Dhanush Vijayakumar is submitting his resume for the position of Technical Support Engineer at Hewlett-Packard. He has 1.3 years of experience in networking, system administration, and technical support as a Technical Support Engineer at Hewlett Packard India. He is seeking a challenging position that allows him to utilize his skills and knowledge. Dhanush has strong technical skills including networking, system administration, troubleshooting, and customer support experience. He is dedicated to adding value to any organization through his skills and learning ability.

1. DHANUSH VIJAYAKUMAR
No.43, Hombelaku, Binny Layout, Behind Attiguppe, Vijaynagar, 2nd
Stage, Bangalore-
560040
Contact: +917406339977, Email: idhanushvk@gmail.com
12/1/2014
Dhanush Vijaya Kumar
Technical Support Engineer
Hewlett-Packard
I am submitting herewith my resume for your perusal consideration for the post of
Technical Support Engineer in your organization.
A systematic, organized, hardworking and dedicated team player with 1.3 years of experience
in the field of Networking, System Administration and Technical Support; spearheading
efforts as Technical Support Engineer with Hewlett Packard, India
A hard working & talented individual with sound knowledge of system/ network
implementation under multi-platform environments including installation and configuration,
seeking a challenging job that would synergize my skills and knowledge with the objectives
of the organization. A responsible, reliable and committed worker, give my best both as a
part of a team and working independently.
Dedicated and focused individual, determined to add value to the organization I work for,
through my exceptional knowledge and learning ability. Possess well developed
communication skills with reputation of unwavering accuracy, credibility and integrity.
The above credentials along with my enclosed resume make me ideally suitable for a position
in your organization. I would appreciate an opportunity for a personal interview.
Thanking you,
Yours Sincerely
Dhanush Vijayakumar

2. DHANUSH VIJAYAKUMAR
No.43, Hombelaku, Binny Layout, Behind Attiguppe, Vijaynagar, 2nd
Stage,Bangalore-40
Contact: +917406339977, Email: idhanushvk@gmail.com
TECHNICAL SUPPORT ENGINEER
Seeking a position in an organization that provides me ample opportunity to explore & excel
while carving out the niche for personal, professional as well as organizational goals
PROFILE
 Sincere & competent professional offering 1.3 years of experience in the field of
Networking, System Administration and Technical Support; spearheading efforts as
Technical Support Engineer with Hewlett Packard, India.
 Well versed with IPV4/IPV6 Routing and Multicasting, VLSM, CIDR, subnetting,
configuring and Troubleshooting VLANS in Switched Networks.
 Adept at managing System Administration, Service Operations, Data Centre Management
and interfacing users to resolve IT related issues.
 Demonstrated problem analysis, resolution skills, ability to troubleshoot solves problems
quickly & completely. Proficient at mapping client’s requirements, custom designing
solutions & troubleshooting for complex networking related problems
 Effective team player with exceptional planning and execution skills coupled with a
systematic approach and quick adaptability.
 Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP,
UDP, SNMP, FTP, TFTP),IP addressing and sub netting, Routing concepts,
VLSM/CIDR.
 Bridging and switching concepts, LAN technologies such as Ethernet-CSMA/CD.
 Working knowledge with routing protocols - RIP V1/V2, OSPF and EIGRP
Technical Skills

3.  Routers Cisco(ISR) 1800,2800,3800 and 7206
 Switches Catalyst 2960,3750,3560, 6506
 Tools MS Office and Internet Applications
Platform Server: Microsoft Azure, SQL Azure
F5 Load Balancers
WAN Technologies
MPLS
EXPERTISE SUMMARY
HEWLETTPACKARD,INDIA
since September 2013
Technical Support Engineer
 Involved in translating business issues into network solutions including opportunity
identification, requirements development, delivery, support, and analysis
 Responsible for analyzing the areas of opportunity and preparing action plan for
Service Level Misses.
 Deftly manage configuring VTP, VLANS in Router on Stick method, configuring
extended ACL’S; configure and troubleshoot OSPF over Frame-Relay Networks.
 Look after configuring redistribution when connecting different routing protocol
domains; configure RIP V2 and EIGRP routing domains.
 Accountable for configuring trunking and pruning on switched networks, configuring
NAT overloading (PAT); enable port-security for preventing unauthorized network
access.
 Effectively enabling port fast, uplink fast, and backbone fast for fast convergence;
manage password recovery of networking devices using configuration registry.
 Monitors and maintains network systems and applications to ensure overall system
availability and performance.
 Responds to monitoring alerts, performs troubleshooting to resolve network incidents,
and escalates complex issues to the back-end engineering team.
 Communicates with customers, engineers and other technical support teams to prevent
and potential network incident risks.
 Generates technical reports on the status of network operations including the networks
state, incidents numbers and resolutions

4. PROFFESSIONAL EXPERIENCE
 We support Desktops/Laptops/Servers and software including SAP installation,
configuration of various tools
 Domain Account Management including User Creation, Modifying User data,
Exchange Mail Management
 Experience in Incident Management in Global Service Desk.
 Acting as primary contact person for the team and played a Key role in resolving the
technical and hardware related issues faced by clients.
 Experience in working with Windows XP, Windows Vista and Windows 7
 Experience in ticketing tools (OVSD, Siebel OPS & HP Service Manager).
 Experience with application software like MS Office(Outlook, Word, Excel and
PowerPoint), VPN Software (IPsec and Shrew, Checkpoint VPN) and Data Backup
Software (Connected Data Protector and MIP)
Achievements
 Credentials of being awarded as Top Performer in GSD NMU for Q2 FY14
 Being recognized in the category of Achievement & Contribution for high productivity
and low AHT in FY 2014
 Received ‘Drive Recognition Award’ from Customer Experience Ownership Team
towards Total Customer Satisfaction
 Got award for Best Performance during the US connection Month in Q1 FY14
 Recognized for presenting Tech Talk on Linux OS basics in Technoclipse
 Had been recognized as the ‘Most Promising Talent Young Comer Award’ in Q4
2013
Personality Profile
 Flexibility and Adaptability to new cultures
 Ability to learn quickly
 Integrity, Commitment, Dedication and Discipline
 Sincerity and Hard Working
EDUCATIONAL CREDENTIALS

5. B.E (Electronics & Communication) 2013
Siddaganga Institute of Technology, 74.5%
Intermediate 2009
Expert University, Mangalore
Matriculation 2007
Mysore Public School
Date of Birth: 14th
April 1992
Permanent Address: Thumbida Koda Estate, Ankihally Post Belur, Taluk, Hassan District-
573215, Karnataka
References: Available on Request