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Teams online ltd shared services model
- 1. TEAMS ONLINE LTD shared services model
- 2. THE FINANCE function is pretty SIMILAR everywhere Rule-based, ● up to 80% transactional ● clear defined input & output FINANCE GBS a big opportunity for every company regardless of the sector Thomas Haseneder, Global Head GBS Finance Services
- 4. Value-Adding Insights ● tasks standardised and/or automated, ● Use time & tools to execute activities that will create a greater level of value for the business ● help the business think about possible solutions and the business implications ● defining & being part of the business strategy going forward
- 5. Diversity in Thought ● create more value leads to the promise of more innovative idea development ● provide a perspective that other departments of the business may not have access to ● participation in processes that are traditionally beyond their scope increases diversity in an organisation’s pool of thought ● leads to the creation of more innovative solutions
- 6. Enhanced Employee Skills ● it is no longer enough for professionals to simply have strong finance skills ● With tasks absorbed by an SSO, employees are expected to offer a new set of abilities, ● prompting them to enhance their personal potential and, as a result, the potential of the organisation they work for.
- 8. Change Management ● Managing change is a challenge for any business it is no easier in the context of shared services. ● The migration of process ownership, in particular, can lead to complicated feelings and attitudes from the impacted employees “one of the typical challenges we are facing during our journey so far, is the natural resistance to give up control.” ● As a result, and to ensure a successful move to a true GBS, must undertake a significant change management initiative.
- 9. Correctly Introducing Automation ● Just because something can be standardised, doesn’t mean it should be automated. ● While automation is a go-to solution in the establishment for many SSOs, ● it is critical to identify and pursue processes that can create true business value and measurable return on investment.
- 10. Geographical Compliance ● is critical to ensure the SSO remains compliant with local rules in all the countries in which the business operates. ● While transactional accounting can be easily accommodated in an SSO, there will still be a need to meet local tax and financial reporting requirements. ● This will require the development and monitoring of additional processes, such as data reconciliation and tools for oversight and tracking.
- 11. Impact Awards Business Automation Process Improvement & Value Creation Impact Customer Centricity Creative Talent Management Change Management
- 12. Business Transformation Impact Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service & Workforce of the Future - leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model focus on the strategy, improvement methodology, benefits, & hard improvements made by a shared services organisation
- 13. Customer Centricity Impact enhance their focus on customer experience through front, middle & back office processes how services use Customer Experience (CX) tools for consistent & seamless experiences across touchpoints with both internal & external customers focus on the strategy, methodology, benefits, & hard improvements made to improve the focus on the customer
- 14. Process Improvement & Value Creation Impact customer focused approach, implementing benchmarking training & innovation initiatives or six sigma & waste elimination creating value for the business is the ultimate goal focused on the strategy, improvement methodology & benefits/hard improvements in process improvement & value creation made by a shared services organisation
- 15. Creative Talent Management Impact Coupled with the digital age now redefining business roles, expand their existing competencies with in-depth knowledge of technology and analytics, leadership & business partnering skills Focus on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, & hard improvements that a shared services organisation have made to talent management
- 16. Change Management Impact change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth Focus on the strategy, improvement methodology, employee engagement techniques, benefits, & hard improvements that a shared services organisation has made to navigate through change
- 17. Automation Impact Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation & even in some cases Artificial Intelligence, the options are endless Focus on the strategic automation methodology that is being used, benefits, & hard improvements that automation has brought to a shared services organisation
- 18. Innovative Solutions to Support Complex Business Processes
- 19. Planning, management, & collaboration tools to facilitate the successful execution of budget, financial, program, procurement, award & post-award delivery activities VENDOR & COLLABORATION PORTALS Post opportunities, perform market research, and receive electronic vendor offers, invoices, and deliverables in one central location PROGRAM OFFICE MANAGEMENT
- 20. CONTRACT WRITING Built-in, automated logic and process support, standardize and automate the contract writing process using our unique knowledge-enabled document generation tools for complete, compliant contracts
- 21. CONTRACT MANAGEMENT Contract administration capabilities, real-time management views, and advanced operational reporting help track and report on all contracts—simple to complex.