1. MAMTA SINGH
Mob:+ 918587002026
Mail: memamtaprakash @gmail.com
Dated:
Dear Sir/ Madam,
I am very pleased to know that there is vacancy in your company. I enclose my resume for your
consideration.
Review of my credentials will confirm that I am capable of serving as the catalyst for achieving
revenue objectives and organic growth through effective contributions. I am a qualified B.A with
Economics (Hons.) over 7 years of experience in In Logistics & Supply Chain, Telecom sector,
and with E-Commerce Company.
I am presently associated with Innovative logistics Pvt. Ltd.
I understand that working for your organization requires a candidate who is team oriented and is
able to deal with people in various departments. I am confident that I possess these skills, which
will help me to perform the job efficiently and effectively.
My goal is to transit my enthusiasm, creativity and experience into a position, where I continue
to provide the strategic and tactical leadership critical to retaining valued customers of an
organization. I am certain that my presence in your team will prove to be beneficial to your
organization. As such, I would welcome an opportunity to speak with you to evaluate your needs
and share my ideas.
Thanking you.
Mamta Singh

2. Enclosure: Resume
Mamta Singh
Mob: +918587002026
Mail: memamtaprakash @gmaill.com
A Distribution Management with 7 Years of experience seeking assignments with a leading
organization in the field of Logistics, Distribution and Supply Chain Management.
 Professional profile
 Currently Associated with Innovative Logistics Pvt..Ltd, Delhi as Senior CRM. Handling
Whole North. From March 2015 to till Date.
 Worked with Smile Group in Gurgaon as Key Account Manager in Warehouse promoted
from Sr. Customer Resolution Executive in Smile E-Express Gurgaon from 2011 to 2013 .
 Worked with Hewlet Packard (HP), Small Medium Business Group Operation in Gurgaon for
2 years from 2009 to 2011.
 Worked with Vodafone, Delhi as Customer Care Executive in Mahipalpur for 1 year from
2008 to 2009.
 I have good knowledge of Import and Export.
 I Had handled the Customer service of Serco for HP .
 Supervising & controlling overall logistics processes & services & providing valuable
suggestions for efficiency enhancement.
 Effective communicator with excellent negotiation skills, with strong analytical power &
abilities in planning & managing resources.
 Core competencies
Responsibilities in Smile Group 2011 to 2013.
 Organizing and managing all the delivery query/Complain/Escalation/Delivery Complain
reports of own warehouse Smile Groups.
 To lead the warehouse team & supervise overall activities.
 Manpower planning on day to day basis as per workload.
 Planning delivery timetables
 Handle team of Pickup & Delivery Boys.
 Preparing analytical reports.
 Dealing with other courier services like for delivery on time..
 Coordinating with the team & Manager’s of own warehouse & other courier services.
 Assigning delivery Data to respective Manager’s.
 Maintaining delivery on time status D1, D2.
 Coordinating with the CRM/NDR/RTO/DISPTACH Team for delivery status.

3.  Provide online resolution to CRM team in case of delivery related complains.
 Dealing with Escalation complains/customers for on time resolution.
 Giving time to time training to Delivery boys for betterment of our delivery services.
 Generating & Maintaining Delivery &MIS Report.
 Looking at ways to improve supply networks.
 Managing clerical, administrative and warehouse distribution staff.
 Responsible for collating information and furnishing regular MIS reports to senior
management for reviews and strategic decision-making purposes.
 Advanced MS Excel skills including pivots, macros, charts, etc..
 Handled upset and escalated calls.
 Ensure On time delivery (same day delivery on the day of arrival of the cargo) of the
material for the smooth operations.
 Making MIS as per Client requirement.
 Troubleshooting analysis & suggestions for improvement in Delivery Service Level.
 Contact Client & Customers direct through Mail either on Phone.
 To Resolve the issues regarding Delivery ASAP.
Responsibilities In HP in Small Medium Group.
 Contact with our clients through mail or in (Inbound & Outbound) calls .
 Collect a business through university & colleges in bulk quantity.
 Resolve the issues or complains of our client & customer through call or in mail.
 Provide a resolution on time .
 Handled the inbound calls from throughout India.
 Provided customers the details of the complete range of products available.
 Booked the confirmed order from the customers and forwarding the same to the
respective department.
 Handling escalated issues such as payment related, order not delivered, replacement
and refund against defective or damaged product, payment adjustment, short partial
delivery, wrong product delivered etc.
Responsibilities In Vodafone .
 Interacting with a customer face to face.
 Increase the company business through convincing customer.
 Handled the inbound calls from throughout India.
 Dealing with Escalation complains/customers for on time resolution.
 Entertaining issues of the customers in terms of prizes.
ACADEMIC Qualification

4. Qualifications
Institution / University Aggregate (%)
B.A Economics V.B. University 53%
12
th
K.V.No.1 72 %
10
th
K.V.No.1 53 %
Technical Skills:Technical Skills:
Basic knowledge of Computer:
Skills: Ms-Excel, Ms-Word, Ms-Powerpoint, Ms-Access, Ms-Paint & Internet.
Personal Vitae
Father’s Name : Shri. J.P Singh
Date of Birth : 21.02.1988
Religion : Hindu
Marital status : Married
SKILLS
≈ Willingness to learn.
≈ Pleasant approach
≈ Team Leader
DECLARATION:DECLARATION:
I consider myself familiar with Computer Application Aspects. I am also confident of my ability to
work in a team.
I hereby declare that the information furnished above is true to the best of my knowledge.
Date: (Mamta Singh)
Place: