Shivendra Singh is seeking a position that allows him to fully support an organization and utilize his experience. He has an MCA degree and relevant technical skills including networking, Windows operating systems, Microsoft Office, hardware support, and security. His past roles include desktop support engineer, IT administrator, and first line support engineer where he installed and configured systems, resolved hardware and software issues, administered networks and security, and trained users. He is proficient in technologies like Active Directory, TCP/IP, and virtual private networks.

1. Career Objective:
To give total supportto the organization. I am in with the experience and
capability that I have in order to achieve organization goals and create mutual
benefits.
Details of Professional / Educationalqualification:
Course / Qualification Year of
passing
Board / Institute % or Grade
M.C.A Pursuing SVC -
B.C.A 2012 YCMOU 1ST Class
HSC 2009 Maharashtra Board Pass Class
SSC 2004 Maharashtra Board Pass Class
AcademicProject summary:
Online Examination System:
Summary: The purpose of on-line test simulator is to take on line test in an efficient
Manner and no time wasting for checking the paper. The main objective of on-line test
simulator is to efficiently evaluate the candidate thoroughly through a fully automated
system that not only saves lot of time but also gives fast results.
Tools use: ASP.Net, C#, SQL Server.
SHIVENDRA SINGH
003, A-2, Sec- 2
Shanti Nagar, Mira Road (E)
Thane - 401107
Mobile:+91-9867094723
email: yours_always192006@yahoo.co.in

2. TECHNICAL QUALIFICATION:
 Certified in Diploma in Hardware& Networking fromView Tech
computer.
 Basic in Cyber Security
Technical Skills:
- Networking – TCP/IP
- MicrosoftActive Directory
- Windows Operating Systems
- MicrosoftOffice
- SmartphoneSupport(ex: Activate Setup email/ calendar/contacts Mobile
Hotspotsetup)
- Hardware: Router, Switch and Firewall
- PC Hardwaresupport
- Software: Antivirus and Malware Software
- MicrosoftOutlook
- VPNs
- Firewalls
- Backups
- 1stLine Support
- Remote Access Technologies

3. EXPERIENCESUMMARY
Name of Company: Niam Infra PVT LTD.
Designation: Desktop Support Engineer &IT Administrator
Period of Employment: 1st Feb till present.
Job Responsibilities:
 To support the all client hardware (desktop, laptop, printer, phone, mobile devices,
other) in the organization.
 Migration of Windows XP to Windows 7.
 To install hardware and peripheral components such as microcomputers, printers,
and network adapters. Load specified software such as operating systems,
application software, and other programs.
 Able to support printers, both local and network
 To diagnose specific system hardware, software, and operations problems.
 Software experience in supporting common business applications (Adobe, Internet
Explorer)
 Understand and comply with all applicable SLA policies and procedures.
 Assist with network and security management
 Assist with procurement and implementation of all IT technology.
 Assist with systems development.
 To administer the Local Area Network including all of the organizations file
servers. To administrate access to the Local Area Network infrastructure including
user administration.
 Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.
 Primary duties included installing and configuring Windows Servers.
 TCP/IP configuration and administration of IIS for Intranet.
 Utilized problem solving and troubleshooting abilities to resolve any major issues.
 Repairing PC's - both Hardware and software issues. Identify best fixes, rebuilding
PC software when necessary.
 Training and overviews in the use of the various IT applications to users when
required.
 Supporting the roll out of new software and hardware
 Setting up new user accounts and profile

4. Name of Company: Pure Manpower Consultancy Group.
Designation: 1st Line Desktop Support Engineer
Period of Employment: 1st June 2012 –31st Oct 2013
Job Responsibilities:
 Provide the 1st level of support to employees in need of technical assistance.
 Provide user level technical support for end users, computers, printers, etc.
 Assisted company personnel with desktop operation both hardware and software
related issue.
 Supervised and performed the installation of new IT network equipment, system
software and desktop computer
 Assembling of machines and related peripherals.
 Installation of Operating systems (Windows XP/2003/vista/win7).
 Troubleshooting of PC related problems, both hardware and software.
 LAN cabling, configuration and troubleshooting.
 Installation of Network & Local Printer.
 Performed regular maintenance of company peripheral network devices – printers
and scanners
Name of Company: Bennett, ColemanandCo. Ltd.
Designation: Reader Relation Executive (R.R.E).
Period of Employment: March 2007- Aug 2010
Job Responsibilities:
 All circulation sales, marketing, operations and distribution of the group
publications in given area with additional responsibility of scheme.
 To achieve daily sales target decided by organization.
 Implementation of orders.
 Getting constant feedback from readers/subscriber to create a continuous
improvement environment.
 To form a healthy relation with vendors to get support in collection,
distribution & implementing the orders & various schemes

5. Personal details:
Date of Birth : 14th Nov, 1988
Nationality : Indian
Marital status : Single
Other relevantdetails:
Holding valid passport? : Yes
Name: Shivendra Singh
Place: Mumbai