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The Future of Designing Collaboration Experiences #spsdetroit

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Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs. IN THIS SESSION YOU’LL HEAR:     • Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation     • Real-life industry examples of what it takes to make effective collaboration possible     • Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams

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The Future of Designing Collaboration Experiences #spsdetroit

  1. 1. The Future of Designing Collaboration Experiences A framework on innovative collaboration experiences #SPSDETROIT By: Kanwal Khipple
  2. 2. My twitter handle is @kkhipple and I work at KANWAL KHIPPLE AUTHOR | AWARD WINNING DESIGNER | SUPER GOOD LOOKING
  3. 3. What does not work is when you have to go through a certain chain of command where employees are not empowered to make decisions. HEIRARCHICAL ORG STRUCTURES ARE NOT THE FUTURE
  4. 4. We work across functional areas and leverage increased connectivity where people support one another in more dynamic cross functional teams. PRODUCTIVITY IS PEOPLE WORKING WITH LESS BORDERS
  5. 5. What leadership style does your company want to employ at the organization, department or team level? LEADERSHIP STYLES
  6. 6. For many, collaboration means that I have to have people skills or “get along” with others. GETTING ALONG
  7. 7. For many, collaboration means that I have to have people skills or “get along” with others. SCARED TO MAKE MISTAKES
  8. 8. Productivity for many is that they just want to focus on their work and what they need to get done. NO DISTRACTIONS
  9. 9. Your history, culture, religious beliefs and politics influence your view of collaboration GLOBAL COLLABORATION CHALLENGES
  10. 10. Leveraging the right tools to be productive WHAT DOES SUCCESS LOOK LIKE?
  11. 11. What about tomorrows demands? Are you ready for those? ARE YOU READY FOR TODAY’S DEMANDS?
  12. 12. We work with more people on a day-to-day basis today than ever before. WE WORK WITH MORE PEOPLE… 60% of employees report working with 10 or more people on a day-to-day basis. Half of these employees work with more than 20.
  13. 13. 60%+ of workers are part of the mobile workforce WORKING ANYWHERE
  14. 14. There is a reason that you have more choices now then ever before DOES ONE SIZE FIT ALL?
  15. 15. Personalize or base the matrixes you leverage on personas that change over time. Office Video Urgency/TimeSensitivity Audience (Internal or External) Skype For Business Call IM Skype Presence Skype for Business Online Meetings Outlook E-Mail OneDrive for Business SharePoint Team Sites SharePoint Intranet Yammer Company Communications Yammer Groups Office 365 Groups Individual OrganizationalGroup Ad-hoc/LowUrgent/High Delve Boards FutureToday
  16. 16. Learning via Co-Workers is among the most effective and most used methods. COACH OTHERS & FIND CHAMPIONS…
  17. 17. The main goal for working together is to learn and hope to have better outcomes LEARNING OR EXPLORING NEW IDEAS
  18. 18. Discussions that enhance learning requires to share different perspectives TRUST YOUR TEAM
  19. 19. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●We have provided guidance on 10+ common scenarios…whentousewhat.com SCENARIO GUIDANCE
  20. 20. Not only can we edit files, but we can even easily edit them with other people. In the browser, or in the Office client – edit at the same time. COLLABORATING HAS NEVER BEEN EASIER…
  21. 21. Built to make sure you can still be productive when just using touch. FULLY TOUCH ENABLED…
  22. 22. As long as your team is using Office 365 you will find it easy to discover what they are working on, and coordinate more effectively. FIND INFORMATION AND PEOPLE QUICKLY AND EASILY…
  23. 23. Anywhere a person is referenced they are only a click away providing quick access, ways to get in touch, and insight into what they are working on. PEOPLE ARE MORE THAN JUST PROFILES…
  24. 24. TAKE EMAIL TO THE NEXT LEVEL…
  25. 25. The way we manage meetings, and the way we collaborate has changed. Consider encouraging the use of video to connect more. Or drop in meetings. CONNECTING TEAMS
  26. 26. What if your inbox could tell you how to work better? What if you could get more insight into how you work, or your team works? TAKE PERSONAL / COLLABORATION INSIGHTS FURTHER…
  27. 27. It goes into much greater depth and can be found at WhenToUseWhat.com DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!
  28. 28. Depending on your circle of trust and your goal, your new space will have different collaboration & communication features COLLABORATION & COMMUNICATION MODELS
  29. 29. Understand the space that you are striving to design COMMON SCENARIOS • Information and Knowledge Management • Knowledge Collection (aka Document Repository) • Expertise Search • Discussions • Idea and Innovation Management • Software Development • Custom Communication • Enterprise Communication • Internal Communications • Human Resource Management • Document Lifecycle Handling (aka Records Management) • Meeting Minutes and Tasks • Event Management • Joint Authoring (synchronous/asynchronous) • Information Exchange (aka Communication Portal) • Problem Solving • Organization of Meetings • Reporting • File Sharing • Sales opportunity handling • Workshop Organization • Quote Compilation
  30. 30. What applications are you leveraging? OFFICE 365 APPS COMMUNICAITON COLLABORATION PRODUCTIVITY
  31. 31. If you are looking for a space that offers bit of social, links to resources, showcase key information (like Employees) and ability to socialize then SharePoint Team Sites work. COLLABORATE WITH LIGHT DISCUSSIONS
  32. 32. If you are focused on making it easy to organize team work by creating new plans, organize and assign tasks, share files, discuss, and easily receive and disperse updates. ORGANIZE TEAMWORK
  33. 33. If you are looking to have a focused on open, easy, and productive communication space between you and your coworkers more then Yammer can help COMMUNICATION FOCUSED
  34. 34. If you are looking for a focused space that empowers people, within a circle of trust, to work together using many of the tools Office 365 offers. TEAM FOCUSED
  35. 35. If you are looking for a portal where you can create and share videos for training, communication, interviews, etc then leverage Microsoft Stream. VIEWING VIDEOS
  36. 36. If you are looking for a portal that connects teams with the communication in a structured, then leverage SharePoint for your next Intranet. EMPLOYEE ENGAGEMENT FOCUSED News Keeps employees informed by targeted, easy to publish articles. Tools & Quick Access Accessible and rapid access with single sign on to key tools/apps. Leadership Messaging Amplifies reach and impact of leader communications. Shared Stories Giving employees a voice and way to share with the organization. Mobile Experience Provides the Intranet to employees anywhere at anytime, and on any device. Events Shared calendar experiences to stay up to date on corporate and divisional events. Enabling Recognition Foster a greater collaborative culture with peer to peer praise. Enterprise Social Integrate and enhance from commenting to interactive polls. Intranet Search Powerful full text search available across the entire Intranet and in specific collections. Video Storage, conversion and optimized playback of video. Photos Providing rich galleries. Information Architecture Foundational for the Intranet and ECM and includes site, file, and sensitive data classification, planning and defining audiences, site templates, page templates, content types and much more. Flexible Navigation Powered by metadata, site structure or search. Actionable Analytics Provide actionable insights based on usage. People Search Intuitive, intelligent and modern people search experiences. People Spotlights Celebrating talent/connecting people within the organization.
  37. 37. Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
  38. 38. If you are looking for a focused space that empowers people, within a circle of trust, to work together using many of the tools Office 365 offers, then leverage Office 365 Groups COLLABORATION WITH YOUR CIRCLE OF TRUST
  39. 39. Give you guidance and recommendations to successfully plan and implement External Sharing in your own organization http://office365extranets.com DOWNLOAD EXTERNAL SHARING WITH OFFICE 365 WHITEPAPER!
  40. 40. Where do you begin to deliver innovative solutions? DESIGN SPRINT
  41. 41. What are the biggest pain points? Why are people not adopting the solution? DISCOVER THE CORE PROBLEM • Information and Knowledge Management • Knowledge Collection (aka Document Repository) • Expertise Search • Discussions • Idea and Innovation Management • Software Development • Custom Communication • Enterprise Communication • Internal Communications • Human Resource Management • Document Lifecycle Handling (aka Records Management) • Meeting Minutes and Tasks • Event Management • Joint Authoring (synchronous/asynchronous) • Information Exchange (aka Communication Portal) • Problem Solving • Organization of Meetings • Reporting • File Sharing • Sales opportunity handling • Workshop Organization • Quote Compilation
  42. 42. What do you users think? How do they want to interact? DAY IN THE LIFE
  43. 43. Define what problem you are trying to solve, the business/technical requirements as well as the limits CONTENT & FEATURE PRIORITIZATION
  44. 44. Grab a pencil, paper and sticky notes. Now go and start building your prototype with the help of others. Want a challenge? Build 8 prototypes in 5 minutes. BUILD A PROOF OF CONCEPT
  45. 45. Find the most popular prototypes and rate the them based on Risk vs Reward to users RISK VS REWARD
  46. 46. Launch the prototype and repeat the process for other core problems that your organization is facing SPRINT TO SUCCESS
  47. 47. Most of us do not want instructions on how to collaborate but that initial introduction to a site is just the right amount of push we need. RAISE AWARENESS
  48. 48. Learn from your mistakes, when to celebrate failures and build your own best practices CELEBRATE FAILURES
  49. 49. #SPSDETROIT would not be possible without the amazing sponsors, organizers and you! THANK YOU SPONSORS & ORGANIZERS! Contego Cyber Solutions
  50. 50. Looking forward to seeing everyone come out; First 50 drinks on us! (Based on participation) STICK AROUND FOR SHAREPINT When: Tonight, 4:00pm-6:00pm Where: 3rd Street Bar 4626 3rd Ave, Detroit, 48201
  51. 51. My twitter handle is @kkhipple and I work at Thank You! Organizers, Sponsors and You for making this possible. 30+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Whitepaper Intranets w/ Office 365 @ Office365Intranets.com Whitepaper External Sharing w/ Office 365 @ Office365Extranets.com Message Me On LinkedIn or Email Kanwal@Khipple.com AUTHOR | AWARD WINNING DESIGNER | SUPER GOOD LOOKING

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