Resume

1. 2200 COLORADO AVE APT 621 SANTA MONICA, CA 90404
PH O N E 213 -259-9505 E-M AIL D IEG O . ARAYA@ V ER IZ O N . N ET
Diego Araya
PROFESSIONAL SUMMARY
Bi-Lingual English, Spanish Field Service Technician. Responsibilities included US and worldwide travel for
installation, configuration, and upgrading of various types of industrial equipment. Experience has led to an
understanding of quality inspection systems for industrial printing, sensors, circuit boards and components,
encoders, Lasers, UPS, Cisco Routers, Windows 200X, XP, 7,8, WIFI, CCTV/DVR, CATV, POS systems, cabling
and customer display systems, hydraulic systems, water and steam boilers, solenoid valves and Industrial
Espresso machines and brewers.
PROFESSIONAL EXPERIENCE
March 2015- Present
South Coast Beverage-Anaheim, CA
Field Service Engineer
Senior lead tech for Melitta Espresso line of products in southern California.
Install, place in operation, maintain, inspect, test, trouble-shoot and repair Bunn and Thermoplant equipment
at customer sites. Serve as key point of contact, coordination between company and customer to meet all
requirements efficiently and economically. Report to local Field Service Coordinator. Coordinate activities
with outside service providers, customer service, installations and removals. Take initiative in problem
solving; produce significant results. Operate safely and effectively. Promote team-work to achieve project
goals. Obtain information/resources; perform independently. Work is performed in conformance with
established safety procedures while ensuring customer satisfaction with the appearance/operation of every
installation and service.
March 2010 – February 2015
MELITTA SYSTEM SERVICES – Elgin, IL
Senior Field Service Engineer
Travel the state of California and U.S. servicing, installing and maintaining industrial Espresso machines for
McDonald's Barnes & Noble, Hotels, Hospitals, Cruise Ships and Airports. Other responsibilities involve
maintaining company vehicle supplied with parts, maintenance, inventory, and daily communication with
warehouse and dispatch. Explain system capabilities and operation to the customer along with features and
benefits. Provide the required technical training to field technicians and service partners on all products to
achieve desired results with regard to set-up, operation, preventive maintenance and repair of machines in
the field. Achieve timely and accurate technical support performance to customers to ensure product-related
problems are addressed and, whenever possible, resolved to avoid unnecessary field service visits. Evaluation
and assessments of the quality of work for techs in the Midwest and California. Attend trade shows to meet
with owner operators and store managers to better meet customer needs and expectations. Exhibit
professional appearance and conduct and provide customers with excellent customer service. Ability to build
trust quickly; interact and communicate well with customers and coworkers. Also display Melitta state of the
art Espresso machines and discuss future ideas and improvements. I was promoted to senior technician in
Sept. of 2013.

2. June 2008 - June 2009
LASERCRAFT, INC. - Chicago, IL
Field Service Engineer
Handled full installation, maintenance and repair of the Red Light Systems installed in intersections; wiring to
the CCD Cameras, Lasers, Routers, Digital Video Recorders, Electrical Power and Computer Systems.
Calibration, configuration and set up of all the computer software was done at the end of each install
November 2007 - April 2008
AVANCED VISION TECHNOLOGY – Atlanta, GA
Field Service Engineer
This job involved traveling all over the country installing, configuring and upgrading sophisticated and very
high tech inspection systems used with various applications for packaging, labels, and commercial
printing. Worked with the following systems:
 PrintVision/Helios, an automatic 100% inspection system. The system can be mounted on press for
in-line inspection or on a rewinder for post press handling.
 PrintVision/Jupiter for Packaging Printing is an advanced video-based inspection system that
automatically detects defects in various types of printing processes. These products are applicable to
every form of continuous web printing, including Gravure, Flexo and Offset presses.
May 2003 – November 2007
CONNECTION SOLUTIONS, INC.
Field Service Engineer
Installation, configuration, cabling and maintenance of Point of Sale Systems, credit card readers, printers and
scanners for large retail stores, fast food restaurants and private businesses in a Windows NT, 200X and XP
environment. Installed drive through headsets and timers, WIFI, CCTV/DVR, CATV Cabling and Customer
display systems.
June 2001 - May 2003
WOLVERINE AMERICAN - Grand Rapids, MI
Electronics Technician
Lead repair technician in charge for the maintenance, repair and upgrades of all mechanical and electronic
components for Mars Electronics bill acceptors and coin mechs for vending, gaming and change
machines. Also responsible for maintenance, repair and upgrades of all computers and network.
EDUCATION
Davenport University, Grand Rapids MI
2002-2005 - Network Security
National Institute of Technology, Wyoming,
1999- 2000 - Degree in Electronics, Computers and Industrial Technology (Associates Degree)

3. CERTIFICATIONS & AWARDS
Certified Electronics Technician (CET) AC7009
A+ Certified
Mars Electronics Certified Technician (Coin Mechs and Bill Acceptors)
AT&T Certified Cable Technician
Awarded 3rd place in National Information Technology competition representing Davenport University for
Business Professionals of America
LANGUAGES
Fully bilingual in English and Spanish. Also fluent in Italian.
References shall be furnished upon request.