Microsoft teams

LEARN EVERYTHING
YOU NEED TO KNOW
MASTER MICROSOFT
TEAMS
Microsoft will soon be killing off Skype for Business. Get ready for these changes now
by getting to grips with all the features and end-user benefits of its replacement,
Microsoft Teams.
01/09/2019 TEAMS ONLINE LTD Transforming worplace practices

Global
Workforce
The new culture of work
• bring together teams with cultural and geographical
distances
• manage divide between generations, cultures, and
geographies
• create a social collaboration environment that helps
workers understand how to work better together
• enable better business by overcoming three common
hurdles
01/09/2019
TEAMS ONLINE LTD Transforming worplace practices

Key elements in social
collaboration
01/09/2019
Cultural sensitivity –
Sharing and creating awareness
around cultural differences that can
also help drive understanding of global
customers
Social distance –
Building relationships and trust across
geographically dispersed or
generationally diverse teams
Communication and tone –
Understanding how different cultures
and generations share information or
receive feedback to drive inclusivity
and productivity

MICROSOFT TEAMS
Group chat software
TEAMS ONLINE LTD Transforming worplace practices 01/09/2019

Microsoft Teams brings
together
communication
threads
Chat video meetings file storage
application
integration.
available cross-
platform (Windows,
Mac OS, iOS,
Android, and web)
integrates with an
Office 365
subscription.
adopt Microsoft
Teams to improve
collaboration and
communication
using the free
and/or paid versions
of the software

10 tips to get
started with
Microsoft
teams
01/09/2019
See Before you create a new Microsoft Team or Office 365 Group, see if one
already exists
Think about Think about naming conventions for Groups and Teams
Leverage If you have an existing Group and want to leverage Teams, be sure to
connect the Team and Group at set up
Create Create a new Team for each project Plan
Plan Do a little upfront planning with your team to identify some initial channels—
but don’t go overboard
Avoid Try to avoid customizing the default Documents (i.e. Shared%20Documents)
library in your Team-connected SharePoint site
Understand Understand the different user experiences for interacting with files in the
Teams vs. SharePoint interfaces—and plan accordingly
Determine Determine your “go to” user experience for files,but make it easy see the big
picture
Link Create a link to your Team from SharePoint
Share Share your tips, ideas, and questions in the Microsoft Tech Community

CREATE A
DISTRIBUTION
GROUP NAMING
POLICY
Use the following attributes, which will be gathered
from the user who creates the distribution group
settings:
• Department
• Company
• Office
• StateOrProvince
• CountryorRegion
• CountryCode
• Title
• CustomAttribute1 to CustomAttribute15
01/09/2019

STOP,
COLLABORATE,
and Listen with Microsoft Teams

best practice tips for successful Teams
deployment
01/09/2019
CREATE A TEAM
FOR THE TASK
1
NOMINATE
CHAMPIONS
2
SET GOALS AND
OUTCOMES FOR
YOUR
ORGANISATION
3
TRIAL THE
CHANGE
4
DESIGN, LAUNCH
AND MANAGE
YOUR ADOPTION
CAMPAIGN
5
MEASURE,
FEEDBACK,
ADJUST, REPEAT
6

Create a team
for the task
• An eclectic group of employees who
represent the full scope of the
business,
• including senior members of staff
who will give the team & change
management approval
01/09/2019

Nominate champions
create a community around Teams that
helps evolve the entire organisation’s
thinking to a new way of working, place
enthusiasm & influence in the areas of the
business where the tool will be used most
often

Set goals & outcomes for your organisation
FIRST TASK SHOULD BE TO PROPOSE THE
BUSINESS GOALS & OUTCOMES OF THE
PROJECT
ESTABLISH WHY AN ORGANISATION MIGHT
WANT TEAMS AS A COLLABORATION TOOL
IN THE FIRST PLACE

questions to help align your
goals:
01/09/2019
How should full
adoption be defined?
When should adoption
be expected by?
What usage percentage
will be aimed by the end
of the first quarter?
What projects and tasks
can be organised and
developed on Teams?

Trial the
change
01/09/2019
good idea to trial the change in one
department of the business
provide a good sense of the
practicalities and the challenges that
weren’t initially predicted
then be expanded, piece by piece,
department by department until it is
universal across the organisation.

Design, launch and manage your
adoption campaign
Post awareness
materials such as
memos, posters,
digital announcements
and host events
1
Incorporate self-help
and training
information in a single
location such as a
company intranet
2
Select success
measures
3
Provide training for
using Teams
4

Step by step, adoption will grow
01/09/2019
Measure Feedback Adjust repeat

COMMUNICATION IS
KEY
frequent communication with a group can improve efficiency &
reduce missed information

CREATE A TEAM
create channels within that team

EACH CHANNEL HAS ITS OWN
FILE STORAGE
the team can keep relevant resources neatly organized

EACH CHANNEL ALSO
INCLUDES A CONVERSATIONS
PAGE
where users can post comments, updates, or even GIFs

WHEN IT’S TIME
TO HAVE A
PROJECT
MEETING
have an audio and/or video call right within Teams.
share screens, and with a premium subscription, record meetings

THE DEFINITIVE
MICROSOFT TEAMS
Deployment Checklist

Important
considerations to
ensure successful
and sustainable
usage
01/09/2019
Define your business requirements
and use cases. Do the fit analysis.
Plan and define OneDrive,
SharePoint and Office 365 group
strategy before deploying Teams.
Where is data stored? How much
storage is required for Teams? What
will happen to data inside Teams?
How do Compliance Content Search
and eDiscovery work for Teams?

Important considerations to ensure successful and
sustainable usage
01/09/2019
How do I do Auditing and
Reporting for Teams?
Who can create Teams and
what are the guidelines for
creating and managing
them?
What will happen to the
users’ experiences with
audio and video
conferencing, room-based
video integration and
devices strategy?
How do I enable telephony
and when do I do this? What
will happen to existing
PABX?
What kind of network
bandwidth is required for
Teams?

Important
considerations to
ensure successful
and sustainable
usage
01/09/2019
What type of Organisational
Change Management programme
is required to deploy teams?
Do we have defined KPIs
established and monitored?
How to monitor voice quality and
end-user adoption

Important considerations to ensure successful and
sustainable usage
01/09/2019
IS MY HELPDESK PREPARED TO
SUPPORT TEAMS AND KNOW TIPS
AND TRICKS?
ARE MY ADMINS TRAINED ON
O365 WORKLOADS AND WHAT IS
THE ESCALATION MATRIX IN CASE
OF ISSUE RESOLUTION?
DO WE NEED TO DO A MANAGED
PILOT BEFORE WE DEPLOY FOR
THE ENTIRE ORGANISATION?

CHAT, TEAMS,
CHANNELS, & APPS
Deployment Plan

Chat deployment prerequisites
01/09/2019
To get the full Teams
experience, Exchange
Online and SharePoint
Online must be deployed
a verified domain for
Office 365
To scale chat, teams, and
channels all locations
have internet access so
they can connect to Office
365
the following common
ports open to the internet
from all locations:
Open TCP ports 80 and 443 for
outgoing traffic from clients that will
use Teams
Open UDP ports 3478 through 3481
for outgoing traffic from clients that
will use Teams

Ready to roll out
Teams?
• Check your environment's readiness for Teams
• Prepare your organization's network for Teams
• Office 365 URLs and IP address ranges
• Plan for Office 365 Groups when creating teams
01/09/2019

CORE DEPLOYMENT
DECISIONS

TEAMS
ADMINISTRATORS

Manage the Teams service, manage & create Office
365 Groups
01/09/2019
• Manage meetings, including meeting policies, configurations, and conference bridges
• Manage voice, including calling policies and phone number inventory and assignment
• Manage messaging, including messaging policies
• Manage all org-wide settings, including federation, teams upgrade, and teams client settings
• Manage the teams in the organization and their associated settings, including membership (group management supported via
PowerShell, team management in the Teams admin center)
• View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset
• Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the
users impacted by poor call quality.
• Create new reports, update and remove reports as needed
• Upload and update CQD building data.

Teams owners &
members
01/09/2019
Team Owner Team Members
Create team Yes
1
No
Leave team Yes Yes
Edit team name/description Yes No
Delete team Yes No
Add channel Yes Yes
2
Edit channel name/description Yes Yes
2
Delete channel Yes Yes
2
Add members Yes
3
No
4
Request to add members N/A Yes
5
Add tabs Yes Yes
2
Add connectors Yes Yes
2
Add bots Yes Yes
2

Messaging policies
01/09/2019
customize the global messaging policy?
require multiple messaging policies?
determine which groups of users get which messaging
policy?

MESSAGING POLICY
SETTINGS
01/09/2019TEAMS ONLINE LTD Transforming worplace practices

Use to change
the global
messaging
policy or create
a new custom
policy:
01/09/2019
Delete Owners can
delete sent
messages
Use this setting
to let owners
delete messages
that users sent in
chat
Delete Users can
delete sent
messages
Use this setting
to let users
delete messages
that they sent in
chat.
Edit Users can
edit sent
messages
Use this setting
to let users edit
the messages
that they sent in
chat

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