1. Najmah Pirmohamed
Suite 904 1053 10th SW
Calgary, AB T2R 1S6
Phone: (403) 966-2790
Email: najmahp@yahoo.com
Objective
Versatile and results-focused Business Analyst with 10 years of success leading cross-functional teams to meet
customer needs. Superior blend of technical expertise and business acumen critical to achieving milestones across
all phases of development, from initial planning and conceptual design through implementation, integration, testing
and support. Noted for consistently meeting time, cost, and performance targets while delivering high-quality
products and services. Strong communication and customer support abilities; Fluent in English, Kachi, Gujrati, Swahili
and Hindi.
Experience
ATB FINANCIAL 2005-Present
Various Positions
Business Analyst Calgary, AB
CORE Project: SAP Integration.
Developed and integrated SAP using HP Quality Centre. Wrote test procedure(s) and scripts for different business
channels such as ABMs and Online Banking. Executed test scenarios, identified defects, reported and later retested
for conformance to functional specifications. Tested EMS (Enterprise Management System - Webtop 6.5) where all
the ABM/POS Reports were identified. Tested EMS making sure it matched with the job aide provided. In addition,
provided recommendations as to how it can be improved to make it more business efficient and friendly.
Determining what value channels such as IVR (telephone banking), Electronic Funds transfer, Online Banking to
determine what value it provides customers currently. Once those channels are changed to the SAP system, how
that would impact the customers and being able to communicate the impact with customers. Worked on changing
current forms used in the ABM/POS Department, Electronic Funds Department to suit the needs of the future and
making it more efficient. Discussed current business processes with co-workers to determine how these processes
can be made more efficient and eliminate processes that are not being used. Created job aides for Bill Payments and
ABM/POS channels.
2010-2010
ABM Specialist Calgary, AB
Responsible for supporting of ATBs ABM and POS channels. Primary accountabilities include the daily balancing of
ABM/POS Settlement accounts, balancing of Internal GLs and investigating any discrepancies as it relates to ATB’s
ABM/POS systems. Also responsible for supporting ABM service availability, monitoring usage and ensuring timely
recovery from any service disruption. Primary liaison for branches and third parties for the ABM/POS transactions
investigation.
2005-2010 and Present
Customer Account Specialist Calgary, AB
Managed customer accounts by analyzing their financial record and recommended products to achieve their
financial goals. Provided ongoing operational support and train new employees. Identify opportunity and suggest
solutions that are appropriate to the client. Actively sell ATB products and services to existing and potential
customers. Achieved referral objectives for RSPS-401k and increased sales by 30%. Ensured and practiced a positive
relationship with management by providing outstanding customer service between ATB business units, Information
Technology and our clients.

2. HUMBOLDT WEDAG, INC. 2001-2003
Client Support Specialist Atlanta, GA
Processed large order for clients for in-time installation of equipment. Automated shipping process to ensure on
time shipment of large mechanical equipments to transnational corporations and their client sites. Built a
relationship with the customer, shippers and management to efficiently accurately ensure delivery of delicate parts.
Maintained large database and produced reports for management. Constantly improved the supply chain and cut
the delivery time, this resulted in higher sales.
SALES IQ 2000-2001
Call Center Representative Atlanta, GA
Surveyed customer poll to gather information for customer of varying markets. Prepare mean score, favorable and
frequency distribution report from the information gathered.
EMD SERONO 1999-2000
Clinical Laboratory Technologist Atlanta, GA
Tested food products to detect pathogens or microbial metabolites accurately.
Analyzed identified and isolated food borne pathogens. Provided quantitative reports to determine the level of
indicator and spoilage organisms. Conducted searches on identified topics relevant to research
Education
NORTHEASTERN UNIVERSITY 2008-2010
Masters Of Business Administration - Finance Boston, MA
AGNES SCOTT COLLEGE 1995-1999
Bachelors of Arts, Biology Decatur, GA
Community
1995 - Present - Developed and presented interactive presentations that increased motivation and self- esteem
within adolescent inner city youths.
1995 – Present – Organized and participated in annual Partnership Walk, which raises funds to end global poverty.