The document outlines the digital workplace framework at NextDC, detailing essential tools such as intranet, Office 365, and Salesforce for enhancing customer outcomes. It emphasizes values like collaboration, flexibility, and customer-first approaches, alongside training and feedback mechanisms to support staff engagement and innovation. The ultimate goal is to adapt solutions effectively with support from senior leadership and champions within the organization.

1. DIGITAL WORKPLACE BUILDING BLOCKS
REBECCA JACKSON – DIGITAL WORKPLACE MANAGER - NEXTDC

2. ABOUT NEXTDC

3. WHERE
THE CLOUD LIVES
FOUNDED IN 2010
10 LOCATIONS
ASX 200
230+ STAFF

4. CUTTING THROUGH THE CONFUSION

5. UNDERSTANDING OUR TEAM
UNDERSTANDING OUR TEAM

6. UNDERSTANDING THE TOOLS

7. CONNECTINGTO OUR VALUES

8. ALIGNINGBEHAVIOURTO TOOLS

9. DIGITAL WORKPLACE BUILDING BLOCKS

10. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content for
others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and promote
innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity, at
the right time for excellent
customer results.
Collaboration
We work together across
silos to drive innovation for
customers.
Reporting
Productivity
applications

11. VALUES AND BUILDING
BLOCKS
#frugalnotcheap
#brightideas
#oneteam
Working
out
loud
#customerfirst
#straighttalk
#pursuitof
excellence

12. ANATOMYOF A BUILDING BLOCK

18. TRAINING APPROACH

19. CHAMPIONS

20. WELCOME TASKS

21. ONLINETRAININGSESSIONS

22. VIDEO CONTENT

23. INTRANETCONTENT

24. YAMMERTIPS

25. SELF-HELP

26. MEASURING RESULTS

27. VERBATIM FEEDBACK

28. SURVEYS

29. STATISTICS

30. USABILITY TESTING

31. IN SUMMARY

32. MAKE IT WORK
FOR YOU
Look at what others are doing
Adapt to what works for you
Plan and budget for change
Senior leadership support
Build a champion network
Use the tools, learn the tools
Reinforce your messaging
WHERE THE CLOUD LIVES ™

33. GET INTOUCH
Rebecca Jackson
NEXTDC
Digital Workplace Manager
rebecca.jackson@nextdc.com
@_rebeccajackson
linkedin.com/in/rebeccajljackson/