Resume
•Download as DOCX, PDF•
0 likes•19 views
Louis Knupp is seeking a leadership position utilizing his interpersonal, coaching, and technical skills. He has over 5 years of experience at Charter Communications, starting as a Broadband Technical Advisor and progressing to Supervisor. As Supervisor, he led teams that regularly ranked in the top 5, gave presentations to executives, and took on extra duties. He has received numerous performance awards and recognition from recruiters. Knupp has skills in Microsoft Office, adapting management styles, and advanced networking and systems troubleshooting.
Report
Share
Report
Share
Recommended
Amal Mohammed Al Safwani CV_2016
Amal Mohammed Al Safwani is a Saudi national seeking a challenging role in information technology that allows her to utilize her skills and qualifications. She has a Bachelor's degree in Information Technology and Computing, and certifications in Microsoft software, Java, and typing. Al Safwani has over 10 years of experience in IT help desk support roles for Saudi Aramco and other companies, troubleshooting hardware and software issues and providing excellent customer service. She is skilled in English and Arabic communication, and enjoys music, reading and painting in her free time.
System support analyst
This document provides information about system support, the role of a system support analyst at different experience levels, relevant skills, knowledge, and references. It describes system support as a network that provides practical or emotional assistance and takes stress out of setting up, maintaining, and running a network. It outlines the entry, journey, and advanced levels for a system support analyst role, with increasing experience and supervision requirements. The skills and knowledge sections list technical abilities like installing and configuring computers, networking expertise, and communication skills. References include a job posting and information about a computer system support company.
Louis Ferrell resume updated
Louis Ferrell IV has over 10 years of experience in customer service and call center roles. He has held positions such as Floor Supervisor, Member Service Representative, Performance Coach/Agent, Warehouse Manager/Office Manager, and Kiosk Manager. Ferrell has strong communication, analytical, and problem-solving skills and experience managing teams and meeting production goals. He is proficient in Microsoft Office, PeopleSoft, QuickBooks, and other technical skills. Ferrell holds a degree in Business Administration and is currently pursuing a degree in Communications.
Mphasis Campus Hiring
Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner.
suitable candidates.
New Resume_updated
- The document is a resume submitted by Rajesh V P for a customer service role requiring 10+ years of experience in ITES industries, handling global customers, and strong support process skills.
- Rajesh has over 10 years of experience in ITES industries including roles providing technical support for Microsoft products at Convergys and currently working as a Systems Engineer at CGI supporting Bell Canada.
- He is seeking a challenging career in customer interaction roles like technical support, pre-sales, or service desk support where he can continue developing his experience and contributing to organizational goals.
OMER-MANSOOR
Muhammad Omer Mansoor is seeking a challenging role in system support administration that allows him to use his 1.5 years of experience troubleshooting hardware and software issues on desktops and laptops. He has worked as a System Support Administrator for multiple companies in Bahrain and Pakistan, providing technical support, installing and configuring operating systems and software, and maintaining networks and data. Mansoor has a Bachelor's degree in Computer Studies and is Aptech certified, with strong communication, troubleshooting, and customer service skills.
Presentation1
Nicole is seeking a job that utilizes her skills in teamwork, leadership, customer service, and communication which she has gained through various customer service roles. She has experience in customer relations and applying constructive criticism as well as team leadership roles from her work at Target and as a Telefund Caller. Nicole has strong communication skills, a willingness to learn, and a track record of providing excellent customer service.
Claris_Jose_Resume
Claris Jose is seeking a customer service or technical support position that utilizes her 5 years of experience in those fields. She has strong communication, organizational, and problem-solving skills. Her experience includes handling customer inquiries, resolving issues, and maintaining customer databases. She also has experience providing technical support and training via phone, email, and in-person. Her resume lists relevant technical skills and highlights her strengths like taking ownership, being service-oriented, and working well under pressure.
Recommended
Amal Mohammed Al Safwani CV_2016
Amal Mohammed Al Safwani is a Saudi national seeking a challenging role in information technology that allows her to utilize her skills and qualifications. She has a Bachelor's degree in Information Technology and Computing, and certifications in Microsoft software, Java, and typing. Al Safwani has over 10 years of experience in IT help desk support roles for Saudi Aramco and other companies, troubleshooting hardware and software issues and providing excellent customer service. She is skilled in English and Arabic communication, and enjoys music, reading and painting in her free time.
System support analyst
This document provides information about system support, the role of a system support analyst at different experience levels, relevant skills, knowledge, and references. It describes system support as a network that provides practical or emotional assistance and takes stress out of setting up, maintaining, and running a network. It outlines the entry, journey, and advanced levels for a system support analyst role, with increasing experience and supervision requirements. The skills and knowledge sections list technical abilities like installing and configuring computers, networking expertise, and communication skills. References include a job posting and information about a computer system support company.
Louis Ferrell resume updated
Louis Ferrell IV has over 10 years of experience in customer service and call center roles. He has held positions such as Floor Supervisor, Member Service Representative, Performance Coach/Agent, Warehouse Manager/Office Manager, and Kiosk Manager. Ferrell has strong communication, analytical, and problem-solving skills and experience managing teams and meeting production goals. He is proficient in Microsoft Office, PeopleSoft, QuickBooks, and other technical skills. Ferrell holds a degree in Business Administration and is currently pursuing a degree in Communications.
Mphasis Campus Hiring
Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner.
suitable candidates.
New Resume_updated
- The document is a resume submitted by Rajesh V P for a customer service role requiring 10+ years of experience in ITES industries, handling global customers, and strong support process skills.
- Rajesh has over 10 years of experience in ITES industries including roles providing technical support for Microsoft products at Convergys and currently working as a Systems Engineer at CGI supporting Bell Canada.
- He is seeking a challenging career in customer interaction roles like technical support, pre-sales, or service desk support where he can continue developing his experience and contributing to organizational goals.
OMER-MANSOOR
Muhammad Omer Mansoor is seeking a challenging role in system support administration that allows him to use his 1.5 years of experience troubleshooting hardware and software issues on desktops and laptops. He has worked as a System Support Administrator for multiple companies in Bahrain and Pakistan, providing technical support, installing and configuring operating systems and software, and maintaining networks and data. Mansoor has a Bachelor's degree in Computer Studies and is Aptech certified, with strong communication, troubleshooting, and customer service skills.
Presentation1
Nicole is seeking a job that utilizes her skills in teamwork, leadership, customer service, and communication which she has gained through various customer service roles. She has experience in customer relations and applying constructive criticism as well as team leadership roles from her work at Target and as a Telefund Caller. Nicole has strong communication skills, a willingness to learn, and a track record of providing excellent customer service.
Claris_Jose_Resume
Claris Jose is seeking a customer service or technical support position that utilizes her 5 years of experience in those fields. She has strong communication, organizational, and problem-solving skills. Her experience includes handling customer inquiries, resolving issues, and maintaining customer databases. She also has experience providing technical support and training via phone, email, and in-person. Her resume lists relevant technical skills and highlights her strengths like taking ownership, being service-oriented, and working well under pressure.
Resume 2
Stephanie Martinez is seeking a position that allows her to utilize her skills and experience in customer service, management, training, and marketing. She has over 10 years of experience with Navy Federal Credit Union in various roles, including Assistant Manager, Supervisor, and Training Instructor. She holds an Associate's degree in Arts and a Bachelor's degree in Business with a focus in Marketing.
NinaLulu.HRjob
This document is the curriculum vitae of Nina M. Lulu. It summarizes her professional experience in human resources and recruitment spanning over 7 years in the Philippines and UAE. Currently, she works as a Secretary/Coordinator at Al Mazroui Medical and Chemical Supplies in Dubai, UAE, and is taking certification in human resources. Previously, she held roles in recruitment and human resources in the Philippines. She also has a Bachelor's degree in Psychology from San Pedro College of Davao City in the Philippines.
tiffany overby resume 2015 - 2
The document is a resume for Tiffany Overby summarizing her professional experience in training and customer service roles over the past 10+ years. She has extensive experience developing training programs, evaluating new hires, managing teams of 20-25 people, and resolving customer issues. Her current role is Training Project Manager at ADT Security Services where she develops training materials and evaluates new hires.
IT Network Support
This document is a resume for Raymond Frank Panetto, providing details of his career and qualifications. Over 10 years of experience in IT support roles has given him skills in responding to user issues professionally and improving customer service. He is passionate about technology and education, with various IT certifications and a theology degree. Recent work includes positions as an IT instructor, consultant, and customer support specialist for several companies. Key responsibilities involved creating lesson plans, maintaining equipment and student records, and assisting students with career development.
Chandan_resume updated
Chandan Dass has over 9 years of experience in operations, team management, training, client relationships, and vendor management. He currently works as a senior corporate process and sales trainer at Iyogi Technical Services, where he handles training programs, conducts needs assessments, and helps develop training content. Previously he has held roles as a technical floor lead and senior technical specialist. He has a bachelor's degree and certifications in Microsoft and Apple technologies.
Gopinath updated March 2016
Gopinath Jaikumar has over 15 years of experience in storage administration, IT infrastructure support, and service delivery management. He is looking for a role as a team leader, service delivery coordinator, or client-facing delivery position where he can utilize his expertise in incident management, people management, and ITIL processes. He has a proven track record of successfully managing teams, meeting SLAs, and motivating employees.
VIKNESWARY RAVEENDRAN
The document contains details of Vikneswary Raveen Ran including her personal information, qualifications, work experience as a Senior Service Desk Analyst and Customer Service Professional, skills, courses attended, and references. Vikneswary has over 5 years of experience in customer service and IT support roles, currently working as a Senior Service Desk Analyst at Xchanging Malaysia where she manages incident tickets and acts as a supervisor for an LTE project. She is seeking a salary of RM4000 per month and has experience working in team environments and handling customer issues.
Myx latest (3)
This resume summarizes Michelle Anne Pagtalunan's qualifications for a customer service role. She has over 10 years of experience in human resources, benefits, financial services, and insurance customer service. Her skills include communication, problem solving, Microsoft Office, and training facilitation. She is currently a Quality Assurance Analyst at ACS, A Xerox Company where she analyzes customer service standards and conducts quality audits.
Resume.AM
Adriana McBride is seeking a quality assurance role utilizing her skills in business analysis, software testing, and defect tracking. She has over 2 years of experience in QA and BA, including creating test plans, executing test cases, and writing requirements. Her background includes roles with UST Global, Wayne County Community College, and various clerical positions providing customer service and administrative support. She is proficient with testing tools like HP ALM and Bugzilla.
Maureen Roffey.Resume.100315
This resume is for Maureen Roffey and provides details of her career history, qualifications, and skills. She has over 30 years of experience in customer service roles across various industries including retail, finance, health insurance, and IT service delivery. Her most recent role was as a Service Desk Reporting and Business Coordinator at Bupa Australia, where she compiled reports, provided support, and administered databases and user accounts. She aims to utilize her strong analytical, communication, and interpersonal skills to provide excellent customer service.
Michael Day CV 2
Michael Day has over 10 years of experience in retail IT support and service desk implementation. He has led projects to transition multi-million pound service desks for several large retailers, gathering knowledge and training new staff. Currently working at Home Retail Group, his responsibilities include improving processes, knowledge management, and customer relations to reduce costs and deliver excellent service. He has a range of technical skills as well as management qualifications and hobbies including sports and travel.
LEARNING & DEVELOPMENT PROFESSIONAL
Moumita Dutta has over 10 years of experience in learning and development, research, and customer service roles. She is currently a Consultant at Capgemini India Private Ltd, where she manages learning and development processes including training needs analysis, curriculum design, and program evaluation. Previously, she worked at HSBC for over 2 years, starting as a Service Advisor and becoming a Process Trainer, where she delivered training sessions and coached customer service employees. She holds a graduate degree in Sociology.
VIKNESWARY RAVEENDRAN (1)
Vikneswary is a 28-year-old Malaysian citizen of Indian ethnicity. She has 9 years of experience in customer service and service desk roles. Currently she works as a Senior Service Desk Analyst at Xchanging Malaysia, where her responsibilities include managing tickets, producing reports, training staff, and leading a team. Previously she worked at SRG Asia Pacific in customer service and later as a team leader assistant. She holds a Diploma in Business Management and is proficient in IT services tools like BMC Remedy, ITSM and OTRS. Vikneswary is looking to earn a higher salary of RM 4,500 monthly and has references from her past managers.
Lavanya Sudarsan-Resume 2016
Lavanya Sudarsan has over 13 years of experience in IT service management. She currently works as an Associate Director at NTT Data managing a team of 150 people supporting middleware, operating systems, and applications for a BFSI customer. Previously, she held roles as a Delivery Project Executive and Service Delivery Manager at IBM, where she was responsible for ensuring service level agreements were met and maintaining strong customer relationships. Lavanya has ITIL and PRINCE2 certifications and experience in incident management, problem management, and other IT service management disciplines.
Anupama A Sarkar -Profile_updated
This document contains a resume for Anupama A Sarkar, who has over 12 years of experience in training and development. She is a certified British Council Master Trainer and assessor with expertise in areas like soft skills training, language training, and leadership development. She has worked for companies like Barclays, Tech Mahindra, and GE Capital, where she designed and delivered various training programs and managed training operations. Currently she works as a freelance trainer, developing and conducting sessions for multiple clients on topics such as communication skills, presentation skills, and personality development.
Bryan_Resume_June2015 (1)
John Bryan Bacalso is a recruitment professional with over 8 years of experience in IT recruitment. He has worked in Singapore for the past 5 years at companies like Jobline Consultancy and Forte Employment, where he was responsible for end-to-end recruitment including understanding requirements, sourcing candidates, coordinating interviews, and managing the hiring process. He holds a Bachelor's degree in Office Administration from the Polytechnic University of the Philippines and certifications in recruitment.
RiteshJha-Resume1
Ritesh Kumar Jha has over 8 years of experience in ITES industry as Assistant Manager Technical. He has expertise in people management, knowledge management, and incident management. Some of his responsibilities included managing day-to-day operations, knowledge base updates, people management, meeting SLAs and KPIs, and ensuring high customer satisfaction. He demonstrates strengths in communication, leadership, organization, and time management.
Resume IT May 2015
This document summarizes the qualifications of Christopher A. Perkins. He received a BSSE in Software Engineering from the University of Phoenix in January 2015 and has experience in object-oriented programming, developing and testing code, and administering systems and networks. His work experience includes positions as a Lead Retail Consultant and Store Manager at Sprint from June 2014 to present and as a Lead Sales Specialist at Best Buy from June 2011 to May 2014. He also served in the U.S. Air Force National Guard as a Personnelist from April 2010 to April 2012.
CV_160810_PM_Gen
Neil Doody has over 30 years of experience in IT services and project management. He has a proven track record of managing teams, implementing governance and compliance protocols, and ensuring effective incident and problem management. Doody has developed collaborative relationships with clients and suppliers, and has coached teams to improve service quality and reduce incidents. He holds several ITIL certifications and has managed both projects and programs on time and on budget.
Vaibhav Kadam_Resume
Vaibhav R Kadam has over 9 years of experience in operations, analysis, and customer service roles in the ITO and BPO industries. He is currently an Operations Team Lead at CompuCom CSI Systems Pvt Ltd where he manages a team of 20 associates. Previously he has held roles as a Service Desk Analyst and Subject Matter Expert at CompuCom as well. He also has 3 years of experience working at Infosys in various process roles for clients like British Telecom and Procter & Gamble. Kadam holds a PGDBA in Operations Management and a Bachelor's degree in Chemistry.
More Related Content
Similar to Resume
Resume 2
Stephanie Martinez is seeking a position that allows her to utilize her skills and experience in customer service, management, training, and marketing. She has over 10 years of experience with Navy Federal Credit Union in various roles, including Assistant Manager, Supervisor, and Training Instructor. She holds an Associate's degree in Arts and a Bachelor's degree in Business with a focus in Marketing.
NinaLulu.HRjob
This document is the curriculum vitae of Nina M. Lulu. It summarizes her professional experience in human resources and recruitment spanning over 7 years in the Philippines and UAE. Currently, she works as a Secretary/Coordinator at Al Mazroui Medical and Chemical Supplies in Dubai, UAE, and is taking certification in human resources. Previously, she held roles in recruitment and human resources in the Philippines. She also has a Bachelor's degree in Psychology from San Pedro College of Davao City in the Philippines.
tiffany overby resume 2015 - 2
The document is a resume for Tiffany Overby summarizing her professional experience in training and customer service roles over the past 10+ years. She has extensive experience developing training programs, evaluating new hires, managing teams of 20-25 people, and resolving customer issues. Her current role is Training Project Manager at ADT Security Services where she develops training materials and evaluates new hires.
IT Network Support
This document is a resume for Raymond Frank Panetto, providing details of his career and qualifications. Over 10 years of experience in IT support roles has given him skills in responding to user issues professionally and improving customer service. He is passionate about technology and education, with various IT certifications and a theology degree. Recent work includes positions as an IT instructor, consultant, and customer support specialist for several companies. Key responsibilities involved creating lesson plans, maintaining equipment and student records, and assisting students with career development.
Chandan_resume updated
Chandan Dass has over 9 years of experience in operations, team management, training, client relationships, and vendor management. He currently works as a senior corporate process and sales trainer at Iyogi Technical Services, where he handles training programs, conducts needs assessments, and helps develop training content. Previously he has held roles as a technical floor lead and senior technical specialist. He has a bachelor's degree and certifications in Microsoft and Apple technologies.
Gopinath updated March 2016
Gopinath Jaikumar has over 15 years of experience in storage administration, IT infrastructure support, and service delivery management. He is looking for a role as a team leader, service delivery coordinator, or client-facing delivery position where he can utilize his expertise in incident management, people management, and ITIL processes. He has a proven track record of successfully managing teams, meeting SLAs, and motivating employees.
VIKNESWARY RAVEENDRAN
The document contains details of Vikneswary Raveen Ran including her personal information, qualifications, work experience as a Senior Service Desk Analyst and Customer Service Professional, skills, courses attended, and references. Vikneswary has over 5 years of experience in customer service and IT support roles, currently working as a Senior Service Desk Analyst at Xchanging Malaysia where she manages incident tickets and acts as a supervisor for an LTE project. She is seeking a salary of RM4000 per month and has experience working in team environments and handling customer issues.
Myx latest (3)
This resume summarizes Michelle Anne Pagtalunan's qualifications for a customer service role. She has over 10 years of experience in human resources, benefits, financial services, and insurance customer service. Her skills include communication, problem solving, Microsoft Office, and training facilitation. She is currently a Quality Assurance Analyst at ACS, A Xerox Company where she analyzes customer service standards and conducts quality audits.
Resume.AM
Adriana McBride is seeking a quality assurance role utilizing her skills in business analysis, software testing, and defect tracking. She has over 2 years of experience in QA and BA, including creating test plans, executing test cases, and writing requirements. Her background includes roles with UST Global, Wayne County Community College, and various clerical positions providing customer service and administrative support. She is proficient with testing tools like HP ALM and Bugzilla.
Maureen Roffey.Resume.100315
This resume is for Maureen Roffey and provides details of her career history, qualifications, and skills. She has over 30 years of experience in customer service roles across various industries including retail, finance, health insurance, and IT service delivery. Her most recent role was as a Service Desk Reporting and Business Coordinator at Bupa Australia, where she compiled reports, provided support, and administered databases and user accounts. She aims to utilize her strong analytical, communication, and interpersonal skills to provide excellent customer service.
Michael Day CV 2
Michael Day has over 10 years of experience in retail IT support and service desk implementation. He has led projects to transition multi-million pound service desks for several large retailers, gathering knowledge and training new staff. Currently working at Home Retail Group, his responsibilities include improving processes, knowledge management, and customer relations to reduce costs and deliver excellent service. He has a range of technical skills as well as management qualifications and hobbies including sports and travel.
LEARNING & DEVELOPMENT PROFESSIONAL
Moumita Dutta has over 10 years of experience in learning and development, research, and customer service roles. She is currently a Consultant at Capgemini India Private Ltd, where she manages learning and development processes including training needs analysis, curriculum design, and program evaluation. Previously, she worked at HSBC for over 2 years, starting as a Service Advisor and becoming a Process Trainer, where she delivered training sessions and coached customer service employees. She holds a graduate degree in Sociology.
VIKNESWARY RAVEENDRAN (1)
Vikneswary is a 28-year-old Malaysian citizen of Indian ethnicity. She has 9 years of experience in customer service and service desk roles. Currently she works as a Senior Service Desk Analyst at Xchanging Malaysia, where her responsibilities include managing tickets, producing reports, training staff, and leading a team. Previously she worked at SRG Asia Pacific in customer service and later as a team leader assistant. She holds a Diploma in Business Management and is proficient in IT services tools like BMC Remedy, ITSM and OTRS. Vikneswary is looking to earn a higher salary of RM 4,500 monthly and has references from her past managers.
Lavanya Sudarsan-Resume 2016
Lavanya Sudarsan has over 13 years of experience in IT service management. She currently works as an Associate Director at NTT Data managing a team of 150 people supporting middleware, operating systems, and applications for a BFSI customer. Previously, she held roles as a Delivery Project Executive and Service Delivery Manager at IBM, where she was responsible for ensuring service level agreements were met and maintaining strong customer relationships. Lavanya has ITIL and PRINCE2 certifications and experience in incident management, problem management, and other IT service management disciplines.
Anupama A Sarkar -Profile_updated
This document contains a resume for Anupama A Sarkar, who has over 12 years of experience in training and development. She is a certified British Council Master Trainer and assessor with expertise in areas like soft skills training, language training, and leadership development. She has worked for companies like Barclays, Tech Mahindra, and GE Capital, where she designed and delivered various training programs and managed training operations. Currently she works as a freelance trainer, developing and conducting sessions for multiple clients on topics such as communication skills, presentation skills, and personality development.
Bryan_Resume_June2015 (1)
John Bryan Bacalso is a recruitment professional with over 8 years of experience in IT recruitment. He has worked in Singapore for the past 5 years at companies like Jobline Consultancy and Forte Employment, where he was responsible for end-to-end recruitment including understanding requirements, sourcing candidates, coordinating interviews, and managing the hiring process. He holds a Bachelor's degree in Office Administration from the Polytechnic University of the Philippines and certifications in recruitment.
RiteshJha-Resume1
Ritesh Kumar Jha has over 8 years of experience in ITES industry as Assistant Manager Technical. He has expertise in people management, knowledge management, and incident management. Some of his responsibilities included managing day-to-day operations, knowledge base updates, people management, meeting SLAs and KPIs, and ensuring high customer satisfaction. He demonstrates strengths in communication, leadership, organization, and time management.
Resume IT May 2015
This document summarizes the qualifications of Christopher A. Perkins. He received a BSSE in Software Engineering from the University of Phoenix in January 2015 and has experience in object-oriented programming, developing and testing code, and administering systems and networks. His work experience includes positions as a Lead Retail Consultant and Store Manager at Sprint from June 2014 to present and as a Lead Sales Specialist at Best Buy from June 2011 to May 2014. He also served in the U.S. Air Force National Guard as a Personnelist from April 2010 to April 2012.
CV_160810_PM_Gen
Neil Doody has over 30 years of experience in IT services and project management. He has a proven track record of managing teams, implementing governance and compliance protocols, and ensuring effective incident and problem management. Doody has developed collaborative relationships with clients and suppliers, and has coached teams to improve service quality and reduce incidents. He holds several ITIL certifications and has managed both projects and programs on time and on budget.
Vaibhav Kadam_Resume
Vaibhav R Kadam has over 9 years of experience in operations, analysis, and customer service roles in the ITO and BPO industries. He is currently an Operations Team Lead at CompuCom CSI Systems Pvt Ltd where he manages a team of 20 associates. Previously he has held roles as a Service Desk Analyst and Subject Matter Expert at CompuCom as well. He also has 3 years of experience working at Infosys in various process roles for clients like British Telecom and Procter & Gamble. Kadam holds a PGDBA in Operations Management and a Bachelor's degree in Chemistry.
Similar to Resume (20)
Resume
- 1. Louis Knupp 1000 Perthshire Ln Apt # 2 Louisville, KY 40222 Phone: 540-661-2645 E-mail: louisknupp@gmail.com Objectives I am a competitive, highly motivated professional seeking a leadership position thatutilizes my interpersonal and coaching skills as well as mytechnical knowledge to their fullestpotential. Experience Supervisor (June 2015 – Present) Charter Communications Supervised team of advisors;planned and led team meetings and one-on-ones Ranked in top five with every team by using motivation and various managementstyles Took second level and Corporate escalations Took on extra duties (interviews,recruitmentdrive,co-captaining sports team,etc.) Gave formal quarterly presentations on team metrics to VP and panel of managers Senior Representative (January 2014 – June 2015) Charter Communications Provided advanced technical supportfor team of advisors Served as readily available knowledge resource while encouraging self-sufficiency Performed supervisoryand coaching duties in absence ofSupervisor On-Boarding Mentor Special Project (July 2013 – January 2014) Charter Communications Coached and developed new hires as a small group leader and team lead Subbed in for trainer,completed several up-trainings for classes ofexisting employees Completed lightadministrative work (coaching documentation,tracking attendance,etc.) Business Technical Advisor (April 2013 – July 2014) Charter Communications Worked with commercial customers to resolve issues related to all lines ofservice Troubleshotadvanced internetand phone issues,configured modems,assisted with hosting needs Used telnetto interact with CMTS to find source of customer networking issues Interacted with virtual phone switch to troubleshootand accommodate customer needs Broadband Technical Advisor (September 2012 – April 2013) Charter Communications Worked with residential customers to resolve issues related to internetand phone Participated in two pilot programs (Windows 8 and Charter Security Suite v12 support)
- 2. Awards and Recognition Received three Quarterly Appreciation Awards for performance on managementteam Received one Quarterly Recognition Award for performance in call center Ranked second outof over thirty supervisors for overall performance in 2015 Received formal recognition from Recruiters for contribution to interview process Consistentlyranked within top three for sales Joined bottom-ranked team,achieved top five rank within four months Education High School (Louisa CountyHigh School) Completed coursework towards Computer Science Degree (PiedmontVirginia CommunityCollege) Skills Proficientin Microsoft Word, Excel, PowerPoint, and Outlook Able to adaptmanagementstyle to needs ofteam (inspirational,authoritarian,incentive-based,etc.) Have advanced knowledge ofhome networking and internet/phone system troubleshooting References AvailableUpon Request