service, Business Support Office,
Duties and responsibilities included :-
 To undertake all duties in a safe manner.
 Provision of excellent customer service to internal and external customers and stakeholders.
 Assist in the reporting of documents.
 Facilitate classes, and coordinate scheduling for training purposes.
 Update information such as training procedures, requirements, as needed.
 Develop training schedules for casual schools.
 Liaise with management and their secretaries to schedule attendance for upcoming classes.
 Book within the company when possible venues for training purposes.
 Contact and schedule internal and external facilitators.
 Participate in base grade interviews
 Facilitate information session for new recruitment: this included up to five 1 hour sessions per day
holding up to fifty people, and required an extensive knowledge and understanding of the business
maintain a high level of quality and knowledge for interview feedback.
 Facilitate to incoming new team members with a comprehensive knowledge of Queensland Rails Values
and behaviors, code of conduct with a strong emphasis on safety, excellent customer service and
leadership, all the tasks they will be required to perform on a daily basis throughout the network about
stations their outlay their platforms what was located on them, the station offices their contents, to
enable new team members a true understanding and a comprehensive grasp of their new role, given
my attention to detail especially in a technical manner passing on information when training was never a
duty I committed to my role with passion and delighted in seeing well taught representatives of our
company.
 Coordinate interview scheduling.
 Schedule attendees for CSIA classes and safety interaction training from the entire station operations
group, this consisted of creating spread sheets, requesting participants from the network emailing and
disusing time of duty with management, six personnel per class ensuring attendance, upgrading
qualifications, sending monthly LMS reports to CSM locations enabling them to keep a tracking report of
staff who required participation in training keeping with business requirements.
 As a sap administrator for Station Operations I scheduled classes and upgraded staff qualifications in
LMS.
 Completed the Du-Pont safety course, perform safety interactions on a monthly basis.
 Assist in the ongoing instruction of the roster center casual pool.
 Giving excellent support to the station operations network.
 Performed stock control of time tables to stations introducing a network spread sheet, ordering and
organizing the distribution of time table stock from the supplier to the network Translink locations and
local councils.

3. 3
OCT 2010 – JAN 2011
Platform Supervisor
Queensland Rail
As a platform supervisor at Central Station,
Duties and responsibilities included :-
 Show an excellent leadership quality within the role and have precise knowledge of trains, their time
schedules and any changes made by control ensuring the smooth and precise operation of cash boxes
values and other station information sent and received.
 Ensuring team members are complying with safe work procedures and continue to educate in all
aspects of Queensland Rails Zero Harm policies.
 Perform duties associated with the supervision and safe working of staff and customer alike.
 To meet the demands and exigencies of the service and requirements of customers.
 Provide supervision of traffic operations at the station to ensure prompt and safe dispatch of trains, safe
handling of cash and other assignments/consignments, and safe and free flow of customers.
 Attend to customer requirements by providing an excellent standard of customer service that
encourages the public to regularly use our services.
 Ensure staff rostered under my control are trained and utilized to their best advantage to provide
efficient working in accordance with workplace health and safety guidelines and established procedures
and practices.
 Monitor PIDS on platforms and liaise with station operations in ensuing effective information displays
and communications with customers.
 Ensure the platform is kept in a clean and tidy condition, and that all facilities are fully operational.
 Attend to ticketing/customer matters in a level one Authorised Officer Capacity.
 Perform any other duties instructed by the Group Station Master the officer in charge.
FEB 2010 – OCT 2010
Customer service attendant
Queensland Rail
As a CSA.2 at ferny grove station,
Duties and responsibilities included :-
 Perform various duties within the city network stations to meet the demands and exigencies of the
service and expectations of the customer.
 Support the delivery of customer service initiatives within Queensland Rail.
 Attend to customer requirements by providing a high standard of customer service in a prompt, accurate
and efficient manner.
 Performing customer service duties across a wide variety of network stations, assisting with closures
special events and areas where extra teams were needed.
 Performed cleaning duties, VIP and disabled customer assistance, crowd control.
 Being vigilant at all times and insuring the workplace was free from obstruction and hazards.
 Assisting at all times with Queensland Rails Zero Harm in mind.

4. 4
SEP 2009 – JAN 2010
CSA.1 across the entire rail network
Queensland Rail
Duties and responsibilities included :-
 As a CSA.1 (casual customer service assistant) my duties were to perform excellent customer service to
internal and external customers keeping within the requirements of roles responsibilities and safety.
 As this was a casual position for a time I performed home handyman duties and assisted a gyprock
installer.
JUL 2008 – JUL 2009
Building Renovations
Carr Renovations
Edinburgh
Duties and responsibilities included :-
 Assisted with mutable duties associated with building renovations.
 Glazing was a large part of my work as I was a qualified tradesman, plastering, painting, building
kitchens, plumbing, harling, carpentry, road laying, concreting, pipe laying, heating, ventilation.
NOV 2000 – MAY 2008
Packaging and stock controller/GSI verifications
Meriram - Brisbane
Meriram was a market leader in the processing of breakfast cereals and health foods prepack and bulk.
Duties and responsibilities included :-
 I supervised the order picking team, supervised the storage of all packaging, labeling, and bulk food
product.
 I moved within the company creating a new position where I controlled the tracking of the company’s
product ensuring the smooth movement of stock between departments and reducing loss and damage
by 20%.
 I monitored production processes and the accurate recording of such to enhance the tracking and
monitoring of stock levels ensuring for the first time required quantities when needed and reducing over
production giving a cost saving around 10%.
 Introduced and controlled an internal bar coding system including scanners, applying to all products
ensuring a precise tracking system for stored stock within the three warehouses, this system was to
enhance the production side of the company having complete and precise knowledge of stock quantities
and its locations .
 Supervised all weekly, quarterly, and annual stock takes involving up to 20 counters.
 Personally uploaded all scanned data creating ease of finance control for the accountant.
 Involved myself in trouble shooting the warehouses creating a safer and more productive area to work.
 Aided in the formatting of printing machine layout and serviced machines if needed.
 Having good attention to detail I pride myself in the work place and continued to achieve positive results
for the company until the sale and move to Melbourne.

5. 5
FEB 1998 – JUN 2000
Owner/Operator
Carr Designs
I successfully created a small business manufacturing furniture and household accessory’s
Duties and responsibilities included :-
 Sourcing and purchasing materials such as unique timber fine brassware.
 Draw design and manufacture individual, and custom made pieces to the customer’s desire.
 Prepare a workshop with safety in mind and organize insurance.
 Source customers along with marketplace residence.
 My work was noticed quickly and requested by shop owners leading me to supply some pieces to no
less than twelve shops.
 Also making wedding gifts, and some extremely different giftware.
FEB 1988 – DEC 1998
Owner/Operator
Carr Windscreens
Duties and responsibilities included :-
 I created a windscreen repair and replacement business after managing and training for another
company.
 Sourcing customer from a very competitive market.
 Which included
1. Australian Defense Force, Milton, Enoggera. Kedron, Amberly.
2. Many Insurance companies.
3. Society of St Vincent de Paul.
4. Catholic Church.
5. Blue nurses.
6. Numerous car yards and auctions.
7. Individual private homes and businesses.
8. I manufactured my own windscreen repair equipment supplying too many independent operators
including one operator in Egypt, the repair equipment was very technical and required drawings
enabling an engineer to manufacture required components, I made a timber model of the main body
and had it sand cast, there was rubber products manufactured from drawings as well as conversations
with manufacturers engineers and designers.

6. 6
Referees: