This document provides information about system support, the role of a system support analyst at different experience levels, relevant skills, knowledge, and references. It describes system support as a network that provides practical or emotional assistance and takes stress out of setting up, maintaining, and running a network. It outlines the entry, journey, and advanced levels for a system support analyst role, with increasing experience and supervision requirements. The skills and knowledge sections list technical abilities like installing and configuring computers, networking expertise, and communication skills. References include a job posting and information about a computer system support company.

2. BRIEF OF SYSTEM SUPPORT
 A network of people who provide an individual
with practical or emotional support.
 An organisation committed to taking the stress
and uncertainty out of setting
up, upgrading, running and maintaining a
network.
 A leading electronics & software & designer
and manufacturers, with a strong reputation of
being committed to providing the highest
quality.

3. SYSTEM SUPPORT ANALYST
(ENTRY, JOURNEY ADVANCED )
 This is the entry level job in the class series. Positions at this level
require one to two years experience and successful
performance. Positions at this level are required to work under
general supervision and within a frame work of established
procedures.
 This is the journey level in the class series. Positions in this class
series are flexibly staffed and positions at the II level are normally
filled by advancement from the level I requiring three to four years
experience and successful performance.
 This is the advanced level in the class series. Positions in this class
series are flexibly staffed and positions at the Senior level are
normally filled by advancement from the level II requiring five to six
years experience and successful performance.

4. SKILLS
My skill as list above
 Install and configure PCs and components (memory, hard
drives, modems, network adapters) and peripherals such as
printers, scanner, CDs, etc.
 Managing networks , Designing software and Assembling
computers
 establish IT office network, Build and repair computer systems
and Project Manage.
 good written and oral communication skills

5. KNOWLEDGE
I have knowledge of:
 the methods, materials, tools and equipment used
in PC
 Principles and practices of PC
operation, maintenance and repair.
 knowledge of Word, Excel, Access, Photoshop, and
Quark Express and can use email and the internet.

6. REFERENCE
 Capita P and I - Central. (2013). IT Support Analyst - Field Based Watford/Oxford. Available:
http://careers.peopleclick.com/careerscp/client_capita/external/gatew
ay.do?functionName=viewFromLink&jobPostId=97397&localeCode=
en-us&source=Indeed.com&sourceType=PREMIUM_POST_SITE.
Last accessed 06/11/2013.
 © 2009 Computer System Support. (2009). computer system
support. Available: http://www.css-mk.co.uk/. Last accessed
06/11/2013.