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Daniel Bulai - Resume doc
- 1. DANIEL BULAI M.519.577.7868 d_bulai@hotmail.com Objective ____________________________________________________ A challenging customer service leadership position with a growth-oriented and innovative corporation, where my unique knowledge and skills will have an immediate impact. Profile _______________________________________________________________ • Proven leader and established in Inside and Outside Sales • Proven ability to define business opportunities for process improvement and making recommendations to achieve goals • Applied group and individual training skills • Highly motivated, creative and enthusiastic with proven success in building and managing relationships with peers, colleagues and clients • Decisive and committed to professionalism and adherence to quality standards • Strong communication skills • Strong analysis, organization and problem solving skills • Adaptive to changing environments • Proficient writing abilities (university-level classes in grammar, editing techniques, and public relations writing) • Excellent interpersonal skills • Strong team player • Self Sufficient • Maintains effectiveness while managing competing demands Key Skills and Qualifications_______________________________________________ • Microsoft Office (Word, Excel, Outlook, PowerPoint, and Visio) • Experience with CRM software Employment____________________________________________________________ 2007- October 2014 eScreen Canada ULC, Calgary, Alberta Manager – Clinic Sales, Sales Support, Customer Support April 2014 – October 2014 – Regional Manager - Clinic Sales • Identify and assist in the improvement of business processes • Inside Sales/Outside Sales • Cold calling and following up on leads from support team. • Responsible for expanding clinic network and training clients on our software, eScreen123 and www.myescreen.com • Conducted monthly training for our external business partners via WebEx presentation. • Analysis of Manual Billing reports for our Clinic Network • Prepare and deliver Training manuals and marketing for our internal business partners.
- 2. DANIEL BULAI M.519.577.7868 d_bulai@hotmail.com September 2009 – April 2014 Manager – Sales Support/Customer Service • Responsible for all incoming leads and account assignment. • Creation of new accounts and maintaining and updating current accounts. • Coordinating proper training and document creation, User guides and eBrochures. • Providing billing reports to Accounts Payable. • Hiring and Training of new hires • Quarterly and Yearly performance reviews, SMART Charts reviews for Corporate office September 2007 – September 2009 Team Lead – Customer Service • Call Centre Supervisor, Tracking incoming/outgoing calls. Directing lead calls to Sales team • Team building and reviews • Training material creation • Ensuring best possible customer service 2006- 2007 Air Canada, Dorval, Quebec Supply Accounts • Accounts Payable, processing invoices into company database. • Coordinating with buyers and following through with vendors on status of payment. 2005- 2006 IMS Health, Kirkland, Quebec Research Specialist, PVS • Researched and maintained prescriber information using company mainframe and internet tools. 2000- 2005 McDonald’s Restaurant, Point-Claire, Quebec Manager • Delivered above-standard customer service; managed crew; administered breaks to crew; coordinated activities according to specific timelines; managed money at end of shift and completed appropriate paper work. 2000-2002 English Tutor • Tutored high school and College students in essay writing, grammar, and Literature. Education___________________________________________________________ Bachelor Degree in English Literature – Graduated 2005 Concordia University, Montreal QC John Abbott College Lindsay Place High School
- 3. DANIEL BULAI M.519.577.7868 d_bulai@hotmail.com References available upon request