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Katie Milkowski · Brookline, NH
Phone: 603-921-8757 Email: klhochadelm@yahoo.com
OVERVIEW
Over seven years’ experience in a wide variety of administrative positions, including customer service,
data entry, corporate filing, QuickBooks, and customer database systems.
EXPERIENCE
EZBill Now- File Clerk (May 2015 to Present)
Handled corporate filing and purging of all files
Processed incoming and outgoing mail
Handled confidential and non-confidential files
Scanned all documents to the company’s QNAP
Fulfilled all personal files for owners.
Used a Neat Scanner for scanning files into computer
Used email to send files to owners
Organized files before scanning and sending
KEYW Corp/Flightlan Data- Assistant to Director of Maintenance (August–November 2014)
Filed, copied, and organized aircraft papers
Paperwork included but not limited to: Airworthiness Directives records, Service Bulletins, Registrations,
full log books, Engine Books, etc.
Fulfilled assorted side projects for the Director of Maintenance recurrently
Became well-informed on a multitude of subjects on airplanes and the paperwork that goes with them.
Proficient in filing and understanding the paper work for Airworthiness Directives, 337's, Certificates,
Engine Log Books, etc.
Organized a high volume worth of paper work daily.
EZBill Now- Medical Billing (December 2013– August 2014)
Part Time
Customer service, scanning, filing, and faxing. Attending training on Health/Meditouch web-based state of
the art medical billing system.
Studied Medical Billing for one year.
RPP- Data Entry (October to November 2013)
Entered information into an Alfa Five database
Worked with inspection sheets to accomplish each data entry sheet
Fulfilled entire project on time for company.
Focused with complete concentration to finish the job at hand
Used rapid typing skills to get through each inspection sheet.
Lawrence Greater Health Care Hospital- HR Department (August–September 2013)
Documented confidential and Non-Confidential paperwork
Essential scanning and faxing of documents.
Gathered up data information from a CRM system and used information to enter into Microsoft Excel.
Handled in-office mailings.
Maintained personnel files.
United Stationers Supply Company- Receptionist (July–August 2013)
Essential filing, scanning and faxing of documents.
Entered in shipping data into the system.
Binding and creating booklets and pamphlets for new hires.
Merchant Marketing Services- Supervisor/CSR/Trainer (August 2009–2012)
Entered in data via Microsoft Excel and a unique (CRM), Customer Relational Management system.
Presented daily tasks to four employees in Microsoft Excel Spreadsheets. Issued reports of shipping,
sales, chargebacks, and refunds into the CRM data entry. Answered and made Customer Service calls to
various merchants for their customer support, including resolving merchant issues and made necessary
corrections as needed. Trained new staff and established staff on using the CRM and completing tasks
for the company daily.
EDUCATION AND TRAINING
2014: Member of Good Standing, American Academy of Professional Coders (AAPC)
2004–2008: Kutztown University of Pennsylvania- Electronic Media, including radio, camera, lighting,
white balance, DAT tapes, audio creation, and graphic design
PERSONAL BACKGROUND
Knowledgeable in Microsoft Office
Can speak marginal French, Spanish, and Dutch.

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051616admin

  • 1. Katie Milkowski · Brookline, NH Phone: 603-921-8757 Email: klhochadelm@yahoo.com OVERVIEW Over seven years’ experience in a wide variety of administrative positions, including customer service, data entry, corporate filing, QuickBooks, and customer database systems. EXPERIENCE EZBill Now- File Clerk (May 2015 to Present) Handled corporate filing and purging of all files Processed incoming and outgoing mail Handled confidential and non-confidential files Scanned all documents to the company’s QNAP Fulfilled all personal files for owners. Used a Neat Scanner for scanning files into computer Used email to send files to owners Organized files before scanning and sending KEYW Corp/Flightlan Data- Assistant to Director of Maintenance (August–November 2014) Filed, copied, and organized aircraft papers Paperwork included but not limited to: Airworthiness Directives records, Service Bulletins, Registrations, full log books, Engine Books, etc. Fulfilled assorted side projects for the Director of Maintenance recurrently Became well-informed on a multitude of subjects on airplanes and the paperwork that goes with them. Proficient in filing and understanding the paper work for Airworthiness Directives, 337's, Certificates, Engine Log Books, etc. Organized a high volume worth of paper work daily. EZBill Now- Medical Billing (December 2013– August 2014) Part Time Customer service, scanning, filing, and faxing. Attending training on Health/Meditouch web-based state of the art medical billing system. Studied Medical Billing for one year. RPP- Data Entry (October to November 2013) Entered information into an Alfa Five database Worked with inspection sheets to accomplish each data entry sheet Fulfilled entire project on time for company. Focused with complete concentration to finish the job at hand Used rapid typing skills to get through each inspection sheet. Lawrence Greater Health Care Hospital- HR Department (August–September 2013) Documented confidential and Non-Confidential paperwork Essential scanning and faxing of documents. Gathered up data information from a CRM system and used information to enter into Microsoft Excel. Handled in-office mailings. Maintained personnel files. United Stationers Supply Company- Receptionist (July–August 2013) Essential filing, scanning and faxing of documents. Entered in shipping data into the system. Binding and creating booklets and pamphlets for new hires. Merchant Marketing Services- Supervisor/CSR/Trainer (August 2009–2012) Entered in data via Microsoft Excel and a unique (CRM), Customer Relational Management system. Presented daily tasks to four employees in Microsoft Excel Spreadsheets. Issued reports of shipping, sales, chargebacks, and refunds into the CRM data entry. Answered and made Customer Service calls to various merchants for their customer support, including resolving merchant issues and made necessary corrections as needed. Trained new staff and established staff on using the CRM and completing tasks for the company daily. EDUCATION AND TRAINING 2014: Member of Good Standing, American Academy of Professional Coders (AAPC) 2004–2008: Kutztown University of Pennsylvania- Electronic Media, including radio, camera, lighting, white balance, DAT tapes, audio creation, and graphic design PERSONAL BACKGROUND Knowledgeable in Microsoft Office Can speak marginal French, Spanish, and Dutch.