1. Michael Dillard
5941 Burning Sunrise
San Antonio TX 78244
(210) 823-3368 main phone
(210) 823-8755 message/alternate
Email: Michael.Dillard73@twc.com
 Highly organized and independent; able to effectively coordinate tasks to accomplish
projects with timeliness and creativity. Conscientious self-starter, able to be strategic and
prioritize effectively to accomplish multiple tasks. Talents include data entry, order
accuracy, team management, customer relations and team building.
Core Qualifications:
Client/Customer-focused
Excel in accuracy and detail
Martial Arts Black Belt & former instructor
File/records maintenance
Inventory Analyst
Robert Half for Headwater Construction
Contract Temp January 2016-Feb 2016
Contracted to find a revenue loss issue.
 Responsible for accounting for inventory of stock going out and being check in.
 Sent a weekly report to the office manager until the issue was identified and
the contract was complete.
 Received a lot of positive feedback on how the reports were submitted as
well as how quickly and efficiently the problem was identified.
Fraud Specialist
JP Morgan Chase
October 2015-November2015
 Went through training for this position found out it was not a good fit because there were
situations I was going to be placed into that would be result in questionable integrity
practices.
Order Entry Management
Time Warner Cable
August 2014-October 2015
 Detailed multiple orders for business class cable, Internet and phone set up ensuring
optimal accuracy.
 Set up multiple lines of business and maintain the company standard of performance as
well as achieving a record of 0 errors for over 9 months.
Recognized for 0 errors and exceeding performance guidelines for 3 months.
 Assured business owners by calling the business owners/operators, confirming day of
install details.

2. Warehouse Processor
Advantage and All-Med Personal
November 2013-August 2014
 Processed, sorted, and organized inventory for Air Force Recruits.
 Assisted with the daily organization of the warehouse.
 Team player that volunteered for miscellaneous assignments depending on work load.
 Monitored multiple databases to keep track of all company inventory.
Mortgage Claims Specialist III
Aerotek for Bank of America
July 2012-May 2013
 Worked with paperwork pertaining to foreclosures and all the end processes of the loan.
 Reviewed and provided comments on the adequacy of documents and took necessary
steps to cure any deficiencies. Prepared routine legal correspondence and memorandum
for attorney partners.
 Prepared departmental contracts for attorney approval.
 Responsible for recouping loss of funds
 Worked on Chapter 7 and 13 Foreclosures
Mortgage Claims Specialist II
Accenture for MMC Group
July 2011-July 2012
 Worked on 571 claims, Attorney evictions, maintenance and broker end of mortgages
 Effectively controlled the release of proprietary and confidential information for general
client
 Resolved Attorney evictions both as team and independently and maintained 95-100%
accuracy
 Assisted in training others on different aspects of the loan and loan processing.
Claims Processing
Corelogic
May 2010-July 2011
 Finalized and quality checked mortgage claims
 Filed 571 claims for Bank United and Wells Fargo
 Responsible for recouping loss of funds for Bank United
 Made claims and back-up packets to send with initial claims
 Documented on various projects such as or Wells Fargo and Bank United
 Reviewed and provided comments on the adequacy of documents and took necessary
steps to cure any deficiencies

3. Loan Information Processing
Kelly Services for USAA
January 2006-2009
 Print and process mortgage loans for USAA members.
 Prepared correspondence, accounting and financial documents for analysis.
 Ensured items were quality checked to make sure all paperwork was correct.
 Recognized for ability to assist several teams simultaneously.
Shareholder Representative
Today’s Staffing for American Funds
September 2005- December 2005
 Organized and coded all documents related to due diligence for customers accounts.
 Initiated all processes online via email and mail notifications.
 Demonstrated dependability and consistency.
Third Party Billing Insurance Department
Kinetic Concepts incorporated
June 2002- August 2005
Follow-up with Doctor's home health, and insurance.
 Ensured all paperwork is completed, processed and billed claims, and worked with case
managers
 Generated high volume of un-billed/pending accounts bringing in outstanding monies
 Recognized for independent and group work endeavors.
 Received "High Five" awards for teamwork.
Customer Service / Claims Specialist II
Humana Healthcare
May 2000- May 2002
 Followed-up with Doctor's and home health.
 Effectively controlled the release of proprietary and confidential information for general
client lists.
 Worked various claims for customers insured by Humana in the San Antonio, Austin, and
Arizona.
 Guided call resolution, customer, and hospital interaction.
Marketing Representative
Dial America Marketing
May 1999- May 2000
 Utilized aggressive telemarketing strategies to sell diverse products and services.
 Established and increased an efficient and motivated environment maximizing sales and
customer service.
 Always exceeding companies' goals.

4. Collection Agent
Pay Direct Services/ Gulf State Collections
1997-1999
 Pursued delinquent accounts for various clients.
 Consistently exceeded company goals for collection requirements.
Sales Manager
West Teleservices,
1996-1997
 Managed team varying from 12 to 20 members
 Coached and trained teams in sales and customer service
 Exceeded company goals for team Coaching and training my team in sales skills and
customer service.
 Developed performance tracking reports and training materials
 Multiple recognitions for outstanding achievement and top performing teams for overall
company.
Education:
1990-1992 Diploma Kubasaki High School Okinawa, Japan
1992-1993 United States Air Force Postal Service Training Fort Ben Harris
2007-Present pursuing Business Management degree