Zuora CMO, David Gee, kicks off Subscribed 2016 in Sydney with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers, and technology. He shares the stage with Michael Addison, Group Manager at Energy Australia, and Danny Gravell, CIO at Sensis.
A talk on how to use customer insights to guide your digital transformation programmes, presented by @chudders at eCommerceSW at the Paintworks in Bristol on 19th October, 2017.
The Google Cloud Adoption Framework builds a structure on the rubric of people, process, and technology that you can work with, providing a solid assessment of where you are in your journey to the cloud and actionable programs that get you to where you want to be. It’s informed by Google’s own evolution in the cloud and many years of experience helping customers.
https://runfrictionless.com/b2b-white-paper-service/
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?accenture
This piece examines Ling Shou Tong (Alibaba’s new retail inventory management platform)and looks at how it’s disrupting convenience stores and post and parcel delivery in China.
Implementing the Cloud Center of Excellence (CCoE) promotes a seamless transition to the cloud for any organization. Cloud adoption includes communicating a new strategic direction, involving stakeholders from across the organization, identifying skill gaps, identifying key team members, and establishing a realistic roadmap. JHC Technology will present how organizations can manage, evaluate, automate, and continuously spur cloud adoption through repeatability, allowing the organization to deploy innovation today and be ready for whatever comes tomorrow. As part of this discussion we will assess the key challenges in transitioning your team to the cloud and the AWS Cloud Adoption Framework which can be used to mitigate these challenges.
A talk on how to use customer insights to guide your digital transformation programmes, presented by @chudders at eCommerceSW at the Paintworks in Bristol on 19th October, 2017.
The Google Cloud Adoption Framework builds a structure on the rubric of people, process, and technology that you can work with, providing a solid assessment of where you are in your journey to the cloud and actionable programs that get you to where you want to be. It’s informed by Google’s own evolution in the cloud and many years of experience helping customers.
https://runfrictionless.com/b2b-white-paper-service/
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?accenture
This piece examines Ling Shou Tong (Alibaba’s new retail inventory management platform)and looks at how it’s disrupting convenience stores and post and parcel delivery in China.
Implementing the Cloud Center of Excellence (CCoE) promotes a seamless transition to the cloud for any organization. Cloud adoption includes communicating a new strategic direction, involving stakeholders from across the organization, identifying skill gaps, identifying key team members, and establishing a realistic roadmap. JHC Technology will present how organizations can manage, evaluate, automate, and continuously spur cloud adoption through repeatability, allowing the organization to deploy innovation today and be ready for whatever comes tomorrow. As part of this discussion we will assess the key challenges in transitioning your team to the cloud and the AWS Cloud Adoption Framework which can be used to mitigate these challenges.
Digital technology is everywhere. As a consequence, companies need fully embrace the digital transformation. To succeed, it is no longer sufficient to optimize front offices and increase customer experience by using digital. Instead, companies need a solid enterprise-wide transformation to reap the full potential of digital. We team up with clients to explore and define a digital strategy and road map to this end, thereby also creating a kick starter for change.
The essential elements of a digital transformation strategyMarcel Santilli
Learn more: https://insights.hpe.com
Enterprises can survive digital disruption as well as grow revenue, improve profitability and increase market valuation — if they start rethinking what they do.
Digital transformation. It’s the use of technology to create a better customer experience, improve products and services, and increase the effectiveness of business operations. But it really means what your enterprise must do to adapt and thrive.
Today’s smaller, emerging companies are born digital. They can — and do — change quickly to answer consumer demand or a competitive offering. Larger, mature enterprises must start with a shift in strategy, because all industries will be changed or already have been changed by digital transformation. Many, like news media and publishers, music, video and retail have been or significantly disrupted. Up next: financial services, healthcare manufacturing, insurance, legal, education, utilities and energy. The good news? No industry has been or will be completely upended.
The first step is to recognize that disruption does not have to be a mass-extinction event. Enterprises can survive as well as grow revenue, improve profitability and increase market valuation. Here’s how to start rethinking what you do.
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
Transforming Consumer Banking with a 100% Cloud-Based Bank (FSV204) - AWS re:...Amazon Web Services
Customer demands for higher levels of service and value, constantly evolving technology capabilities, and stringent regulatory requirements are all powerful forces reshaping retail banking. Built exclusively on AWS, Starling Bank’s 100% cloud-based, mobile-only banking solution satisfies regulators in terms of its resilience, security, and reliability. It also satisfies consumers by giving them greater control over their data, streamlining the account opening process, accelerating payments, and providing access to innovative new services developed from scratch with open APIs, a developer platform, integration with Apple Pay, Google Pay, and Fitbit Pay and a custom backend ledger and payments integrations. Starling Bank is leading the open banking revolution. In this session, learn how Starling Bank delivers value to their customers and innovates at a very fast pace in a sector that can be slow to evolve.
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018accenture
With digital changing consumer demands, our new research looks at how the Post and Parcel digital model continues to evolve as it seeks to drive efficiency, digitize delivery and create new revenue. Learn more: https://accntu.re/2JE8ooI
Accenture Cloud Platform: Control, Manage and Govern the Enterprise Cloudaccenture
The Accenture Cloud Platform is a multi-cloud management platform that enables organizations to manage all of their enterprise cloud
resources—public and private—and automate and accelerate solution delivery.
The CPG Digital Revolution: Moving from Analog to Digital Operating Modelaccenture
The digital revolution is blurring the boundaries between consumers, stores and brands and forcing consumer packaged goods (CPG) companies to rethink their digital operating model. Accenture identified six ways CPG companies can prosper. View our infographic for more info: http://www.accenture.com/redefineCPGdigital
User Paid & B2B Services - Presentation by Raanan Cohen, Co-Founder & CEO of Bringg at the NOAH Conference Tel Aviv 2018, Haoman 17 on the 13th of March 2018.
The numbers tell the story: 84% of C-suite executives believe they must leverage artificial intelligence (AI) to achieve their growth objectives, yet 76% report they struggle with how to scale. With the stakes higher than ever, what can we learn from companies that are successfully scaling AI, achieving nearly 3X the return on investments and an average 32% premium on key financial valuation metrics?
To answer that question, Accenture conducted a landmark global study involving 1,500 C-suite executives from organizations across 16 industries. The aim: Help companies progress on their AI journey, from one-off AI experimentation to gaining a robust organization-wide capability that acts as a source of competitive agility and growth.
Read the full report:
http://www.accenture.com/AI-Built-to-Scale-Slideshare
Harnessing the Power of Entrepreneurs to Open Innovationaccenture
Entrepreneurs and startups are crucial to economic growth and job creation. Yet despite the mythology that has built up around the disruptive power of startups, the overwhelming majority need to leverage the market presence and scale of larger, established enterprises if they are to be truly successful. Meanwhile, large companies are feeling pressure to innovate and become more entrepreneurial, yet find their culture and structures getting in the way. Large companies and entrepreneurs need to collaborate more effectively and take a journey towards more Open Innovation. But how?
This Accenture presentation was made to the G20 Young Entrepreneurs Alliance Summit, Istanbul, Turkey on September 8, 2015.
Pricing Strategy: How To Win With Subscription Pricing ModelsZuora, Inc.
http://bit.ly/PricingStrategySlide This presentation is focused on your pricing strategy and how to drive massive revenue growth. Zuora and our partner Simon-Kucher do lot of events together – pricing is always one of the most popular topics, because it’s such an important strategic lever. Pricing is even more important for subscription businesses – We’ll discuss why. We’re fortunate to work with a lot different types of subscription businesses and we learn about their subscription journeys – this is the content that we want to share with you. http://bit.ly/PricingStrategySlide
Journey to Cloud - Enabling the Digital Enterprise - AccentureAmazon Web Services
Speed your customer's move to AWS by Leveraging Accenture's Unique combination of agility and Scale. The AAS journey culminates with the advanced use of Digital, Analytics, Mobility, and IOT capabilities enabled by an Integrated cloud platform across
applications, platform and infrastructure
Speaker:
Aman Neil Dokania, Managing Director and APAC Journey to Cloud Lead, Accenture
Curious about what it’s like to be part of our team? Joining Publicis Sapient means an invitation to express yourself, while joining a single, global team that is relentlessly curious and dedicated to making an impact in the world, together.
Get a glimpse into our values, culture and some of the things that make our London office a great place to work. Consider a career at Publicis Sapient and start your journey to NEXT.
The healthcare industry has quietly shed the laggards tag and has quickly emerged as frontrunners in digitization. Hospitals are driving technology advancements by creating a digital framework for seamless integration of all aspects of patient care and administration. There are 5 major themes that are seen as critical in the hospital IT ecosystem – Smart Care, Patient Information Management, Remote Care, Medical Devices, and Intelligent Enterprise Systems.
Large enterprises such as Microsoft and Accenture are collaborating with healthcare providers to address a variety of use cases such as chronic disease management, virtual care solutions, risk scoring, patient tracking and monitoring, precision medicine, and patient on/off-boarding. Accenture and Microsoft helped Spain’s Basque Country Health Centre build a remote elderly patient monitoring system. Athenahealth’s cloud-based network system helps Minnie Hamilton Health System identify bottlenecks and streamline the revenue cycle.
Download the report as we provide an overview of the hospital IT landscape, understand digital transformation trends across these 5 major themes and the opportunities available for vendors and service providers.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Sydney Subscribed 2016: Disrupting the Traditional Business ModelZuora, Inc.
Brands we know and love are creating new business models anchored on recurring revenue. Join this discussion where we’ll apply lessons from the startup world to local and traditional transaction based business models.
Kim Benito, Director Global Services APAC, Zuora
Sydney Subscribed 2016: Growing, Scaling, and Expanding with ZuoraZuora, Inc.
APAC MD John Kearney, hosts a fireside chat with local Australian customers to discuss everything from international growth to pricing flexibility & new market segments for ANZ businesses operating in a Subscription Economy.
John Kearney, MD APAC Zuora, John Biviano, MD ANZ, Nearmap & Matt Peters, COO, iSeekPlant
Digital technology is everywhere. As a consequence, companies need fully embrace the digital transformation. To succeed, it is no longer sufficient to optimize front offices and increase customer experience by using digital. Instead, companies need a solid enterprise-wide transformation to reap the full potential of digital. We team up with clients to explore and define a digital strategy and road map to this end, thereby also creating a kick starter for change.
The essential elements of a digital transformation strategyMarcel Santilli
Learn more: https://insights.hpe.com
Enterprises can survive digital disruption as well as grow revenue, improve profitability and increase market valuation — if they start rethinking what they do.
Digital transformation. It’s the use of technology to create a better customer experience, improve products and services, and increase the effectiveness of business operations. But it really means what your enterprise must do to adapt and thrive.
Today’s smaller, emerging companies are born digital. They can — and do — change quickly to answer consumer demand or a competitive offering. Larger, mature enterprises must start with a shift in strategy, because all industries will be changed or already have been changed by digital transformation. Many, like news media and publishers, music, video and retail have been or significantly disrupted. Up next: financial services, healthcare manufacturing, insurance, legal, education, utilities and energy. The good news? No industry has been or will be completely upended.
The first step is to recognize that disruption does not have to be a mass-extinction event. Enterprises can survive as well as grow revenue, improve profitability and increase market valuation. Here’s how to start rethinking what you do.
Profit and market value is migrating away from hardware, but few product companies are prepared and executing the required digital transformation. High tech companies need to invest in digital growth strategies, reinvigorate business models and create new revenue streams. Find out how to harness disruption to grow your business.
Transforming Consumer Banking with a 100% Cloud-Based Bank (FSV204) - AWS re:...Amazon Web Services
Customer demands for higher levels of service and value, constantly evolving technology capabilities, and stringent regulatory requirements are all powerful forces reshaping retail banking. Built exclusively on AWS, Starling Bank’s 100% cloud-based, mobile-only banking solution satisfies regulators in terms of its resilience, security, and reliability. It also satisfies consumers by giving them greater control over their data, streamlining the account opening process, accelerating payments, and providing access to innovative new services developed from scratch with open APIs, a developer platform, integration with Apple Pay, Google Pay, and Fitbit Pay and a custom backend ledger and payments integrations. Starling Bank is leading the open banking revolution. In this session, learn how Starling Bank delivers value to their customers and innovates at a very fast pace in a sector that can be slow to evolve.
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018accenture
With digital changing consumer demands, our new research looks at how the Post and Parcel digital model continues to evolve as it seeks to drive efficiency, digitize delivery and create new revenue. Learn more: https://accntu.re/2JE8ooI
Accenture Cloud Platform: Control, Manage and Govern the Enterprise Cloudaccenture
The Accenture Cloud Platform is a multi-cloud management platform that enables organizations to manage all of their enterprise cloud
resources—public and private—and automate and accelerate solution delivery.
The CPG Digital Revolution: Moving from Analog to Digital Operating Modelaccenture
The digital revolution is blurring the boundaries between consumers, stores and brands and forcing consumer packaged goods (CPG) companies to rethink their digital operating model. Accenture identified six ways CPG companies can prosper. View our infographic for more info: http://www.accenture.com/redefineCPGdigital
User Paid & B2B Services - Presentation by Raanan Cohen, Co-Founder & CEO of Bringg at the NOAH Conference Tel Aviv 2018, Haoman 17 on the 13th of March 2018.
The numbers tell the story: 84% of C-suite executives believe they must leverage artificial intelligence (AI) to achieve their growth objectives, yet 76% report they struggle with how to scale. With the stakes higher than ever, what can we learn from companies that are successfully scaling AI, achieving nearly 3X the return on investments and an average 32% premium on key financial valuation metrics?
To answer that question, Accenture conducted a landmark global study involving 1,500 C-suite executives from organizations across 16 industries. The aim: Help companies progress on their AI journey, from one-off AI experimentation to gaining a robust organization-wide capability that acts as a source of competitive agility and growth.
Read the full report:
http://www.accenture.com/AI-Built-to-Scale-Slideshare
Harnessing the Power of Entrepreneurs to Open Innovationaccenture
Entrepreneurs and startups are crucial to economic growth and job creation. Yet despite the mythology that has built up around the disruptive power of startups, the overwhelming majority need to leverage the market presence and scale of larger, established enterprises if they are to be truly successful. Meanwhile, large companies are feeling pressure to innovate and become more entrepreneurial, yet find their culture and structures getting in the way. Large companies and entrepreneurs need to collaborate more effectively and take a journey towards more Open Innovation. But how?
This Accenture presentation was made to the G20 Young Entrepreneurs Alliance Summit, Istanbul, Turkey on September 8, 2015.
Pricing Strategy: How To Win With Subscription Pricing ModelsZuora, Inc.
http://bit.ly/PricingStrategySlide This presentation is focused on your pricing strategy and how to drive massive revenue growth. Zuora and our partner Simon-Kucher do lot of events together – pricing is always one of the most popular topics, because it’s such an important strategic lever. Pricing is even more important for subscription businesses – We’ll discuss why. We’re fortunate to work with a lot different types of subscription businesses and we learn about their subscription journeys – this is the content that we want to share with you. http://bit.ly/PricingStrategySlide
Journey to Cloud - Enabling the Digital Enterprise - AccentureAmazon Web Services
Speed your customer's move to AWS by Leveraging Accenture's Unique combination of agility and Scale. The AAS journey culminates with the advanced use of Digital, Analytics, Mobility, and IOT capabilities enabled by an Integrated cloud platform across
applications, platform and infrastructure
Speaker:
Aman Neil Dokania, Managing Director and APAC Journey to Cloud Lead, Accenture
Curious about what it’s like to be part of our team? Joining Publicis Sapient means an invitation to express yourself, while joining a single, global team that is relentlessly curious and dedicated to making an impact in the world, together.
Get a glimpse into our values, culture and some of the things that make our London office a great place to work. Consider a career at Publicis Sapient and start your journey to NEXT.
The healthcare industry has quietly shed the laggards tag and has quickly emerged as frontrunners in digitization. Hospitals are driving technology advancements by creating a digital framework for seamless integration of all aspects of patient care and administration. There are 5 major themes that are seen as critical in the hospital IT ecosystem – Smart Care, Patient Information Management, Remote Care, Medical Devices, and Intelligent Enterprise Systems.
Large enterprises such as Microsoft and Accenture are collaborating with healthcare providers to address a variety of use cases such as chronic disease management, virtual care solutions, risk scoring, patient tracking and monitoring, precision medicine, and patient on/off-boarding. Accenture and Microsoft helped Spain’s Basque Country Health Centre build a remote elderly patient monitoring system. Athenahealth’s cloud-based network system helps Minnie Hamilton Health System identify bottlenecks and streamline the revenue cycle.
Download the report as we provide an overview of the hospital IT landscape, understand digital transformation trends across these 5 major themes and the opportunities available for vendors and service providers.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Sydney Subscribed 2016: Disrupting the Traditional Business ModelZuora, Inc.
Brands we know and love are creating new business models anchored on recurring revenue. Join this discussion where we’ll apply lessons from the startup world to local and traditional transaction based business models.
Kim Benito, Director Global Services APAC, Zuora
Sydney Subscribed 2016: Growing, Scaling, and Expanding with ZuoraZuora, Inc.
APAC MD John Kearney, hosts a fireside chat with local Australian customers to discuss everything from international growth to pricing flexibility & new market segments for ANZ businesses operating in a Subscription Economy.
John Kearney, MD APAC Zuora, John Biviano, MD ANZ, Nearmap & Matt Peters, COO, iSeekPlant
Sydney Subscribed 2016: Monetising Subscription ServicesZuora, Inc.
How can you monetise subscriber relationships? Learn how to align market demands, organisational goals, and customer experience requirements to drive your pricing and packaging strategy.
Lane Russell, Senior CSM APAC, Zuora, Hannah Zambrano, Senior Partner, Mindvalley & Andrew Porter, Director Customer & Subscriptions, Fairfax Media
Sydney Subscribed 2016: Metrics that Matter - An Operational Framework for Ru...Zuora, Inc.
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
Iain Hassall, VP Finance, Zuora & John Burke, CFO, Siteminder
Sydney Subscribed 2016: Pricing Strategies for TomorrowZuora, Inc.
A recent Simon-Kucher global pricing study shows that more than 80% of all companies face increasing price pressure. Pure price level reactions can hardly be the answer to this challenge – the change of the revenue / price model on the other hand can be. This presentation highlights why companies should think out-of-the-box when it comes to their price model and how, for example, subscription models and bundling can not only protect but actually improve margins.
Chris Petzoldt, Managing Director ANZ, Simon Kucher & Partners
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Spinning Data Into Gold: How to “weaponize” data to de-risk and grow your bus...Max Connect Marketing
Most businesses now face the same difficult questions - how to cut costs without killing the business, how to make marketing dollars go further, and how to find growth opportunities while most other businesses are shrinking. Analytics expert, Tim Kapp, will talk about how companies of every size should be “weaponizing” data to de-risk and grow their business during a downturn. We’ll cover customer retention, improved campaign targeting, cost-cutting through process mining, and how to build data expertise without breaking the bank.
Digital transformation at the Regional Innovation Board, October 2015Sven Denecken
Where to go for more information on Digital Transformation:
Blog series on Digital Transformation
http://scn.sap.com/community/cloud/blog/2015/01/17/digital-transformation-series-the-wrap
openSAP MOOC course on Digital Transformation
https://open.sap.com/courses/dit1
Blog series on Digital Transformation use cases with S/4HANA
http://scn.sap.com/community/s4hana/blog/2015/07/13/s4hana--the-use-case-series--intro
openSAP MOOC course on use cases S/4HANA
https://open.sap.com/courses/s4h3
아마존 혁신의 배경 및 Digital Innovation Program 소개 – 김중수, AWS 사업개발 담당/ 김성락, LG 인화원 책...Amazon Web Services Korea
발표영상 다시보기: https://youtu.be/bYAwozhvg6k
Amazon에서는 제품 개발 단계에서 고유의 혁신 메커니즘인 Working Backward(거꾸로 일하기)라는 문화를 가지고 있습니다. 아마존의 제품 개발 방식을 배우려는 AWS 고객사들을 위한 워크샵 및 교육을 통해 어떻게 이러한 문화를 실제로 도입하는지 살펴 보고, 이를 직접 상품 기획 등에 실제 적용한 고객 사례를 소개해드립니다.
Subscribed World Tour: Paris Keynote 2015Zuora, Inc.
Tien Tzuo (Zuora CEO), Marc Diouane (President) and Guillaume Vives (SVP-Product) kick off Subscribed 2015 in Paris with a powerful keynote on the vision and strategy of
the new subscription economy with a demonstration of agile subscription management: from creation of offers to accounting processing and analytical management of subscriber data.
The way for the Digital transformation of organisation by combination technologies like cloud computing, edge computing, business intelligence tools etc.,
Opportunity to invest in 'get500now'. A new and unique global online payday style small loans business.
The company is unique because of -
1. Its new high tech platform
2. Its strong socially responsible attitude and changes
Well positioned to quickly become #1 market leader.
Digital transformation is a key imperative to withstand the tidal C19 impact. Read what according to our experts can help you with digital-led recovery and outmaneuver disruption.
Delivering Tomorrow’s C-Suite Backbone (Subscribed13)Zuora, Inc.
Xplornet - Michelle Bourgoin, Director, Business Systems
Zendesk - Mindy Lieberman, VP, Information Technology
Learn about the Five Essentials for IT, when considering and deploying a subscription management platform. Hear from two senior IT leaders who have enabled their businesses to drive growth and thrive in the Subscription Economy.
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
This is the must-attend keynote of the year with Founder and CEO, Tien Tzuo. Learn from leaders and innovators who are liberating their businesses from the shackles of an old operational paradigm and driving the next wave of growth in the Global Subscription Economy.
Bouw voor de customer journeys van morgen en bereid je commerce platform voor op snelle veranderingen. Guido X Jansen geeft je 5 handvatten om je commerce strategie klaar te stomen voor de nabije toekomst, en bespreekt o.a. Composable Commerce en (B2C én B2B) Marketplaces. Mis niets en blijf je concurrentie voor! Om de concurrentie voor te blijven en te winnen in het volgende tijdperk van digital commerce, moeten B2B-bedrijven samenwerken met leveranciers van commerce-technologie die hen helpen zich aan te passen aan de veranderende marktomstandigheden. Onze experts Henk Mensinga en Guido X Jansen bespreken o.a. hoe een Composable Commerce-aanpak B2B-bedrijven helpt hun e-commerce-strategie klaar te stomen voor de toekomst, hoe een B2B marktplaats early movers kan helpen de digitale race te winnen én hoe ze kunnen groeien in het digitale domein.
Get deep technical accounting insights into the biggest pain points companies have faced with implementing and analyzing Standalone Selling Prices. Learn how you can be more strategic with pricing policies and improve processes for setting SSP.
Subscribed 2019 - CPQ X: The Future of CPQZuora, Inc.
Curious about what's next for Zuora CPQ? Join us to hear Zuora's CPQ Product Management demonstrate the brand new UI and features included with Zuora's CPQ X.
Subscribed 2019 - Going Global: Demystifying International PaymentsZuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Let's admit it: Payment fraud is widespread and a huge liability for companies. The only way to successfully combat it is to develop comprehensive strategies and make the most of fraud management tools. Join this session to hear new ideas and strategies from our payment partners and customers on how to defeat fraud, increase consumer confidence, and reduce collection friction.
Subscribed 2019 - Optimizing Recurring Collections at ScaleZuora, Inc.
Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.
Subscribed 2019 - Regulations and What Lies Ahead with Zuora Payments and Col...Zuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Subscribed 2019 - Collection Strategies: Recovering Critical Revenue to Drive...Zuora, Inc.
Strategic AR teams are always seeking ways to improve collection techniques and refine existing processes, especially when new products are launched. Attend this session to hear first-hand from high-volume B2B companies on how they use Zuora to recover revenue and drive business growth.
Subscribed 2019 - Why Digital Transformation Should Drive Business Model Tran...Zuora, Inc.
Hear from business leaders who have successfully led their companies through a digital transformation and those who are currently in the midst of the process. We'll have an open and healthy conversation on why and how companies need to digitally transform, challenges to expect, and how to build a business case internally. This is a great opportunity for executives responsible for transformation strategy to learn from each other and get a real sense of what life is like on the other end of the journey.
Subscribed 2019 - Business Transformation: Architecting the Launch for SuccessZuora, Inc.
Business transformation projects are a big undertaking that can take several years for large organizations to complete. Picking the right launch strategy is the key to success. Hear first-hand from Heather Maniscalco, Director of Enterprise Architecture at Neustar, and Ksenia Kouchnirenko, Head of Business Systems at SurveyMonkey, about the launch strategies their companies adopted and why.
In addition, Zuora's Enterprise Architecture team will share a framework to help you develop a launch strategy to quickly realize value while minimizing risk, cost, and impact on customers and internal operations teams. This is an ideal session for CIOs getting started on the Zuora journey.
Subscribed 2019 - Deliver Growth Without Breaking Your Back OfficeZuora, Inc.
Is the shift to subscriptions wreaking havoc on your RevRec process? Learn how RevRec automation can help support business growth and agility by seamlessly handling complex long-term contracts and frequent contract modifications without breaking your back office.
Subscribed 2019 - Customer First Approach to Pricing Zuora, Inc.
Pricing is at the core of how companies sell, support, and talk about their products. Yet most companies fail to architect a well thought out customer journey and decision-making process. In this session, Hazjier Pourkhalkhali, Global Director, Strategy & Value at Optimizely shares how the company changed its ways two years ago and saw a dramatic reduction in churn rates while improving win rates, deal sizes, and expansions. All due to a customer-first approach to pricing.
Subscribed 2019 - Empower Sales Operations Zuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Best Practices for Realizing Optimal Value from ZuoraZuora, Inc.
Is your head spinning thinking through operationalizing pricing changes or rolling out a new product? Come hear from Mario Espinoza, Revenue Operations Manager at Outreach.io on how you can improve efficiency by getting maximum value from Zuora's products. Whether it's a product catalog cleanup, quoting process pains, or getting Sales and Finance in sync, you're guaranteed to benefit from Mario's expertise.
Subscribed 2019 - Omni-Channel Customer Acquisition and RetentionZuora, Inc.
Using multiple channels is a proven method for customer growth. It often requires new systems, which add complexity and cost to "stitch" them together and maintain them over time. Zuora aims to solve that problem with Zuora Commerce, and at this session our product experts will share how. You'll leave understanding how our strategy of unifying configurations and data through a common integration supports the delivery of a consistent and seamless experience for your customers across all channels.
Subscribed 2019 - Quote Smarter, Faster and Get Products to Market Quicker wi...Zuora, Inc.
Eager to hear how companies use Zuora Billing and Zuora CPQ to manage the quote to cash process? This is your session! We'll do a deep dive into Zuora CPQ, -- how to use it to configure, price, and quote your deals -- then hear from long-time Zuora Billing and CPQ users at Solium; they'll share their journey of moving from cumbersome spreadsheets to custom quotes, things to consider downstream when managing Zuora CPQ and change management best practices. The team has refined its processes over time, leading to faster time to market for new products. Come learn from their experience. This will be an interactive session, so bring your questions!
Subscribed 2019 - Empower Sales Operations with Zuora CPQZuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Implementing a Consumption-Based Pricing StrategyZuora, Inc.
Adding consumption-based pricing has shown to increase revenue growth. Many companies consider it but aren't sure when and how to implement the change. At this session, we'll share popular consumption pricing strategies, show how to implement them in Zuora, outline how to ready an organization to meter and bill for subscriber consumption, and end with best practices for integrating metering of consumption with billing.
Subscribed 2019 - Proration: Why Getting it Right MattersZuora, Inc.
Proration can be a complex and daunting topic. But mastering it will give you flexibility in how you price and structure product lines, and drive additional revenue. In this session, we'll share best practices with proration and the impact it has on revenue. You'll also learn the key differences between billing rules and revenue rules and how they affect invoicing and revenue recognition.
Subscribed 2019 - Beyond reporting analytics for growthZuora, Inc.
“Reporting” is critical for measuring what is happening in specific areas of your business. “Analytics” goes beyond operational reporting and enables you to truly understand and grow your business. At Zuora, we're working on data APIs, operational reporting and analytics as three pillars of a complete data strategy. Come to this session and learn how the features on our roadmap address Subscription Economy business metrics and tackle top asks from our customers.
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5. Unilever Buys Dollar Shave Club
European giant to pay $1 billion for startup in challenge to
P&G
6. A GLOBAL PHENOMENON
80%
Of customers are
demanding new
consumption models
– The Economist 2014
50%
Of people in France
are moving away from
traditional ownership
- Institut Français
D’opinion Publique
(IFOP)
80%
Of German
companies have
dealt with the issue
of subscription
business models.
- IDG Research
Services
$420B
Spent on
subscriptions in the
US in 2015; up from
$215B in 2000.
- Credit Suisse
7.
8. THE BEST COMPANIES HAVE
REINVENTED THEMSELVES—AWAY
FROM PRODUCTS
#nogutsnoglory
9. IN THE LAST 15 YEARS, 52% OF THE
FORTUNE 500 COMPANIES
HAVE DISAPPEARED
Average life expectancy 15 years
20151955
Average life expectancy 75 years
vs.
23. SUBSCRIBER
IDENTITY
Demographic data
Behavioral data
Financial data
#dataisgold
Name
Email
Twitter
TRADITIONAL RECORD
Phone
Company
Facebook
SUBSCRIBER IDENTITY RECORD
Purchases
Products
Local Pricing
Promotions
Adjustments
Customer Moments
Usage metrics
Add-Ons
Payment history
Refund history
Lifetime Value
Renewal Value
Aging balance
New world:
Old world:
26. A Changing Landscape
Social change driving shift in housing
demands
• Urban Living
• Aging population
Technology disrupting energy industry
• Energy efficiency
• Solar & Storage
• Electric vehicles
• Digital meters & data
Regulatory changes challenging the
norm
27. The Embedded Networks Company
• Working with developers, builders and
property managers to deliver energy
services to the customers in multi-tenanted
buildings
• Evolving Business Model disrupts the
status quo
• Customers “subscribe” to a range of
energy products & services that we
manage
• Approach: Launch => Learn => Evolve
28. Why Zuora?
• SaaS based platform – rapid delivery,
digital customer experience, agile scaling
– cost effective (ROI & TCO)
• “Best in Class” subscription principles and
processes
• Feature rich capabilities and strong
roadmap (i.e.: reporting engine)
• Alignment to compliance needs (e.g.: ISO
2700x, PCI-DSS & Australian Privacy
Policy
29. THE NEW VP GROWTH
From selling things to monetizing outcomes
#morevalue
30. GROW RELATIONSHIPS NOT
TRANSACTIONS
Growth in the old world
1. Selling more units
2. Lowering per-unit cost
3. Increasing prices
Growth in the new world
1. Acquiring more customers
2. Lowering churn
3. Increasing value per
customer
31. 1. Acquire customers for a new
service
2. Expand into a new geography
3. Move into a new segment
4. Launch new pricing model
5. Cross-sell or upsell new
offerings
6. Reduce churn
7. Grow your sales team
8. Acquire or spin-off business
8
STRATEGIES
FOR GROWTH
48. Product Growth Finance
THE PROBLEM STATEMENTS
IT Leadership
Fragmented
view of
subscribers
Systems
can’t
support
your
pricing and
packaging
Outdated
view of
your
business
Disparate
systems
with rigid
architectures
No single
view of your
subscription
business
49. THAT’S WHY WE BUILT ZUORA
A unified platform for the subscription economy
Platform
Integration Scalability Reliability Security Compliance Extensibility
Pricing &
Packaging
Billing AnalyticsPayments Revenue
Subscriber
Manageme
nt
Quoting
Pricing
Bundling
Entitlements
Rating
Taxation
Billing
Collections
Dashboards
Sub. Identity,
Report Builder
Segmentation
Triggers
Credits
Adjustments
Online
Payments
Offline
Payments
GL Integration
Revenue
Recognition
Accounting
Close
Roll-Up
Cross-sells
Upsells
Renewals
360 Sync
Configuration
Guided Selling
Rules Engine
50. BUILD YOUR ENTIRE BUSINESS
UNDER ONE ROOF AND AROUND
YOUR SUBSCRIBERS
51. WHAT DOES IT LOOK LIKE WHEN
YOU’RE DOING IT RIGHT?
#subscriptionbliss
52.
53. THE FUTURE IS BRIGHT
Transformation is the opportunity
WELCOME TO OUR THIRD SUBSCRIBED SYDNEY
I’m so excited to be here today with all of you in Sydney to talk about the future of business.
This is our biggest event here ever.
So what is the one major thing that brought us all to this room today?...
David enters from downstage, energetic.
WE NOW LIVE IN A SUBSCRIPTION ECONOMY
This is what we’ve been talking about for the past 8 years… the arrival of the subscription economy
A better way of doing business…At the heart of the Subscription Economy is the idea that customers are happier subscribing to outcomes they want, when they want them, rather than purchasing a product with the burden of ownership
Those of you in SaaS, you got this from the beginning – but now everyone else is moving this way too
YOU SEE IT IN THE HEADLINES…
Not a week passes without someone sending me news about a new subscription service
Forbes, NYT, Fortune, Mad Money
Announcements form huge brands: Spotify, PlayStation, Adidas, even completely new airlines like SurfAir.
Plus, Dollar Shave Club acquired by Unilever for $1B.
Dollar Shave Club (which isn’t profitable) has signed up 3.2 million members for its mail-order service that ships out disposable razors and other grooming products for a flat monthly fee.
THIS IS A GLOBAL PHENOMENON
The Subscription Economy is not something that is limited to a few regions, we see this change happening around the world
Studies have been done – by the Economist, by independent research groups across the globe
In this last year we’ve been asked to hold our Subscribed events in London, Paris, Tokyo, Stockholm, Tel Aviv, and San Francisco, and now our first third one in Australia
4/5 people in the UK have a subscription service
76% of younger consumers (16-24) have subscriptions and place significant important on the convenience of not having to regularly buy products and having instant access to what they need
And while millennials are helping drive widespread adoption of subscription services, data shows that more mature audiences rely on the automatic and recurring delivery of products and services in their daily lives.
This is a global phenomenon that is only getting started. In fact…
THE BEST COMPANIES HAVE REINVENTED THEMSELVES AWAY FROM PRODUCTS
Completely rethinking their value proposition
Adopting new business models
Building new kinds of relationships
Just take a look at the fortune 500…
IN THE LAST 15 YEARS, 52% THE FORTUNE 500 COMPANIES HAVE DISAPPEAREED
Since 2000, 52 percent of the names on the Fortune 500 list are gone, either as a result of mergers, acquisitions or bankruptcies
50 years ago the life expectancy of a Fortune 500 firm was around 75 years. -- Now it’s less than 15 years and declining all the time
But what is interesting to look at is:
WHO SURVIVED THIS MASS EXTINCTION?
Let’s look at the companies that are still around, and thriving…
GENERAL ELECTRIC (GE)
GE started out by making and selling light bulbs in the days of Thomas Edison. But today GE has transformed into a diverse conglomerate with 300,000 employees that generates most of their revenue from services, not products.
“The digital company. That is also an industrial company”
But in commercials during the Oscar’s, GE ran commercials with the tagline “The digital company. That is also an industrial company.” (People are starting to realize that GE is an exciting digital company solving the world’s problems – now everyone wants to work there. Employees keep getting ‘ambushed’ by friends for jobs)
This message show’s the value GE is placing on digital – this adaptation and focus is what allowed them to survive and remain on the F500 list
IBM
IBM was #61 in 1955 and #24 on the 2015 Fortune 500 list.
IBM originally sold commercial scales and punch card tabulators and they now sell IT services.
IBM has completely transformed from a product manufacturer to a business services giant.
IBM is now working on Watson – a technology platform that uses natural language processing and machine learning to reveal insights from large amounts of unstructured data. They are now in the business of cognitive services – a pretty exciting departure from where they started
Talk about HP. They’ve gone from A to B. Why are they facing these strategic headwinds?
AMAZON, GOOGLE, APPLE, FACEBOOK, SALESFORCE
These guys are the relationship-makers
These are some of the top brands on the Fortune 500 list, all whom were not yet thought of 75 years ago
These brands rose to the risen to the top so quickly multi blillion dollar comapnies by focusing on defining relationships
Think about it: You have an ID or a personal profile that you use in all your ongoing interactions with these brands: Apple, Amazon, Gmail/Google+, Facebook, Salesforce Chatter, etc.
They know your purchase history, your account usage, your preferences, your friends, - they can provide personalized recommendations and a tailored experience based on this knowledge
THAT is what sets them apart from the Wal-mart’s of the world. And look at what’s happening to their business:
Google earnings: 21% year-over-year increase in revenue. $4.88 billion in net income on $21.5 billion in revenue during the second quarter of 2016.
Facebook earnings: Total revenue grew by 59% year-over-year to $6.4 billion, and advertising revenue was up 63% to $6.2 billion. $2.05 billion in net income during the second quarter of 2016.
Amazon earnings: $857 million in the second quarter on $30.4 billion in revenue; Amazon web services revenue was up to $2.57 billion — ahead of the $2.53 billion that analysts were expecting. That’s up from $1.57 billion in the same quarter a year ago, a jump of about 64%.
UBER, NETFLIX, AIRBNB, BOX
Then you have companies like Uber, Netflix, Spotify, Box --- the new disruptors with a new value proposition
These companies came in and took everyone by storm – they invented completely new markets, new services, new business models, new technology platforms.
Leaving many established companies trying to play catch-up
As consumers we love these brand, we love these services, we love the value they provide us. Value that goes way beyond what a single product could ever give
My guess is that it won’t t be long before they are topping the F500 list
WHAT IS THE COMMON THREAD?
Whether you are GE, Amazon or Uber --- all these companies are succeeding because they recognized that customers in the digital world are different.
Delivering services; customer value
They realized:
You can’t get comfortable in your established business
You have to deliver value to your customers beyond a singular product
The “one-size fits all” approach isn’t going to cut it anymore
All these companies understand that….
THE WAY PEOPLE BUY HAS CHANGED FOR GOOD
The world is changing because customers have changed in this digital age. You and I, we, have new expectations as consumers
1. Outcomes, not ownership.
2. Customization not generalization.
3. Constant improvement, not planned obsolescence.
We want a new way to engage with businesses...
The subscription market in Australia is booming
Entertainment: Spotify, Foxtel, Stan, Presto, and Netflix
Automotive: GoGet
Food: Harvest Box and Hello Fresh
Beauty: Bellabox
Technology: Atlassian and design tool Canva
WE WANT THE SUBSCRIOPTION EXPERIENCE
We want to subscribe to services because subscription services meet our demands and deliver our desired outcomes better than a singular product
On going value
On-demand Fulfillment
Anywhere, real time
Memorable experiences that are consistent across all channels and interactions
Personalized offers tailored for our unique needs
We may be the last generation who needs a car and/or learns to drive
The Subscription Economy is:
A NEW ERA – WITH A NEW IMPERATIVE FOR ALL COMPANIES : TURN YOUR CUSTOMERS INTO SUBSCRIBERS
building long term subsriber relationships is the only thing that can set you apaprt to day.
This is your key to success
This is what we’re here to talk about today
HAVING SUBSCRIBERS MEANS A NEW WAY OF THINKING
It’s no longer about a product-first mindset or single transactions - That was the old world
In the new world it’s about starting with the subscriber first – and developing multi-channel experiences to meet them wherever they are
This new way of thinking effects every single department, every single person in your company
It’s creating a new set of roles and is transforming roles and reinventing careers
Whether you are in: Product, Sales, Marketing, Finance, IT, etc.
THE CHALLENGE IS: old, legacy systems weren’t built for this new world, this new mindset, these new roles…
THE NEW VP PRODUCT
From one-time products to continuous innovation
A CPO used to design individual products, but is now focused on delivering outcomes and on-going value through designing service-based experiences. To design products that people truly love, today's CPO has to have a deep understanding of individual customer needs and expectations
Subscribers = ongoing relationship ; constant opportunities to interact with them, every interaction is a chance to know them better interaction
HELLOFRESH
Healthy meal delivery service
Chef-created, easy to prepare recipes. Meals are interesting yet simple. Fresh food for a balanced and varied diet.
Subscribers = ongoing relationship ; constant opportunities to interact with them, every interaction is a chance to know them better interaction.
That understanding comes from building a relationship and leveraging the data they are collecting…
IT STARTS WITH YOUR SUBSCRIBER IDENTITY
Traditional record vs Subscriber identity record
Demographic data
+ Behaviorial data
Financial Data all combined
Your data is gold
THE NEW PRODUCT IMPERATIVE
Know your subscribers
Innovate constantly
Deliver experiences
To give you more insight into how this is playing out in Australia, it is my pleasure to introduce Mike Addison, Group Manager at Energy Australia
Mike enters from downstage, energetic.
THE NEW VP GROWTH
From selling things to monetizing outcomes
Growth has changed. It’s not about units and margins.
FOCUSED ON GROWING RELATIONSHIPS NOT TRANSACTIONS
Growth in the OLD WORLD
Selling more units
Lowering per-unit cost
Increasing prices
Growth in the NEW WORLD
Acquiring more customers
Lowering churn
Increasing value per customer
8 STRATEGIES FOR GROWTH – after talking to hundreds/thousands of subscription companies
CHANCES ARE YOU ARE THINKING ABOUT:
One or more of these things:
Acquire customers for a new service
Expand into a new geography
Move into a new segment
Launch new pricing model
Cross-sell or upsell new offerings
Reduce churn
Grow your sales team
Acquire or spin-off business
THIS MEANS PRICING & PACKAGING IS YOUR STRATEGIC WEAPON
This goes way beyond CPQ
This is about usage based, experimentations, you need to test and iterate
It’s about flexibility and agility
Gives you the ability to price by cohort
You can identify your highest and lowest value customers
THE NEW GROWTH IMPERATIVE
Digital transformation
Build relationships
Monetize anything
THE NEW CFO:
From cost-accountant to business model architect
Finance is a changing. Moving from reporting to guiding and predicting and leveraging new analytics
NEW CFO NEEDS A NEW INCOME STATEMENT
Recurring revenue
Churn
Recurring Profit Margin
Growth Efficiency
THE NEW FINANCE IMPERATIVE
Own the model—adopt subscription financials –
New metrics – 3 that matter
MRR, ACV, Growth Efficiency Index
The NEW CIO
From rigid standards to enabling agility
Monolithic ERP
To be a contrarian, we can make the case today that ERP is dead. That’s Oracle + Netsuite.
New world: systems that support growth and flexibility
And relationships not transactions
Gartner: FROM SYSTEMSO OF RECORD TO SYSTEMS OF INNOVATION
Not the rearview mirror vs. looking out the front of the car
OR history channel vs discovery channel
THE NEW RULE FOR IT
Deliver agility to your business –
Unlocking innovation
flexibility, speed.
Key is new ecosystem is centered around subscriber
To tell us more about how this is taking place in Australia today, I’ve invited Danny Gravell, CIO of Sensis to join me today.
He has extensive experience as an IT leader having worked across the telecommunications, media and advertising, and financial services sectors.
He joined Sensis in June 2011, and was appointed CIO in 2012 and leads the Product and IT teams at Sensis.
Please join me in welcoming—Danny Gravell.
Danny enters from downstage, energetic.
The final role that is transforming is the CEO
Break down the silos, build a subscription culture
You are leading the charge of turning customers into subscribers - a whole new vision for your company and you need to help everyone get on board
THIS IS HOW YOU OPERATE TODAY
Siloed departments
Marketing
Product
Sales
Finance
IT
Operations
THE NEW RULE FOR CULTURE
Subscribers are now at the center of your business
Wrap your entire org around them
This new way of thinking effects every single department, every single person in your company
It’s creating a new set of roles and is transforming roles and reinventing careers
Whether you are in: Product, Sales, Marketing, Finance, IT, etc.
THE CHALLENGE IS: old, legacy systems weren’t built for this new world, this new mindset, these new roles…
THIS IS WHY WE BUILT ZUORA
A unified platform for the Subscription Economy
A system specifically designed to needs of modern subscriber-centric and service-based companies
Zuora helps companies:
Keep customers consistently engaged in long-term relationships,
Experiment with new business models
Achieve their growth goals
Build a subscription culture
Set the foundation for a better, healthier, more predictable business
BRING YOUR ENTIRE BUSINESS UNDER ONE ROOF AND AROUND YOUR SUBSCRIBERS
A single view of your subscribers.
A modern cash ecosystem.
Price and bill for anything
All your revenue in one place
Tee Up Tom’s Session
This afternoon, Tom, our SVP of Product will show you how Zuora helps you turn your customers into subscribers
Through a live demonstration, you’ll get to see exactly what it looks like when every department in your organization focuses on the customer relationship
These are the outcomes you’ll want to optimize your subscription business
WHAT DOES IT LOOK LIKE ACROSS AUSTRALIA, NEW ZEALAND, AND SOUTHEAST ASIA WHEN YOU’RE DOING IT RIGHT?
THE FUTURE IS BRIGHT
Transformation is the opportunity
In addition, we have an amazing wealth of information on line at the Subscribed Academy
Top Assets:
9 Keys to Building a Successful Subscription Business
Defining a Winning Subscription Price Model
Guide to Innovative Subscription Pricing Strategies