1. Roger Gaibler-Ocon
ocon.roger.v@gmail.com  4123 Cedar Springs Rd. Apt. 3425 Dallas, TX 75219  415-786-6942
Objective
Throughout my professional career, I have always committed to every position I have taken on.
My unique technical skill set, stellar customer service background, and high level of
professionalism make me a strong candidate for any team. If you are seeking a person who is
career-focused, enthusiastic, and service oriented, please consider what I have to offer. I look
forward to making a difference with your team.
Skills
 Bilingual: Spanish and English
 Comfortable in both PC and Mac platforms
 Proficient in Microsoft Office software suite
 Proficient in Dentrix Dental Software
Education
El Centro College
Working towards an Associates of Science degree with an emphasis in Business Administration,
with ultimate goal of receiving a Bachelor of Science in Healthcare Administration.
Experience
Blair A. Keck, D.D.S. | 4128 18th Street San Francisco, CA 94114
Office Administration and Dental Billing - May 2012 – October 2014
 Dental claims processing in Dentrix billing system
 Schedule and confirm patient appointments, check-ups and referrals
 Answer telephones and direct calls to appropriate staff
 Greet visitors, ascertain purpose of visit, and provide customer service
 Compile and record medical charts, reports, and correspondence
 Interview patients to complete insurance and privacy forms
RH Inc. | 518 Castro Street San Francisco, CA 94114
Assistant Store Manager - April 2008 – May 2012
 Train, manage, and develop store staff
 Purchase and manage inventory for the store
 Produce merchandise displays in windows, showcases, and on sales floor

2. Roger Gaibler-Ocon
  
 Prepare sales and customer relations reports
 Maintain quality service by establishing and enforcing organization standards
 Maintain professional and technical knowledge
Worldware, Inc. | 301 Fell Street San Francisco, CA 94102
Shipping and Receiving Manager - April 2006 – March 2008
 Train, manage and develop operations staff
 Process claims and administer invoices
 Create and process store orders for the showroom and designers
 Inventory management
 Quality control of merchandise
 Visual merchandising
NewLab, Inc. | 651 Bryant Street San Francisco, CA 94107
Quality Control Technician - October 2002 – April 2006
 Ensure quality of all incoming and outgoing projects through production department
 Make sure that all projects meet their deadlines
 Quality control
 Film mounting
 Customer service
 Film duplication
 Opening and closing procedures of production department