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Service value chain activities
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- 2. DIMENSIONS OF SERVICEDELIVERY 06/10/2019 Service<ByDesign> TEAMS ONLINE LTD 2 ORGANIZATIONS & PEOPLE INFORMATION & TECHNOLOGY PARTNERS & SUPPLIERS VALUE STREAMS & PROCESSES
- 3. 06/10/2019 Service<ByDesign> TEAMSONLINE LTD 3 ENABLING VALUE CO-CREATION FACILITATING OUTCOMES THAT CUSTOMERS WANT TO ACHIEVE WITHOUT THE CUSTOMER HAVING TO MANAGE SPECIFIC COSTS & RISKS
- 4. SERVICE VALUE CHAIN 06/10/2019Service<ByDesign> TEAMS ONLINE LTD 4 set of loosely connected activities service providers undertake weaving through, doubling back along the stream & how these various components work together to facilitate value creation through enabled services
- 5. GUIDING PRINCIPLES 06/10/2019 Service<ByDesign>TEAMS ONLINE LTD 5 FOCUS ON VALUE START WHERE YOU ARE PROGRESS ITERATIVELY WITH FEEDBACK COLLABORATE & PROMOTE VISIBILITY THINK & WORK HOLISTICALLY KEEP IT SIMPLE & PRACTICAL OPTIMIZE & AUTOMATE
- 6. SERVICE MANAGEMENT PRACTICES 06/10/2019Service<ByDesign> TEAMS ONLINE LTD 6
- 7. AVAILABILITY MANAGEMENT Service<ByDesign> TEAMSONLINE LTD 06/10/2019 7
- 8. BUSINESS ANALYSIS CAPACITY ANDPERFORMANCE MANAGEMENT 06/10/2019 Service<ByDesign> TEAMS ONLINE LTD 8
- 9. CHANGE CONTROL INCIDENT MANAGEMENT 06/10/2019 Service<ByDesign>TEAMS ONLINE LTD 9
- 10. IT ASSET MANAGEMENT MONITORINGAND EVENT MANAGEMENT 06/10/2019 Service<ByDesign> TEAMS ONLINE LTD 10
- 11. PROBLEM MANAGEMENT RELEASE MANAGEMENT 06/10/2019Service<ByDesign> TEAMS ONLINE LTD 11
- 12. 06/10/2019 Service<ByDesign> TEAMSONLINE LTD 12 SERVICE CATALOGUE MANAGEMENT SERVICE CONFIGURATION MANAGEMENT SERVICE CONTINUITY MANAGEMENT
- 13. SERVICE DESIGN Service<ByDesign> TEAMS ONLINELTD 06/10/2019 13
- 14. SERVICE DESK Service<ByDesign> TEAMS ONLINELTD 06/10/2019 14
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- 16. SERVICE VALIDATION &TESTING Service<ByDesign> TEAMS ONLINELTD 06/10/2019 16
- 17. TECHNICAL MANAGEMENT PRACTICES 06/10/2019Service<ByDesign> TEAMS ONLINE LTD 17
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- 19. 06/10/2019 Service<ByDesign> TEAMSONLINE LTD 19 INFRASTRUCTURE & PLATFORM MANAGEMENT SOFTWARE DEVELOPMENT & MANAGEMENT
- 20. KEY DIGITAL SERVICEVALUE ADD 10/6/2019 Service<ByDesign> TEAMS ONLINE LTD 20 Resources of all types, should be used to their best effect 01 Eliminate anything that is truly wasteful & use technology to achieve whatever it is capable of 02 Human intervention should only happen where it really contributes value 03
- 21. @DotdDesigns • navigate digitalchange • name services • test frontend tools • identify design patterns 10/6/2019 Service<ByDesign> TEAMS ONLINE LTD 21