1. Brittany Brathwaite
405-171 Front St E, Toronto ON, M5A 4H3
416-858-7268, brittanytb88@gmail.com
EDUCATION/TRAINING
Administrative Assistant Certificate 2015
Overland Learning Center, Toronto, ON
Bank Teller Training Certificate 2015
Overland Learning Center, Toronto, ON
Business Administration Advanced Diploma 2012
George Brown College, Toronto, ON
Technology Service Corps,
NPower Canada, Toronto May 2016-Present
15 week in-class training on IT Essentials
Go IT Training,
NPower Canada, Toronto May 2016
CERTIFICATIONS
CompTIA A+ 901-902 Series Certificate Expected August2016
ServiceNow Certified System Administrator Expected August 2016
HIGHLIGHT OF QUALIFICATIONS:
Able to meet customer needs in a timely manner by actively listening and dealing with their questions
accordingly. As well as Dealing with strict time constraints by prioritizing tasks by need and delegating other
team members to continue on a project. Also able to complete tasks in a faced paced environment by being
organized but also flexible while still helping customers.
SUMMARY TECHNICAL SKILLS
 Completed six modules of Creating your own Android App course through The Toronto District School
Board Learn For Life
 Microsoft Office
 Windows,
 iOS,
 Android,
 Apple OS X
 Linux.
 Go IT Training

2. Brittany Brathwaite
405-171 Front St E, Toronto ON, M5A 4H3
416-858-7268, brittanytb88@gmail.com
EMPLOYMENT EXPERIENCE
Winners, Sales Associate, Toronto, ON 2015-2016
 Completed all cash transactions and returns in an efficient manner and Informed customers about the
TJX Loyalty program. As well as letting customers know about different charities they can make a
donation to.
 Responsible for counting each item in fitting room from customers to reduce loss prevention as well as
sorting and organizing clothing to be returned on to the floor.
 Greeted customers in a friendly manner while assisting them with any questions, complaints or
purchases they have.
 Addressed customer complaints by listening to their concerns, resolving their issues and/or bringing
their concerns to management.
 Displayed merchandising standards in regards to ensuring that all displays are visually appealing for a
positive shopping experience.
Danier Leather, Customer Service Associate Toronto, ON 2014
 Completed all cash transactions as well as informing customers about how they can sign up for
promotions.
 Contacted stores to verify that direct orders for customers were correct and sent in a timely matter
resulting in customer satisfaction.
 Used Encor software for inventory checks to ensure merchandise was in stock and up to date or
available for customer purchase.
 Logged customer orders on Excel spreadsheet while paying close attention to accuracy, making sure
information was clear, organized and complete.
 Distributed inventory throughout sales floor by making merchandise visually appealing for customers as
well as organizing stock room for easier retrieval of merchandise for employees.
 Answered routine inquiries from customer in regards to merchandise, ordering online and helped with
any other needs or concerns they may have.
Sobeys, Customer Service Associate (Deli), Toronto, ON 2006–2014
 Consistently delivered excellent customer service to over 400 customers weekly resulting in customer
satisfaction and increased sales with an average of $20,000 in sales weekly.
 Directly engaged customers through friendly conversation to inform them about promotions and
answered customer inquiries about products, identified customer needs and made recommendations
based on their preferences.
 Handled all customer complaints in an efficient, professional and timely manner providing the best
resolution possible or consulted with a manager for the best solution resulting in increased customer
satisfaction.
 Prioritized and managed multiple customer requests as well as work duties during busy peak hours
ensuring a smooth operation.
 Receivedthe '5 Years of Part-time Service' award.