1. TALAL AHMED
AL-FAISAL TOWN, LAHORE CANTT, LAHORE.
Contact # 042-36615567/0321-4080123 | talal_ahmedus@yahoo.com
Objective
A competent professional who can be trusted even in most confidential projects. Experiencing
The challenging position in a dynamic organization which provides relevant exposure, professional
Development and growth opportunity. Ensure smooth and perfect running operational processes
With accurate and timely functioning.
Professional Experience:
 Officer Merchant Acquiring Operations – Head Office
Sep 2008-Feb 2016
 Officer Projects Merchant Acquiring – Head Office
Mar 2008-Current
Bank Alfalah (Consumer Finance Centre) Lahore.
Key Responsibilities:
• Monitoring and maintenance of Insurance claims regarding Credit Card Machine.
• Handling of Merchant’s complaints at Merchant Help-Desk and login in System.
• Harmonizing of working coordination with Relationship Officers & Relationship Managers
and Dispute Resolution Department for amicable resolution of disputed issues.
• Coordination with Dispute Resolution Department regarding all queries related to Merchants
pan Pakistan.
• Coordination with all regions of Pakistan regarding Retrievals, Chargeback’s, dispute letter
and deductions issues.
• Properly maintenance of PAN Pakistan Credit Card Machine’s inventory.
• Issuance of POS terminals to field officers.
• Maintenance of POS related MIS’s.
• Monitoring daily, weekly, monthly, quarterly, and yearly reports.
• Coordination with all field officers and resolve their issues.
• Coordination with Mailing, Finance, Administration, IT and other departments.
• Provide telephonic training to Merchants.
• Download Terminal for New Deployment and Replacement.
• Prepare Presentation on different projects
• Maintain Main Database regarding Business Volume.
• Project handling pan Pakistan & reporting to higher management.
• Support corporate social responsibility initiatives.
• Forms designing & prepare agreement for customers with the consent of head of department.

2. • Maintenance of customers’ information in the system.
Internship
Four Weeks in Alfalah Bank Head Office (Islamic Banking Division) 66-Main Boulevard Gulberg
Lahore Pakistan.
Four Weeks in Alfalah Bank Zarar Shaheed Road Branch (Islamic Banking Division) Dubai Chowk
Lahore Cantt Pakistan.
Education
2014 M.B.A Executive
Allama Iqbal Open University
2007 Bachelor of Commerce (B.Com)
Scholars College of Commerce, Lahore
2005 Intermediate (ICS)
Govt. Islamia College, Lahore
2002 Matriculation (Science)
F.G Boys High School, Lahore
Professional certificates
• Personal Grooming
• Advanced MS Excel
• Did you get that? Communicating Effectively
• Advanced MS Word
• Consumer IT Systems
• Get Connected Email & Internet
• Customer Service and Dispute Resolution
• Effective Communication Skills
Project
Role of Dispute Resolution Unit in Customer Satisfaction.
Expertise
MS Excel, MS Word, Ms Access, MS Power Point, Corel Draw 12, Adobe Photoshop CS, HTML,
Internet, Front page, Team viewer. MS Outlook, Microsoft Windows 98, Windows 2000 Professional,
Microsoft windows XP.
Personal Information

3. Name Talal Ahmed
Father Name Shakeel Ahmed
Permanent Address H.no.60, Str.no.8, “B” Block Al-Faisal Town Lahore Cantt
Country Pakistan
CNIC # 35201-4829324-7
Date of Birth May 20, 1986
Nationality Pakistani
Religion Islam
Marital Status Married
Mobile # +92-321-4080123
Email talal_ahmedus@yahoo.com
Extra Activities
Net surfing, and Reading, seeking information, searching.
Personal Skills
Assumes Responsibility
Seeks New Challenges
Strong Interpersonal Skills
Takes Responsibility
Team Player
Works Well Without Supervisor
Reference
Available upon Request.
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