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Digital Workplace Building Blocks - Training and Change with Office 365

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DIGITAL WORKPLACE BUILDING BLOCKS
TRAINING AND CHANGE WITH OFFICE 365
REBECCA JACKSON – DIGITAL WORKPLACE COORDINATOR - NE...

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ABOUT NEXTDC

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WHERE
THE CLOUD LIVES
FOUNDED IN 2010
10 LOCATIONS
ASX 200
230+ STAFF

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Digital Workplace Building Blocks - Training and Change with Office 365

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With the pace of change with digital tools it can be hard to keep up and deliver great, relevant training information and content. In this presentation Rebecca will take you through the 'Digital Workplace' building blocks, the framework they used to launch their Digital Workplace on Office 365. The session will cover:

With the pace of change with digital tools it can be hard to keep up and deliver great, relevant training information and content. In this presentation Rebecca will take you through the 'Digital Workplace' building blocks, the framework they used to launch their Digital Workplace on Office 365. The session will cover:

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Digital Workplace Building Blocks - Training and Change with Office 365

  1. 1. DIGITAL WORKPLACE BUILDING BLOCKS TRAINING AND CHANGE WITH OFFICE 365 REBECCA JACKSON – DIGITAL WORKPLACE COORDINATOR - NEXTDC
  2. 2. ABOUT NEXTDC
  3. 3. WHERE THE CLOUD LIVES FOUNDED IN 2010 10 LOCATIONS ASX 200 230+ STAFF
  4. 4. BEFORE O365 THE DIGITAL WORKPLACE
  5. 5. LOW USAGE
  6. 6. OUT-OF-DATE
  7. 7. MANUAL
  8. 8. CUTTING THROUGH THE CONFUSION
  9. 9. UNDERSTANDING OUR TEAM UNDERSTANDING OUR TEAM
  10. 10. UNDERSTANDING THE TOOLS
  11. 11. CONNECTINGTO OUR VALUES
  12. 12. ALIGNINGBEHAVIOURTO TOOLS
  13. 13. DIGITAL WORKPLACE BUILDING BLOCKS
  14. 14. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE Window to your digital workplace (Intranet) The digital toolbox (Office 365) Service delivery (ServiceNow) Customer relationship management (Salesforce) Business applications Social collaboration Email / Calendar HR information systems Search THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES OUR DIGITAL WORKPLACE Enterprise resource planning (Great plains) Messaging Document collaboration Project management Supporting systems Discovery We seek answers and provide quality content for others to do the same. Working out loud We openly share what we are working on, to communicate and promote innovation. Flexibility We support customers anywhere, anytime. Action We do the right activity, at the right time for excellent customer results. Collaboration We work together across silos to drive innovation for customers. Reporting Productivity applications
  15. 15. VALUES AND BUILDING BLOCKS #frugalnotcheap #brightideas #oneteam Working out loud #customerfirst #straighttalk #pursuitof excellence
  16. 16. ANATOMYOF A BUILDING BLOCK
  17. 17. TRAINING APPROACH
  18. 18. CHAMPIONS
  19. 19. WELCOME TASKS
  20. 20. ONLINETRAININGSESSIONS
  21. 21. VIDEO CONTENT
  22. 22. INTRANETCONTENT
  23. 23. YAMMERTIPS
  24. 24. SELF-HELP
  25. 25. MEASURING RESULTS
  26. 26. VERBATIM FEEDBACK
  27. 27. SURVEYS
  28. 28. STATISTICS
  29. 29. USABILITY TESTING
  30. 30. IN SUMMARY
  31. 31. MAKE IT WORK FOR YOU Look at what others are doing Adapt to what works for you Plan and budget for change Senior leadership support Build a champion network Use the tools, learn the tools Reinforce your messaging WHERE THE CLOUD LIVES ™
  32. 32. THANK YOU
  33. 33. GET INTOUCH Rebecca Jackson NEXTDC Digital Workplace Coordinator rebecca.jackson@nextdc.com @_rebeccajackson linkedin.com/in/rebeccajljackson/

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