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Take your digital workplace training to the next level (DWCAU)

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TAKE YOUR DIGITAL
WORKPLACE TRAINING TO
THE NEXT LEVEL

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AGENDA
About NEXTDC
Before the digital workplace
Cutting through the confusion
Building Blocks
Training approach
Measuring...

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THE BIT ABOUT ME
Rebecca Jackson
NEXTDC
Digital Workplace Coordinator
@_rebeccajackson
#DWCAU

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Take your digital workplace training to the next level (DWCAU)

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Presented at the The Digital Workplace Conference, Melbourne, Australia in August 2018. Covering NEXTDC's approach to defining the digital workplace through Digital Workplace Building Blocks, the using those building blocks to train staff to stop thinking about the tools and start thinking about what they want to do.

Presented at the The Digital Workplace Conference, Melbourne, Australia in August 2018. Covering NEXTDC's approach to defining the digital workplace through Digital Workplace Building Blocks, the using those building blocks to train staff to stop thinking about the tools and start thinking about what they want to do.

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Take your digital workplace training to the next level (DWCAU)

  1. 1. TAKE YOUR DIGITAL WORKPLACE TRAINING TO THE NEXT LEVEL
  2. 2. AGENDA About NEXTDC Before the digital workplace Cutting through the confusion Building Blocks Training approach Measuring results
  3. 3. THE BIT ABOUT ME Rebecca Jackson NEXTDC Digital Workplace Coordinator @_rebeccajackson #DWCAU
  4. 4. ABOUT NEXTDC
  5. 5. WHERE THE CLOUD LIVES Founded in 2010 7 data centres, 2 in construction, 1 in plan Brisbane, Melbourne, Sydney, Canberra, Perth ASX200
  6. 6. #ONETEAM 190+ staff 5 states 8 locations Mostly operational and sales roles
  7. 7. BEFORE THE DIGITAL WORKPLACE
  8. 8. LOW USAGE
  9. 9. OUT-OF-DATE
  10. 10. MANUAL
  11. 11. CUTTING THROUGH THE CONFUSION
  12. 12. UNDERSTANDING OUR TEAM UNDERSTANDING OUR TEAM
  13. 13. UNDERSTANDING THE TOOLS
  14. 14. CONNECTINGTO OUR VALUES
  15. 15. ALIGNINGBEHAVIOURTO TOOLS
  16. 16. DIGITAL WORKPLACE BUILDING BLOCKS
  17. 17. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE Window to your digital workplace (Intranet) The digital toolbox (Office 365) Service delivery (ServiceNow) Customer relationship management (Salesforce) Business applications Social collaboration Email / Calendar HR information systems Search THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES OUR DIGITAL WORKPLACE Enterprise resource planning (Great plains) Messaging Document collaboration Project management Supporting systems Discovery We seek answers and provide quality content for others to do the same. Working out loud We openly share what we are working on, to communicate and promote innovation. Flexibility We support customers anywhere, anytime. Action We do the right activity, at the right time for excellent customer results. Collaboration We work together across silos to drive innovation for customers. Reporting Productivity applications
  18. 18. VALUES AND BUILDING BLOCKS #frugalnotcheap #brightideas #oneteam Working out loud #customerfirst #straighttalk #pursuitof excellence
  19. 19. ANATOMYOF A BUILDING BLOCK
  20. 20. TRAINING APPROACH
  21. 21. CHAMPIONS
  22. 22. WELCOME TASKS
  23. 23. ONLINETRAININGSESSIONS
  24. 24. VIDEO CONTENT
  25. 25. INTRANETCONTENT
  26. 26. YAMMERTIPS
  27. 27. SELF-HELP
  28. 28. MEASURING RESULTS
  29. 29. VERBATIM FEEDBACK
  30. 30. SURVEYS
  31. 31. STATISTICS
  32. 32. USABILITY TESTING
  33. 33. THE LAST BIT
  34. 34. MAKE IT WORK FOR YOU Look at what others are doing Adapt to what works for you Plan and budget for change Senior leadership support Build a champion network Use the tools, learn the tools Reinforce your messaging WHERE THE CLOUD LIVES ™
  35. 35. THANK YOU TOOUR SPONSORS
  36. 36. THANK YOU TOYOU AND DWCAU
  37. 37. GET INTOUCH Rebecca Jackson NEXTDC Digital Workplace Coordinator rebecca.jackson@nextdc.com @_rebeccajackson linkedin.com/in/rebeccajljackson/

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