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Understanding Collaboration's Cultural Fit

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With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.

This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.

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Understanding Collaboration's Cultural Fit

  1. 1. Understanding Collaboration’s Cultural Fit Benjamin Niaulin Sharegate Christian Buckley Beezy
  2. 2. Benjamin Niaulin Evangelist and Product Advisor at Sharegate Office Servers and Services MVP www.share-gate.com @bniaulin Benjamin.Niaulin@Sharegate.com
  3. 3. Christian Buckley Chief Evangelist at Beezy Office Servers and Services MVP www.beezy.net @buckleyplanet cbuck@beezy.net www.buckleyplanet.com
  4. 4. Beezy is the Intelligent Workplace for Microsoft Office 365 and SharePoint, extending the feature set and improving the user experience for on-premises, cloud, and hybrid deployments. We are on a mission to transform the way people work, and to help employees be more connected, innovative, and happy. Learn more at www.beezy.net or @FollowBeezy on Twitter.
  5. 5. Best Office 365 Solution, ESPC 2015 Lecko Leader in information dissemination & circulation, knowledge management & productivity, Paris 2016 Trend Setting Product of 2016, KM World Top 10 Intranets rated ’genuinely enjoyable’ for employees, Digital Workplace Group Best Intranet of 2013, Nielsen Norman Group Best Social Collaboration Solution, Vodafone, Chicago 2015 Most Innovative Cloud Solution, ESPC 2016
  6. 6. HAVE YOU EVER GONE AROUND I.T.?
  7. 7. Markets are evolving fast, and organizations need to promote new ways of working
  8. 8. Digital-born companies are disrupting markets and incumbents across all sectors.
  9. 9. Millennials and remote workers are joining organizations with the mindset of the digital consumer.
  10. 10. Most large organizations care a lot about their physical workplace…
  11. 11. But they care less about how their digital workplace looks
  12. 12. SharePoint Intranet Email Network folders My PC files SAP
  13. 13. Employees get asked to… Work together Reuse best practices Share openly Learn fast Break-down silos Stay aware
  14. 14. What tools do we give them?
  15. 15. An overloaded inbox… Oh no… not another Internal Comms email!
  16. 16. A complex collaboration platform… Now, where do I click?
  17. 17. An outdated intranet… Hellooooo! Am I alone down here?
  18. 18. The result? Frustration Demotivation Disengagement
  19. 19. …or they turn to “other” tools… IT Not enterprise-ready Unmanageable Governance? Not secure! Knowledge & Collaboration Not structured “Islands” Not retrievable Not business efficient! Legal Data ownership? Privacy? Not compliant!
  20. 20. “I KNOW! WE HAVE SHAREPOINT LICENSES, WE SHOULD USE THEM FOR <INSERT ANY PROBLEM I HAVE HERE>”
  21. 21. UNFORTUNATELY SOME HAVE BEEN USING IT LIKE A HAMMER looking for any nail they could find
  22. 22. SMALL TEAM ON A PROJECT?
  23. 23. SHAREPOINT!
  24. 24. LARGE TEAM ON A PROJECT?
  25. 25. SHAREPOINT!
  26. 26. NEED A CRM?
  27. 27. SHAREPOINT!
  28. 28. RELATIONAL DATABASE?
  29. 29. SHAREPOINT!
  30. 30. NEW WEBSITE?
  31. 31. SHAREPOINT!
  32. 32. WEB DEV FROM SCRATCH?
  33. 33. SHAREPOINT!
  34. 34. NO SPECIFIC ISSUE TO SOLVE, BUT YOU NEED TO SPEND YOUR I.T. BUDGET SO YOU DON’T LOSE IT NEXT YEAR?
  35. 35. SHAREPOINT?
  36. 36. WE WILL TURN EVERYTHING INTO SHAREPOINT
  37. 37. Brought to you by
  38. 38. “It’s the end of the Department of No” -John White Organizations have many choices
  39. 39. WHAT IS THE STATE OF COLLABORATION IN YOUR ORG?
  40. 40. THERE ARE FOUR COLLABORATION “TRUTHS” • The traditional intranet has failed • The standalone ESN is dead • Real work happens between the workloads • Culture directs communication
  41. 41. How do you define Success? #MeasureCollabSuccess Download the whitepaper! http://hubs.ly/H05B-Yq0
  42. 42. What is your collaboration culture?
  43. 43. Scenario 1 • Meet Stephanie • Web developer, millennial • Personalization is important • Lives on her mobile device • Very collaborative, in constant contact with her team, sharing ideas and discussing the state of customer projects • Values real-time interactions, having fun while working, and is very passionate about her work
  44. 44. Scenario 2 • Meet Tasha • Program Manager • Responsible for several key business processes • Has worked to develop several form and workflow-based sites to help automate and ensure that her team is compliant • Her team includes a number of attorneys and financial analysts, who prefer in-person meetings • She spends a lot of time working in email, and manages a number of vendors and parallel projects
  45. 45. Scenario 3 • Meet Hugo • Customer Success Manager, business development • Manages a number of projects and events with large teams of external vendors and partners • Very involved in the customer community • Helps drive their partner and customer portals, provides online and in-person product training • Also manages his company’s social profiles, interacts with customers and partners wherever they congregate
  46. 46. • Real-time • Team-based • Persistent chat • In-person • Process-based • Email • Mix • Community-based • Social
  47. 47. The reality is that most organizations have all three With differences across your business – or even within a single team or business unit
  48. 48. Which tool to use when?
  49. 49. BUT IT SHOULD BE PART OF A PLAN
  50. 50. bringing it all together for a “group of people” or team
  51. 51. Wants real-time communication Wants process and structure Wants community and transparency WHAT IS THE RIGHT USER EXPERIENCE?
  52. 52. It But you knew that, didn’t you? Depends. What is the right solution for your org?
  53. 53. Your intelligent workplace Teams are scrambling to find the right tools and technologies to fit their cultural needs What we know is that the traditional intranet approach has failed to deliver what we need
  54. 54. Why is the traditional intranet dead?  Static content  Lack of functionality  Poor communication tools and processes  Failure to adequately capture knowledge  Insufficient search and discovery  Inability to identify experts
  55. 55. In short, intranets fail to provide enterprise- grade collaboration, communication, knowledge management, and processes (automation and intelligence)
  56. 56. The ingredients of an intelligent workplace Collaboration Communication Processes Knowledge
  57. 57. Beezy is the enterprise collaboration solution built in SharePoint
  58. 58. The perfect platform The Microsoft stack is the most fertile ground to build a collaboration solution A powerful engine Beezy stiches the pieces of the puzzle together, ensures high performance and feature availability through its API An award winning UX Consumer-like user experience that requires no training and will delight your employees.
  59. 59. As installed in a matter of hours…
  60. 60. Incredibly customizable!
  61. 61. Incredibly customizable!
  62. 62. User Interface Proposal Intranet Design
  63. 63. CULTURE IS KEY
  64. 64. GIVE THEM CHOICES
  65. 65. BUT IT DOESN’T MEAN WITHOUT CONTROL OR GUIDANCE
  66. 66. Throw in a matrix animation • Maybe close with “Welcome to the Matrix, people”
  67. 67. Christian Buckley Beezy cbuck@beezy.net @buckleyplanet Benjamin Niaulin Sharegate benjamin.niaulin@share-gate.com @bniaulin Thank you!

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