Tamra Bielefeld has over 15 years of experience in administrative, customer service, and data entry roles. She holds a Bachelor of Fine Arts in Photography from The University of Texas at San Antonio. Her most recent role was as a Recruitment Coordinator/Administrative Assistant at Peyton Resource Group/USAA, where she successfully managed multiple projects and deadlines. Prior to that, she held data entry roles processing mortgage claims, applications, and child support cases. Bielefeld also has experience in customer service roles at Pizza Hut and as a photographer and customer service representative at Lifetouch.

1. Tamra Bielefeld
tamrabielefeld@gmail.com
210-887-8252
Education
The University of Texas at San Antonio
Bachelor of Fine Arts (B.F.A.), Photography, 1999 - 2004
Skills: Administrative, Secretarial skills, Office equipment proficiency, Computer proficiency, Multi
tasking, Scheduling, Organizational skills, Typing, Ten Key by touch, Word, Excel, Power
Point, Lotus Notes and Outlook proficient.
Work Experience
Recruitment Coordinator / Administrative Assistant
Peyton Resource Group / USAA
February 2013 - February 2015
Originally, this USAA job was meant to be a temporary assignment. Due to my resilience, this position
was held longer by me than anyone before, and with motivation, a place was carved where there had
not been one before. Dedication was shown to the success of my team as well as my company.
Duties:
 Responsible for managing all team projects and requests simultaneously, while enforci
deadlines.
 Built, organized and maintained a filing system for reference. Searched files upon request.
 Obtained and maintained office and lab supplies.
 Oversaw multiple projects, requests, activities and deadlines simultaneously.
 Maintained confidentiality, accuracy, quality and efficiency in all duties.
 Acted as liaison for all interactions between the Qualitative team and recruitment vendor.
 Provided team services in every aspect of the testing from planning to completion.
 Detailed information from clients and generated statement of work for each tests recruitment.
 Collaborated with my teammates to ensure pertinent information was captured accurately.
 Verified that the information provided was received and actionable by vendor company.
 Updated a team matrix of all tests and testing information in Excel for end of year reporting.
 Created a map to our usability labs in Power Point for our digital test invites for test viewers.
 Performed routine office duties in support of the team and lab space.
 Established basic criteria starting point for future projects.
 Adaptable and calm to successfully perform additional duties as assigned.
Data Entry Specialist
Advantage Resourcing
June 2012 - January 2013
At Core Logic, I processed mortgage claims for GMAC and Fannie Mae. I was offered an incentive to
stay on while work was transitioned off shores. I held this position for over a year before the department
was dismantled.
 Processed mortgage foreclosures and mortgage insurance claims for GMAC.
 Quality checked to verify that the information provided was accurate.

2.  Researched several sources and consolidated information to balance fees and escrow that
Fannie Mae incurred while in charge of the property.
Application Specialist
Remedy Intelligent Staffing
February 2012 - July 2012
 Processed applications to update case information.
 Advised Case workers when necessary or requested by clients.
 Aided the Research team with Manual Change Forms when back logged.
Data Specialist
ACS
October 2011 - January 2012
 Processed payments and entered child support case updates for the Office of the Attorney
General.
 Signed privacy waver for all information as term of job acceptance.
 There is a system of checks and balances involved with handling participant money in a timely
fashion.
 All data was severely scrutinized.
Customer Service
Pizza Hut
January 2009 - August 2011
 Executed skills from customer service and money exchange to route planning.
Photographer / Customer Service
Lifetouch
October 2009 - April 2010
 Executed all duties of the studio from set up to tear down.
 Operated digital equipment, created products and sold to customers.
Data Entry / Refund Specialist
Southwest Business Corporation
December 2006 - September 2009
 SWBC promoted me straight out of training to assist with mortgage refunds.
 Assumed responsibility as sole refund employee and supported the data entry team when
required.
 Contacted insurance agents and customers to acquire policy documentation.
 Researched and verified pertinent coverage was established and current.
 Created a spreadsheet to track refund work flow.
Proof Operator
Bank of America
July 2001 - January 2007
 Processed checks from all banking centers by adding the MICR line.
 Maintained data entry processing standards of speed and quality.
 Utilized Internet to process digital checks and scanned checks for digital processing.